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1002684

registered interest
date	06/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what estimate she has made of the number of claimants of universal credit that are paid every (a) four weeks, (b) two weeks and (c) every week.
tabling member constituency	Bishop Auckland
tabling member printed	Helen Goodman
uin	188752
answer	answer is ministerial correction date of answer 12/11/2018 answer text <p>I refer the hon Member to question <a href="https://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2018-06-07/151086/" target="_blank">151086</a> anwered on 12 June 2018.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 12/11/2018 17:57:07 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	1484 label Biography information for Helen Goodman

1002759

registered interest
date	06/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what discussions she has had with representatives of staff working in job centres and service centres on difficulties experienced by such staff in (a) applying for and (b) receiving payment as claimants of universal credit.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	188874
answer	answer is ministerial correction date of answer 12/11/2018 answer text <p>My officials regularly meet with trade union representatives to discuss areas of concerns that staff may have.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 12/11/2018 17:51:28 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4463 label Biography information for Chris Stephens

1002760

registered interest
date	06/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what process is used by her Department to estimate the (a) average call duration and (b) amount of calls taken by case managers working on universal credit; and if she will publish the results of such estimates for each year for which information is available.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	188875
answer	answer is ministerial correction date of answer 12/11/2018 answer text <p>Data can be extracted from the Universal Credit Full Service system to establish the average number of calls per day and the average duration.</p><p> </p><p>We have no plans to collect or publish this data routinely given the costs involved in maintaining it to official statistics standards.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 12/11/2018 18:05:10 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4463 label Biography information for Chris Stephens

1002761

registered interest
date	06/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what estimate her Department has made of the number of case managers working on universal credit who are seconded to the national telephony team for each shift; and if she will make a statement.
tabling member constituency	Glasgow South West
tabling member printed	Chris Stephens
uin	188876
answer	answer is ministerial correction date of answer 12/11/2018 answer text <p>We currently have 400 colleagues assigned to Universal Credit national tier telephony. We retain the flexibility to adjust the number of colleagues working on some of the core functions within Universal Credit to accommodate fluctuations in demand and the number of colleagues deployed to National Tier telephony will vary month on month as required.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 12/11/2018 18:02:05 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4463 label Biography information for Chris Stephens

1002190

registered interest
date	05/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many two week run-on payments for (a) job seekers allowance and (b) employment support allowance will claimants being migrated to universal credit receive in the five weeks following their universal credit claim; and if she will make a statement.
tabling member constituency	East Ham
tabling member printed	Stephen Timms
uin	187990
answer	answer is ministerial correction date of answer 12/11/2018 answer text <p>As announced at Autumn Budget 2018, payment of Income Support and the income related elements of Employment and Support Allowance and Jobseeker’s Allowance will continue for two weeks after a claim for Universal Credit has been made, effective from July 2020, benefitting 1.1 million households. Claimants will therefore receive one two week run-on payment when being migrated to Universal Credit. This builds upon the similar two week run-on of Housing Benefit that was announced at Autumn Budget 2017, and which was introduced in April this year.</p><p> </p><p>New claimants to Universal Credit can also apply for a Universal Credit Advance in their first month if they need some financial support until the first regular payment of Universal Credit is made. We have previously increased the maximum amount available for advances from 50 per cent to 100 per cent of the total award, and increased the repayment period from 6 months to 12 months. The Autumn Budget 2018 also extended the recovery period to 16 months from October 2021, and, from October 2019 reduces the maximum rate at which deductions can be made from a Universal Credit award from 40% to 30% of the standard allowance.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 12/11/2018 17:58:17 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	163 label Biography information for Sir Stephen Timms

1000260

registered interest
date	02/11/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, for what reason the taper that is applied to wages is not applied to pensions in relation to universal credit.
tabling member constituency	Barnsley Central
tabling member printed	Dan Jarvis
uin	187333
answer	answer is ministerial correction date of answer 12/11/2018 answer text <p>The taper is the rate at which Universal Credit is reduced to take account of earnings. It is specifically for in work claimants and linked to earnings to incentivise work, and those in work to earn more. Universal Credit has a single taper of 63 per cent so payments reduce in a transparent and predictable way as earnings increase. Universal Credit is a means tested benefit, and income other than earnings, such as pensions, is taken fully into account in the assessment of Universal Credit. This is consistent with how legacy means tested benefits such as Employment and Support Allowance, Jobseeker’s Allowance and Income Support treat pension income. Therefore it would not be consistent to extend the earnings taper to pensions income and doing so would also undermine the incentives to work for people of working age.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 12/11/2018 18:05:06 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4243 label Biography information for Dan Jarvis