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100267

registered interest
date	21/10/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Medical Examinations
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what recent progress he has made on commissioning the Health and Disability Assessment Service; and if he will make a statement.
tabling member constituency	East Ham
tabling member printed	Stephen Timms
uin	211300
answer	answer is ministerial correction date of answer 24/10/2014 answer text <p>The commercial competition to secure a supplier to deliver the Health and Disability Assessment Service is nearing its conclusion. I intend to inform Parliament of the outcome of the competition in the next few weeks.</p> answering member constituency Forest of Dean answering member printed Mr Mark Harper question first answered 24/10/2014 13:53:18 answering member 1520 label Biography information for Mr Mark Harper
tabling member	163 label Biography information for Sir Stephen Timms

91653

registered interest
date	11/09/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Medical Examinations
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what the average waiting time is for an Atos medical assessment in (a) Cornwall and (b) the UK.
tabling member constituency	St Austell and Newquay
tabling member printed	Stephen Gilbert
uin	209131
answer	answer is ministerial correction date of answer 13/10/2014 answer text <p /> <p>The information requested on ESA is not readily available and to provide it would incur disproportionate cost.</p><p>Statistics on the time taken to process Personal Independence Payment cases are intended for future publication. The Department's analysts are currently considering what information will be included in the release. The release will be pre-announced in line with UK Statistics Authority protocols.</p> answering member constituency Forest of Dean answering member printed Mr Mark Harper question first answered 13/10/2014 08:49:00 answering member 1520 label Biography information for Mr Mark Harper
tabling member	4101 label Biography information for Stephen Gilbert

79451

registered interest
date	22/07/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Medical Examinations
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if he will make it his policy to compensate people who wait more than a certain amount of time for assessments for personal independence payment or other benefits to be carried out by Atos or Capita.
tabling member constituency	Birmingham, Hall Green
tabling member printed	Mr Roger Godsiff
uin	207006
answer	answer is ministerial correction date of answer 01/09/2014 answer text <p>DWP does not operate a blanket approach to compensation. Claimants who consider their assessment has been delayed by Atos or Capita should in the first instance take this up with the relevant company, who each have their own complaints process. If the complaint cannot be resolved, complainants will be signposted to DWP’s independent complaint tier, the Independent Case Examiner (ICE). If the ICE upholds the complaint, they will recommend redress for any impact on the complainant, in line with DWP policy on <a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/309964/financial-redress-maladministration-apr-14.pdf" target="_blank">Financial Redress for Maladministration</a></p><p> </p><p> </p> answering member constituency Forest of Dean answering member printed Mr Mark Harper grouped question UIN 207007 question first answered 01/09/2014 15:47:10 answering member 1520 label Biography information for Mr Mark Harper
tabling member	304 label Biography information for Mr Roger Godsiff

79452

registered interest
date	22/07/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Medical Examinations
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if he will make it his policy to compensate people whose assessment appointments for personal independence payment or other benefits are cancelled more than a certain number of times by Atos or Capita.
tabling member constituency	Birmingham, Hall Green
tabling member printed	Mr Roger Godsiff
uin	207007
answer	answer is ministerial correction date of answer 01/09/2014 answer text <p>DWP does not operate a blanket approach to compensation. Claimants who consider their assessment has been delayed by Atos or Capita should in the first instance take this up with the relevant company, who each have their own complaints process. If the complaint cannot be resolved, complainants will be signposted to DWP’s independent complaint tier, the Independent Case Examiner (ICE). If the ICE upholds the complaint, they will recommend redress for any impact on the complainant, in line with DWP policy on <a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/309964/financial-redress-maladministration-apr-14.pdf" target="_blank">Financial Redress for Maladministration</a></p><p> </p><p> </p> answering member constituency Forest of Dean answering member printed Mr Mark Harper grouped question UIN 207006 question first answered 01/09/2014 15:47:10 answering member 1520 label Biography information for Mr Mark Harper
tabling member	304 label Biography information for Mr Roger Godsiff

79453

registered interest
date	22/07/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Medical Examinations
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what criteria he uses to decide whether people who have to wait more than a certain time for the medical assessment for access to benefits should be eligible for compensation.
tabling member constituency	Birmingham, Hall Green
tabling member printed	Mr Roger Godsiff
uin	207004
answer	answer is ministerial correction date of answer 01/09/2014 answer text <p /> <p /> <p>The Department operates a discretionary special payment scheme. The policy and guiding principles of the scheme are described in <a href="https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/309964/financial-redress-maladministration-apr-14.pdf" target="_blank">Financial Redress for Maladministration</a> which is available on Gov.UK.</p><p> </p><p>Employment and Support Allowance claimants will normally be in receipt of benefit while they wait for their assessment and any arrears due are paid once a decision is made.</p><p><strong> </strong></p><p>By the autumn, we expect no one to be waiting for a Personal Independence Payment assessment for longer than 26 weeks. By the end of the year, we expect no one will be waiting longer than 16 weeks.</p><p><strong> </strong></p><p>Any delays experienced in the Personal Independence Payment new claims process will not affect the date from which claimants are paid – all successful claims will be paid from the date the claim was initially made.</p> answering member constituency Forest of Dean answering member printed Mr Mark Harper question first answered 01/09/2014 16:57:23 answering member 1520 label Biography information for Mr Mark Harper
tabling member	304 label Biography information for Mr Roger Godsiff

61531

registered interest
date	12/06/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Medical Examinations
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what is the estimated current backlog of persons waiting to be assessed by Atos Healthcare for (1) Employment Support Allowance, and (2) Disability Living Allowance, broken down by region of England, Scotland, Northern Ireland and Wales; what action they are taking to address the backlog; and on what evidence they base their attribution of the delays to failings within Atos.
tabling member printed	Lord Morrow
uin	HL300
answer	answer is ministerial correction date of answer 26/06/2014 answer text <p> </p><p> </p><p>The table below shows outstanding Employment and Support Allowance new claims, existing Employment and Support Allowance recipients awaiting a review and Incapacity Benefit claimants awaiting reassessment, at the end of April 2014 for England, Scotland and Wales. The figures exclude cases referred to Atos Healthcare where the claimant has yet to return their ESA50 questionnaire.</p><p> </p><table><tbody><tr><td><p><strong>Region</strong></p></td><td><p>ESA New claims awaiting a Work Capability Assessment</p></td><td><p>Existing ESA recipients awaiting a review Work Capability Assessment</p></td><td><p>Incapacity Benefit recipients awaiting reassessment</p></td></tr><tr><td><p>England</p></td><td><p>333,000*</p></td><td><p>201,000*</p></td><td><p>74,000*</p></td></tr><tr><td><p>Scotland</p></td><td><p>34,000*</p></td><td><p>13,000*</p></td><td><p>2,000*</p></td></tr><tr><td><p>Wales</p></td><td><p>28,000*</p></td><td><p>20,000*</p></td><td><p>7,000*</p></td></tr></tbody></table><p> </p><p>* Note: figures are based on operational management information received from Atos Healthcare and are rounded to the nearest thousand.</p><p> </p><p>The total Disability Living Allowance claimants' awaiting an assessment at the end of April 2014 nationally was 800. Figures are based on operational management information received from Atos Healthcare and are rounded to the nearest hundred.This information is not routinely collated to regional area.</p><p> </p><p>The Department for Social Development in Northern Ireland has a separate contract with Atos Healthcare for the delivery of assessments in Northern Ireland. Therefore, questions relating to waiting times in Northern Ireland should be addressed to the Minister for Social Development in Northern Ireland.</p><p> </p><p>We are working closely with our supplier to deliver the best possible service for claimants, driving up performance and quality to help reduce waiting times and process claims as quickly as possible. We are continuing to monitor and robustly manage this contract.</p><p> </p><p>Identification by the Department of a reduction in Atos Healthcare's quality led to decisive action in the form of a retraining and re-accreditation exercise and an overhaul of audit arrangements when we instructed Atos Healthcare to introduce an improvement plan in July 2013. The quality of reports provided by Atos Healthcare has improved significantly but the Department continues to monitor quality closely.</p><p> </p> answering member printed Lord Freud question first answered 26/06/2014 15:19:52 answering member 3893 label Biography information for Lord Freud
tabling member	3795 label Biography information for Lord Morrow