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<p>DWP utilises technology which allows encryption with most providers of personal
email services, such as Gmail or Outlook, helping this stay secure. As such, email
communication with customers is currently permitted in certain circumstances, for
example, where the customer has a reasonable adjustment in place.</p><p> </p><p>The
Department is keen to utilise the benefits provided by email communication, as part
of its work in modernising customer contact channels to deliver modernised services.
The department is currently exploring a number of specific possibilities to expand
its use of outbound email to communicate with customers, recently testing sending
of notifications via email to overseas customers in areas where the postal system
is unreliable.</p>
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