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<p>The Department has prioritised ensuring people have the information they need to
understand the benefits and employment support they may be eligible for, including
launching a new microsite within the Understanding Universal Credit website to help
people navigate the range of support available and apply for it.</p><p> </p><p>Although
neither HMRC nor DWP can advise tax credit claimants whether they should claim Universal
Credit (UC), we have actively encouraged them to use benefit calculators to check
their eligibility before applying and have explained that applying for UC will stop
their tax credit claim. This includes adding information to HMRC’s Interactive Voice
Response for people calling on the phone, as well as updating GOV.UK pages. We have
used the DWP Twitter and Facebook channels to share messages for tax credit claimants,
and used paid media to ensure we reach millions of people.</p>
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