| answer text |
<p>Jobcentres have remained open to support our most vulnerable claimants throughout
this pandemic, providing a service, in accordance with PHE and Devolved Government
guidelines on social distancing, to vulnerable claimants unable to access our services
through digital/telephony channels.</p><p> </p><p>We are currently completing a programme
of implementing safety measures, including provision of screens and signage, across
our Jobcentres allowing us to extend our face to face service. We remain open for
those who need us but will continue to minimise the requirement for customers to travel
to our Jobcentres, conducting the majority of interactions digitally or by phone.</p><p>
</p><p>The department has widely discussed plans to extend our face to face service
with Trade Union at National, Regional and local levels</p><p> </p><p>We have been
in regular dialogue with the unions on the reopening of Jobcentres nationally over
the last few weeks. We held a meeting with DTUS on plans for Scotland on Monday 13th
July. This was at short notice in response to TU concerns that this was being pursued
without proper consultation.</p><p> </p><p>We then wrote to DTUS on 15th July with
further detail on planning for the roll-out in both Scotland and Wales. We continue
to meet with DTUS twice weekly so there is a regular opportunity for further discussion
where needed.</p><p> </p><p><em>Please note that the DWP is only responsible for benefits
in Great Britain. Social security benefits are a devolved matter in Northern Ireland.
Questions about benefits in Northern Ireland should be directed to the Department
of Communities in Northern Ireland</em></p>
|
|
