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1438077

registered interest
date	04/03/2022
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	London Underground
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, if he will make it his policy to designate London Underground as an essential public service.
tabling member constituency	Hendon
tabling member printed	Dr Matthew Offord
uin	134354
answer	answer is ministerial correction date of answer 14/03/2022 answer text <p>The Secretary of State is continuously updated on any adverse impacts experienced by key workers and all other users of the London Underground (and other rail services). My officials continue to consider policy options to enable commuters, and particularly key workers, to get to work and go about their daily lives without undue and unnecessary inconvenience. The Government’s commitment to supporting London’s transport network is ongoing, and we have provided close to £5 billion of support throughout the pandemic. However, transport in London is devolved and is the responsibility of the Mayor of London and Transport for London.</p><p> </p> answering member constituency Copeland answering member printed Trudy Harrison question first answered 14/03/2022 14:40:37 answering member 4593 label Biography information for Trudy Harrison
tabling member	4006 label Biography information for Dr Matthew Offord

1438080

registered interest
date	04/03/2022
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Southeastern Trains: Directors
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, whether all members of the Board of Southeastern Trains Ltd, a wholly-owned subsidiary of OLR DfT Holdings Ltd, are entitled to (a) free rail travel or (b) rail staff travel facilities.
tabling member constituency	Streatham
tabling member printed	Bell Ribeiro-Addy
uin	134387
answer	answer is ministerial correction date of answer 09/03/2022 answer text <p><del class="ministerial">Members of the South East Train’s Board are not entitled to either free rail travel, or rail staff facilities. </del></p><p><ins class="ministerial">SE Trains Ltd board members are entitled to free rail travel on the SE Trains Ltd network during working hours. The Managing Director of SE Trains Ltd, who is also a board member, is also entitled to free rail travel and rail staff travel facilities at all times. One SE Trains Ltd board member is also entitled to free rail travel and rail staff travel facilities on other services, as a result of employment benefits obtained before assuming their role at SE Trains Ltd.</ins></p> answering member constituency Aldridge-Brownhills answering member printed Wendy Morton question first answered 09/03/2022 15:31:16 question first ministerially corrected 22/03/2022 10:54:09 answering member 4358 label Biography information for Wendy Morton previous answer version 56344 answering member constituency Aldridge-Brownhills answering member printed Wendy Morton answering member 4358 label Biography information for Wendy Morton
tabling member	4764 label Biography information for Bell Ribeiro-Addy

1438081

registered interest
date	04/03/2022
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Southeastern Trains: Directors
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, if he will publish the salaries of the (a) Managing Director, (b) Finance Director and (c) Company Director of Southeastern Trains Ltd, a wholly-owned subsidiary of OLR DfT Holdings Ltd.
tabling member constituency	Streatham
tabling member printed	Bell Ribeiro-Addy
uin	134388
answer	answer is ministerial correction date of answer 09/03/2022 answer text <p>Salary details for South East Train’s Directors are expected to be published in Southeastern Train’s Annual Accounts by 31 December 2022 in compliance with the company’s statutory requirements.</p> answering member constituency Aldridge-Brownhills answering member printed Wendy Morton question first answered 09/03/2022 15:29:21 answering member 4358 label Biography information for Wendy Morton
tabling member	4764 label Biography information for Bell Ribeiro-Addy

1438082

registered interest
date	04/03/2022
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Southeastern Trains: Directors
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, whether any of the directors of Southeastern Trains Ltd, a wholly-owned subsidiary of OLR DfT Holdings, are also employed in other jobs.
tabling member constituency	Streatham
tabling member printed	Bell Ribeiro-Addy
uin	134389
answer	answer is ministerial correction date of answer 09/03/2022 answer text <p><del class="ministerial">My Department can confirm that South East Train’s Directors are not employed in any other paid roles.</del></p><p> </p><p><ins class="ministerial">One member of the SE Trains Ltd board does have non-executive roles outside of SE Trains Ltd that results in renumeration.</ins></p> answering member constituency Aldridge-Brownhills answering member printed Wendy Morton question first answered 09/03/2022 15:27:48 question first ministerially corrected 22/03/2022 10:53:50 answering member 4358 label Biography information for Wendy Morton previous answer version 56341 answering member constituency Aldridge-Brownhills answering member printed Wendy Morton answering member 4358 label Biography information for Wendy Morton
tabling member	4764 label Biography information for Bell Ribeiro-Addy

1437743

registered interest
date	03/03/2022
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driving Licences: Rhondda Cynon Taf
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what data his Department holds on the number of driving licence applications currently awaiting processing from applicants in (a) Cynon Valley constituency and (b) Rhondda Cynon Taff local authority.
tabling member constituency	Cynon Valley
tabling member printed	Beth Winter
uin	134100
answer	answer is ministerial correction date of answer 11/03/2022 answer text <p>Information on the number of driving licence applications awaiting processing is not held by region. The quickest and easiest way to apply for a driving licence is by using the Driver and Vehicle Licensing Agency (DVLA)’s online service. There are no delays in successful online applications and customers should receive their licence within a few days.</p><p>However, many people still choose or have to make a paper application and the DVLA receives around 60,000 items of mail every day. To help reduce waiting times for paper applications, the DVLA has introduced additional online services, recruited more staff, increased overtime working and has secured extra office space in Swansea and at its new customer service centre in Birmingham. These measures are having a positive impact, the number of paper applications awaiting processing has reduced significantly and customers should continue to see an improving picture in terms of waiting times.</p><p>Applications where the driver has a medical condition that must be investigated before a licence can be issued will take longer. However, the majority of applicants renewing an existing licence will be able to continue driving while their application is being processed, providing the driver can meet the criteria outlined <a href="https://www.gov.uk/government/publications/inf1886-can-i-drive-while-my-application-is-with-dvla" target="_blank">here</a>.</p><p>Since 1 April 2020, the DVLA’s contact centre has recruited and trained 166 staff with 20 more due to join in March and a further 150 being recruited who will start their training between May and July. In addition, the DVLA’s new customer service centres in Swansea and Birmingham have already recruited 181 of up to 300 staff who are being trained to process medical driving licence applications as well as supporting customers who have contacted the DVLA by phone.</p><p>Once a caller has been connected to the queue to speak to a DVLA advisor about a driving licence application, the average waiting time over the last six months is shown in the table below.</p><table><tbody><tr><td><p><strong>Month</strong></p></td><td><p><strong>Waiting time in minutes</strong></p></td></tr><tr><td><p>February 2022</p></td><td><p>14.4</p></td></tr><tr><td><p>January 2022</p></td><td><p>23.6</p></td></tr><tr><td><p>December 2021</p></td><td><p>26.4</p></td></tr><tr><td><p>November 2021</p></td><td><p>24.2</p></td></tr><tr><td><p>October 2021</p></td><td><p>14.4</p></td></tr><tr><td><p>September 2021</p></td><td><p>14.1</p></td></tr></tbody></table><p> </p><p>It is not possible to provide figures for the number of people specifically working to process driving licence applications and deal with driving licence application enquiries on applications, as most DVLA operational roles require staff members to carry out a range of tasks.</p><p> </p> answering member constituency Copeland answering member printed Trudy Harrison grouped question UIN 134101 134102 134103 134104 question first answered 11/03/2022 14:23:40 answering member 4593 label Biography information for Trudy Harrison
tabling member	4809 label Biography information for Beth Winter

1437744

registered interest
date	03/03/2022
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driving Licences: Applications
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what steps he is taking to reduce the delays in processing driving licence applications at the DVLA.
tabling member constituency	Cynon Valley
tabling member printed	Beth Winter
uin	134101
answer	answer is ministerial correction date of answer 11/03/2022 answer text <p>Information on the number of driving licence applications awaiting processing is not held by region. The quickest and easiest way to apply for a driving licence is by using the Driver and Vehicle Licensing Agency (DVLA)’s online service. There are no delays in successful online applications and customers should receive their licence within a few days.</p><p>However, many people still choose or have to make a paper application and the DVLA receives around 60,000 items of mail every day. To help reduce waiting times for paper applications, the DVLA has introduced additional online services, recruited more staff, increased overtime working and has secured extra office space in Swansea and at its new customer service centre in Birmingham. These measures are having a positive impact, the number of paper applications awaiting processing has reduced significantly and customers should continue to see an improving picture in terms of waiting times.</p><p>Applications where the driver has a medical condition that must be investigated before a licence can be issued will take longer. However, the majority of applicants renewing an existing licence will be able to continue driving while their application is being processed, providing the driver can meet the criteria outlined <a href="https://www.gov.uk/government/publications/inf1886-can-i-drive-while-my-application-is-with-dvla" target="_blank">here</a>.</p><p>Since 1 April 2020, the DVLA’s contact centre has recruited and trained 166 staff with 20 more due to join in March and a further 150 being recruited who will start their training between May and July. In addition, the DVLA’s new customer service centres in Swansea and Birmingham have already recruited 181 of up to 300 staff who are being trained to process medical driving licence applications as well as supporting customers who have contacted the DVLA by phone.</p><p>Once a caller has been connected to the queue to speak to a DVLA advisor about a driving licence application, the average waiting time over the last six months is shown in the table below.</p><table><tbody><tr><td><p><strong>Month</strong></p></td><td><p><strong>Waiting time in minutes</strong></p></td></tr><tr><td><p>February 2022</p></td><td><p>14.4</p></td></tr><tr><td><p>January 2022</p></td><td><p>23.6</p></td></tr><tr><td><p>December 2021</p></td><td><p>26.4</p></td></tr><tr><td><p>November 2021</p></td><td><p>24.2</p></td></tr><tr><td><p>October 2021</p></td><td><p>14.4</p></td></tr><tr><td><p>September 2021</p></td><td><p>14.1</p></td></tr></tbody></table><p> </p><p>It is not possible to provide figures for the number of people specifically working to process driving licence applications and deal with driving licence application enquiries on applications, as most DVLA operational roles require staff members to carry out a range of tasks.</p><p> </p> answering member constituency Copeland answering member printed Trudy Harrison grouped question UIN 134100 134102 134103 134104 question first answered 11/03/2022 14:23:40 answering member 4593 label Biography information for Trudy Harrison
tabling member	4809 label Biography information for Beth Winter

1437745

registered interest
date	03/03/2022
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driver and Vehicle Licensing Agency: Recruitment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what steps he is taking to increase the number of telephone call handlers at the DVLA to reduce telephone enquiry waiting times.
tabling member constituency	Cynon Valley
tabling member printed	Beth Winter
uin	134102
answer	answer is ministerial correction date of answer 11/03/2022 answer text <p>Information on the number of driving licence applications awaiting processing is not held by region. The quickest and easiest way to apply for a driving licence is by using the Driver and Vehicle Licensing Agency (DVLA)’s online service. There are no delays in successful online applications and customers should receive their licence within a few days.</p><p>However, many people still choose or have to make a paper application and the DVLA receives around 60,000 items of mail every day. To help reduce waiting times for paper applications, the DVLA has introduced additional online services, recruited more staff, increased overtime working and has secured extra office space in Swansea and at its new customer service centre in Birmingham. These measures are having a positive impact, the number of paper applications awaiting processing has reduced significantly and customers should continue to see an improving picture in terms of waiting times.</p><p>Applications where the driver has a medical condition that must be investigated before a licence can be issued will take longer. However, the majority of applicants renewing an existing licence will be able to continue driving while their application is being processed, providing the driver can meet the criteria outlined <a href="https://www.gov.uk/government/publications/inf1886-can-i-drive-while-my-application-is-with-dvla" target="_blank">here</a>.</p><p>Since 1 April 2020, the DVLA’s contact centre has recruited and trained 166 staff with 20 more due to join in March and a further 150 being recruited who will start their training between May and July. In addition, the DVLA’s new customer service centres in Swansea and Birmingham have already recruited 181 of up to 300 staff who are being trained to process medical driving licence applications as well as supporting customers who have contacted the DVLA by phone.</p><p>Once a caller has been connected to the queue to speak to a DVLA advisor about a driving licence application, the average waiting time over the last six months is shown in the table below.</p><table><tbody><tr><td><p><strong>Month</strong></p></td><td><p><strong>Waiting time in minutes</strong></p></td></tr><tr><td><p>February 2022</p></td><td><p>14.4</p></td></tr><tr><td><p>January 2022</p></td><td><p>23.6</p></td></tr><tr><td><p>December 2021</p></td><td><p>26.4</p></td></tr><tr><td><p>November 2021</p></td><td><p>24.2</p></td></tr><tr><td><p>October 2021</p></td><td><p>14.4</p></td></tr><tr><td><p>September 2021</p></td><td><p>14.1</p></td></tr></tbody></table><p> </p><p>It is not possible to provide figures for the number of people specifically working to process driving licence applications and deal with driving licence application enquiries on applications, as most DVLA operational roles require staff members to carry out a range of tasks.</p><p> </p> answering member constituency Copeland answering member printed Trudy Harrison grouped question UIN 134100 134101 134103 134104 question first answered 11/03/2022 14:23:40 answering member 4593 label Biography information for Trudy Harrison
tabling member	4809 label Biography information for Beth Winter

1437746

registered interest
date	03/03/2022
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driver and Vehicle Licensing Agency: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what data his Department holds on the average telephone contact waiting time for driving licence application enquiries at the DVLA in the last six months.
tabling member constituency	Cynon Valley
tabling member printed	Beth Winter
uin	134103
answer	answer is ministerial correction date of answer 11/03/2022 answer text <p>Information on the number of driving licence applications awaiting processing is not held by region. The quickest and easiest way to apply for a driving licence is by using the Driver and Vehicle Licensing Agency (DVLA)’s online service. There are no delays in successful online applications and customers should receive their licence within a few days.</p><p>However, many people still choose or have to make a paper application and the DVLA receives around 60,000 items of mail every day. To help reduce waiting times for paper applications, the DVLA has introduced additional online services, recruited more staff, increased overtime working and has secured extra office space in Swansea and at its new customer service centre in Birmingham. These measures are having a positive impact, the number of paper applications awaiting processing has reduced significantly and customers should continue to see an improving picture in terms of waiting times.</p><p>Applications where the driver has a medical condition that must be investigated before a licence can be issued will take longer. However, the majority of applicants renewing an existing licence will be able to continue driving while their application is being processed, providing the driver can meet the criteria outlined <a href="https://www.gov.uk/government/publications/inf1886-can-i-drive-while-my-application-is-with-dvla" target="_blank">here</a>.</p><p>Since 1 April 2020, the DVLA’s contact centre has recruited and trained 166 staff with 20 more due to join in March and a further 150 being recruited who will start their training between May and July. In addition, the DVLA’s new customer service centres in Swansea and Birmingham have already recruited 181 of up to 300 staff who are being trained to process medical driving licence applications as well as supporting customers who have contacted the DVLA by phone.</p><p>Once a caller has been connected to the queue to speak to a DVLA advisor about a driving licence application, the average waiting time over the last six months is shown in the table below.</p><table><tbody><tr><td><p><strong>Month</strong></p></td><td><p><strong>Waiting time in minutes</strong></p></td></tr><tr><td><p>February 2022</p></td><td><p>14.4</p></td></tr><tr><td><p>January 2022</p></td><td><p>23.6</p></td></tr><tr><td><p>December 2021</p></td><td><p>26.4</p></td></tr><tr><td><p>November 2021</p></td><td><p>24.2</p></td></tr><tr><td><p>October 2021</p></td><td><p>14.4</p></td></tr><tr><td><p>September 2021</p></td><td><p>14.1</p></td></tr></tbody></table><p> </p><p>It is not possible to provide figures for the number of people specifically working to process driving licence applications and deal with driving licence application enquiries on applications, as most DVLA operational roles require staff members to carry out a range of tasks.</p><p> </p> answering member constituency Copeland answering member printed Trudy Harrison grouped question UIN 134100 134101 134102 134104 question first answered 11/03/2022 14:23:40 answering member 4593 label Biography information for Trudy Harrison
tabling member	4809 label Biography information for Beth Winter

1437747

registered interest
date	03/03/2022
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Driver and Vehicle Licensing Agency: Staff
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what data his Department holds on the number of full time equivalent staff employed to (a) process driving licence applications and (b) deal with driving licence application enquiries, including those employed in call centres, by or on behalf of the DVLA in each year since 2010.
tabling member constituency	Cynon Valley
tabling member printed	Beth Winter
uin	134104
answer	answer is ministerial correction date of answer 11/03/2022 answer text <p>Information on the number of driving licence applications awaiting processing is not held by region. The quickest and easiest way to apply for a driving licence is by using the Driver and Vehicle Licensing Agency (DVLA)’s online service. There are no delays in successful online applications and customers should receive their licence within a few days.</p><p>However, many people still choose or have to make a paper application and the DVLA receives around 60,000 items of mail every day. To help reduce waiting times for paper applications, the DVLA has introduced additional online services, recruited more staff, increased overtime working and has secured extra office space in Swansea and at its new customer service centre in Birmingham. These measures are having a positive impact, the number of paper applications awaiting processing has reduced significantly and customers should continue to see an improving picture in terms of waiting times.</p><p>Applications where the driver has a medical condition that must be investigated before a licence can be issued will take longer. However, the majority of applicants renewing an existing licence will be able to continue driving while their application is being processed, providing the driver can meet the criteria outlined <a href="https://www.gov.uk/government/publications/inf1886-can-i-drive-while-my-application-is-with-dvla" target="_blank">here</a>.</p><p>Since 1 April 2020, the DVLA’s contact centre has recruited and trained 166 staff with 20 more due to join in March and a further 150 being recruited who will start their training between May and July. In addition, the DVLA’s new customer service centres in Swansea and Birmingham have already recruited 181 of up to 300 staff who are being trained to process medical driving licence applications as well as supporting customers who have contacted the DVLA by phone.</p><p>Once a caller has been connected to the queue to speak to a DVLA advisor about a driving licence application, the average waiting time over the last six months is shown in the table below.</p><table><tbody><tr><td><p><strong>Month</strong></p></td><td><p><strong>Waiting time in minutes</strong></p></td></tr><tr><td><p>February 2022</p></td><td><p>14.4</p></td></tr><tr><td><p>January 2022</p></td><td><p>23.6</p></td></tr><tr><td><p>December 2021</p></td><td><p>26.4</p></td></tr><tr><td><p>November 2021</p></td><td><p>24.2</p></td></tr><tr><td><p>October 2021</p></td><td><p>14.4</p></td></tr><tr><td><p>September 2021</p></td><td><p>14.1</p></td></tr></tbody></table><p> </p><p>It is not possible to provide figures for the number of people specifically working to process driving licence applications and deal with driving licence application enquiries on applications, as most DVLA operational roles require staff members to carry out a range of tasks.</p><p> </p> answering member constituency Copeland answering member printed Trudy Harrison grouped question UIN 134100 134101 134102 134103 question first answered 11/03/2022 14:23:40 answering member 4593 label Biography information for Trudy Harrison
tabling member	4809 label Biography information for Beth Winter

1437753

registered interest
date	03/03/2022
answering body	Department for Transport
answering dept id	27
answering dept short name	Transport
answering dept sort name	Transport
hansard heading	Electric Vehicles: Birmingham
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Transport, what estimate he has made of the number of electric vehicle charging points available for public use in Birmingham.
tabling member constituency	Birmingham, Selly Oak
tabling member printed	Steve McCabe
uin	133935
answer	answer is ministerial correction date of answer 10/03/2022 answer text <p>As at 1 January 2022, there were 194 public electric vehicle charging devices in the Birmingham local authority area.</p> answering member constituency Copeland answering member printed Trudy Harrison question first answered 10/03/2022 08:49:39 answering member 4593 label Biography information for Trudy Harrison
tabling member	298 label Biography information for Steve McCabe