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100818

registered interest
date	23/10/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	G4S
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, whether G4S records (a) telephone calls made to it by asylum seekers who have ended the call as they have not been able to explain that they need an interpreter and (b) all other telephone calls received in connection with its contract to deliver accommodation for asylum seekers.
tabling member constituency	Redcar
tabling member printed	Ian Swales
uin	211808
answer	answer is ministerial correction date of answer 28/10/2014 answer text <p>All providers are required under the COMPASS contracts to provide a minimum level of support to asylum seekers accommodated in their properties, this includes briefing the service user in a language that they understand, on how to contact the provider and the Home Office to make complaints.<br><br>G4S does make a record of all telephone calls they receive from asylum applicants accommodated in their property and refers service users to their interpreters where it is clear that an interpreter is required.</p><p> </p><p> </p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 28/10/2014 14:19:40 answering member 1530 label Biography information for James Brokenshire
tabling member	4045 label Biography information for Ian Swales

100448

registered interest
date	22/10/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Asylum
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what steps she is taking to make it possible for asylum seekers to make a complaint without it costing them money to call from their mobile phones.
tabling member constituency	Redcar
tabling member printed	Ian Swales
uin	211425
answer	answer is ministerial correction date of answer 27/10/2014 answer text <p>Complaints regarding the operation of the Asylum system can be made by email or in writing to UK Visas and Immigration. <br><br>Information regarding the UK Visas and Immigration complaints procedure and how to contact the Complaints Allocation Hub is available to the public at the following website link:<br><br><a href="http://www.gov.uk/government/organisations/uk-visas-and-immigration/about/complaints-procedure" target="_blank">www.gov.uk/government/organisations/uk-visas-and-immigration/about/complaints-procedure</a></p><p> </p><p> </p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 27/10/2014 12:27:13 answering member 1530 label Biography information for James Brokenshire
tabling member	4045 label Biography information for Ian Swales

100449

registered interest
date	22/10/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Compass Contracts
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what steps she has taken to ensure complaints submitted by asylum seekers to G4S sub-contractors have been passed on to G4S by those sub-contractors.
tabling member constituency	Redcar
tabling member printed	Ian Swales
uin	211426
answer	answer is ministerial correction date of answer 27/10/2014 answer text <p>The COMPASS contract lays down requirements for accommodation standards and for the receipt of enquiries and complaints from service users. The providers are contractually required to provide safe, habitable, fit for purpose and correctly equipped accommodation to comply with relevant mandatory and statutory requirements in relation to housing, including the Housing Act 2004 and the Decent Home standards. <br><br>G4S provide a 24-hour helpline which provides support, advice and opportunity to raise complaints for service users. In addition, G4S and the Home Office conduct regular accommodation inspections across G4S’ property portfolio which presents the opportunity to ensure appropriate accommodation standards are being met and that service users are getting the right level of service.</p><p> </p><p> </p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 27/10/2014 12:25:24 answering member 1530 label Biography information for James Brokenshire
tabling member	4045 label Biography information for Ian Swales

92668

registered interest
date	10/10/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Asylum: Advisory Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what steps she is taking to ensure that asylum seekers receive face-to-face advice when making or following up a complaint.
tabling member constituency	Redcar
tabling member printed	Ian Swales
uin	209289
answer	answer is ministerial correction date of answer 17/10/2014 answer text <p>Asylum seekers are encouraged to raise any issues they have with the Home Office in person when they attend their reporting office or the asylum screening unit. <br><br>Where someone is unhappy with the service provided to them, they are advised to raise this immediately so that the issue can be resolved at the <br>point where the service was provided. Where someone is not happy with the way their verbal complaint was handled or would like to make a formal complaint they are advised to make a written complaint. <br><br>Written complaints are handled by Responder hubs who aim to respond to the complainant within 20 working days following an investigation of their complaint. All complaints are acknowledged and contact information is provided both at the initial stage and at the outcome.<br><br>Advice on how to make a complaint is available on the Home Office website at: <a href="http://www.gov.uk/visas-immigration" target="_blank">www.gov.uk/visas-immigration</a>. Leaflets and posters providing this information are displayed in most Home Office premises open to the public.</p><p> </p><p> </p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 17/10/2014 15:09:06 answering member 1530 label Biography information for James Brokenshire
tabling member	4045 label Biography information for Ian Swales

61764

registered interest
date	12/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Ministerial Policy Advisers
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what the cost of redundancy payments for special advisers in her Department has been since May 2010.
tabling member constituency	Redcar
tabling member printed	Ian Swales
uin	200472
answer	answer is ministerial correction date of answer 19/06/2014 answer text <p> </p><p> </p><p>No redundancy payments have been made to special advisers in the Home Office since May 2010.</p><p> </p><p> </p><p> </p> answering member constituency Staffordshire Moorlands answering member printed Karen Bradley question first answered 19/06/2014 15:35:59 answering member 4110 label Biography information for Dame Karen Bradley
tabling member	4045 label Biography information for Ian Swales