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<p>Recent NHS England guidance confirmed practices must offer both face-to-face and
remote appointments and must respect patients’ preferences for care unless there are
good clinical reasons to the contrary, such as the presence of COVID-19 symptoms.
We know many areas of the country are experiencing high COVID rates and receptions
may be closed for good reasons. Prior to the pandemic, approximatley 80% of appointments
were face-to-face. In April, of the 1.2 million appointments, 55% were face to face
and patients now have much more flexibility, with many preferring remote access.</p>
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