| answer text |
<p>There are 17 tables of data published annually in August of each year by the Health
and Social Care Information Centre in England. This annual collection is a count of
written complaints made by (or on behalf of) patients, received between 1 April and
31 March each year.</p><p><strong> </strong></p><p>These data sets cover Hospital
and Community Health Services (HCHS) KO41a and General Practice (including Dental)
Health Services KO41b.</p><p><strong> </strong></p><p>The total number of complaints
received by the NHS in England in the years requested are as follows:</p><p> </p><p>-
2010-11: 149,765</p><p> </p><p>- 2011-12: 162,129</p><p> </p><p>- 2012-13: 162,019</p><p>
</p><p>Documents for the years requested have been placed in the Library and show
on what grounds a complaint was made.</p><p> </p><p>The Department does not hold data
on complaints made to the Welsh NHS this information would need to be supplied by
the Welsh NHS.</p>
|
 |
