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1121397

registered interest
date	11/04/2019
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Mobile Libraries: Finance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Digital, Culture, Media and Sport, what steps he is taking to ensure the adequacy of the level of funding to ensure a mobile library in each local authority area.
tabling member constituency	Strangford
tabling member printed	Jim Shannon
uin	244094
answer	answer is ministerial correction date of answer 29/04/2019 answer text <p>The Public Libraries and Museums Act 1964 requires local authorities in England to provide a comprehensive and efficient library service, within available resources. In considering how best to deliver this statutory duty, each local authority is responsible for determining local needs, which may include the provision of a mobile library service.</p> answering member constituency Northampton North answering member printed Michael Ellis question first answered 29/04/2019 11:47:26 answering member 4116 label Biography information for Sir Michael Ellis
tabling member	4131 label Biography information for Jim Shannon

1121406

registered interest
date	11/04/2019
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Internet: Older People
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Digital, Culture, Media and Sport, if he will fund an initiative to offer training on use of the internet for elderly people in their local area in cooperation with local councils.
tabling member constituency	Strangford
tabling member printed	Jim Shannon
uin	244095
answer	answer is ministerial correction date of answer 29/04/2019 answer text <p>Government is committed to helping elderly people acquire basic digital skills as part of our broader strategy to reduce digital exclusion as outlined in the Digital Strategy.</p><p> </p><p>The ‘Future Digital Inclusion’ programme delivered through Online Centres based in libraries and other community spaces has supported over 1 million adult learners to develop their basic digital skills, including elderly people.</p><p> </p><p>Government has also published plans to introduce an entitlement to full funding for basic digital courses from 2020, similar to the entitlements already in place for maths and English. This will provide adults of any age the opportunity to undertake improved qualifications based on new national standards free of charge.</p><p> </p><p>Through its £400,000 Digital Inclusion Innovation Fund, the Government is supporting three pilot projects aimed at addressing the digital exclusion of older and disabled people. One pilot, is developing “smart homes” for elderly people to improve their digital skills, supported by their peers and younger ‘digital buddies’.</p> answering member constituency Stourbridge answering member printed Margot James grouped question UIN 245824 question first answered 29/04/2019 15:08:02 answering member 4115 label Biography information for Margot James
tabling member	4131 label Biography information for Jim Shannon

1121526

registered interest
date	11/04/2019
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	101 Calls: Fees and Charges
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Digital, Culture, Media and Sport, whether there is a requirement for telephone providers to have a 15 pence service charge for calls made to the police on the non-emergency 101 number.
tabling member constituency	Birmingham, Selly Oak
tabling member printed	Steve McCabe
uin	244013
answer	answer is ministerial correction date of answer 29/04/2019 answer text <p>There is no obligation on telecom service providers to supply the 101 service free of charge as is the case with 999/112 under the 2003 Communications Act. Calls to 101 cost 15p from a mobile device or landline phones, from anywhere in the country and regardless of duration. Calls are free from payphones. The public have always paid to contact the police by telephone for non-emergencies and the 15p cost of the call goes to the telephony providers to cover the cost of carrying the calls. The police and government receive no money from calls to 101.</p> answering member constituency Stourbridge answering member printed Margot James question first answered 29/04/2019 15:04:14 answering member 4115 label Biography information for Margot James
tabling member	298 label Biography information for Steve McCabe

1111041

registered interest
date	10/04/2019
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Telecommunications: Standards
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government whether they will review (1) the time requirements for telecommunication companies to respond to reported service failures and restore telephone lines and broadband, and (2) the level of compensation for service failures.
tabling member printed	Baroness Byford
uin	HL15179
answer	answer is ministerial correction date of answer 25/04/2019 answer text <p>These are matters for Ofcom, the UK’s designated enforcer of consumer law and regulation for the UK communications industries. Ofcom do not handle individual complaints, but look at how problems affect UK consumers as a whole and then make decisions on whether to open enforcement investigations. Ofcom also has powers to introduce new consumer regulations under its General Conditions of Entitlement, which apply to all providers of electronic communications networks and services must comply with if they want to provide services in the UK.</p><p>In March 2017, Ofcom consulted on introducing an automatic compensation scheme for fixed broadband and landline telecoms to protect consumers who suffer from specific service failures. Subsequently, industry agreed to introduce a voluntary automatic compensation scheme, which came into effect from 1 April 2019. The new scheme applies to new orders placed or problems reported from 1 April 2019 and sets out compensation amounts for delayed repairs following a loss of service, missed repairs or provision appointments, and delays to the start of a new service. Ofcom plan to review the scheme after it has been in place for 12 months.</p><p>Where an individual feels that their service fault has been dealt with in an unsatisfactory manner by their telecoms provider, and if their complaint has not been resolved after eight weeks, they can refer their case to an independent Alternative Dispute Resolution (ADR) scheme. ADR schemes can review individual cases and any decisions they make are binding on telecoms providers. There are two ADR schemes for telecoms, the Ombudsman Services (OS) and the Communications and Internet Services Adjudication Scheme (CISAS), and all communications providers must be members of one of these schemes.</p><p> </p> answering member printed Lord Ashton of Hyde grouped question UIN HL15180 question first answered 25/04/2019 13:08:29 answering member 4247 label Biography information for Lord Ashton of Hyde
tabling member	3343 label Biography information for Baroness Byford

1111042

registered interest
date	10/04/2019
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Telecommunications: Standards
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government whether Ofcom review individual cases where telephone and broadband failures are dealt with in an unsatisfactory manner.
tabling member printed	Baroness Byford
uin	HL15180
answer	answer is ministerial correction date of answer 25/04/2019 answer text <p>These are matters for Ofcom, the UK’s designated enforcer of consumer law and regulation for the UK communications industries. Ofcom do not handle individual complaints, but look at how problems affect UK consumers as a whole and then make decisions on whether to open enforcement investigations. Ofcom also has powers to introduce new consumer regulations under its General Conditions of Entitlement, which apply to all providers of electronic communications networks and services must comply with if they want to provide services in the UK.</p><p>In March 2017, Ofcom consulted on introducing an automatic compensation scheme for fixed broadband and landline telecoms to protect consumers who suffer from specific service failures. Subsequently, industry agreed to introduce a voluntary automatic compensation scheme, which came into effect from 1 April 2019. The new scheme applies to new orders placed or problems reported from 1 April 2019 and sets out compensation amounts for delayed repairs following a loss of service, missed repairs or provision appointments, and delays to the start of a new service. Ofcom plan to review the scheme after it has been in place for 12 months.</p><p>Where an individual feels that their service fault has been dealt with in an unsatisfactory manner by their telecoms provider, and if their complaint has not been resolved after eight weeks, they can refer their case to an independent Alternative Dispute Resolution (ADR) scheme. ADR schemes can review individual cases and any decisions they make are binding on telecoms providers. There are two ADR schemes for telecoms, the Ombudsman Services (OS) and the Communications and Internet Services Adjudication Scheme (CISAS), and all communications providers must be members of one of these schemes.</p><p> </p> answering member printed Lord Ashton of Hyde grouped question UIN HL15179 question first answered 25/04/2019 13:08:29 answering member 4247 label Biography information for Lord Ashton of Hyde
tabling member	3343 label Biography information for Baroness Byford

1111073

registered interest
date	10/04/2019
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Internet: Regulation
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what assessment they have made of the report from the Coalition for a Digital Economy suggesting that new tech regulations set out in the Online Harms White Paper may restrict fair competition of UK start-ups in this sector.
tabling member printed	Lord Taylor of Warwick
uin	HL15201
answer	answer is ministerial correction date of answer 25/04/2019 answer text <p>The Online Harms White Paper sets out our plans for world-leading legislation to make the UK the safest place in the world to be online. This will make companies more responsible for their users’ safety online, especially children and other vulnerable groups, and will help to build trust in digital markets. New regulation will be risk-based and proportionate across the broad range of businesses and other organisations in scope, designed to support innovation and a thriving digital economy. The White Paper sets out our intention to consult widely with companies, civil society and other governments to develop our proposals, ahead of finalising new legislation.</p><p>As outlined in our Digital Strategy and Charter, our ambition is to ensure the UK is the best place in the world to start and grow a digital business.</p> answering member printed Lord Ashton of Hyde question first answered 25/04/2019 12:53:50 answering member 4247 label Biography information for Lord Ashton of Hyde
tabling member	1796 label Biography information for Lord Taylor of Warwick

1111143

registered interest
date	10/04/2019
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Boats
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Digital, Culture, Media and Sport, when he last met with representatives of National Historic Ships UK on the Maritime and Coastguard Agency’s proposals for older UK passenger boats.
tabling member constituency	Brentford and Isleworth
tabling member printed	Ruth Cadbury
uin	243485
answer	answer is ministerial correction date of answer 23/04/2019 answer text <p>Department officials continue to have regular meetings with staff from the National Historic Ships UK (NHS-UK) to discuss such matters. NHS-UK, as an arms-length body, has independence when issuing advice, whether that be to the sector, government departments or government bodies such as the Maritime and Coastguard Agency.</p> answering member constituency Northampton North answering member printed Michael Ellis question first answered 23/04/2019 11:22:15 answering member 4116 label Biography information for Sir Michael Ellis
tabling member	4389 label Biography information for Ruth Cadbury

1111144

registered interest
date	10/04/2019
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Nuisance Calls
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Digital, Culture, Media and Sport, pursuant to the Answer of 19 February 2019 to Question 220177 on Nuisance Calls, how many call blocking devices the Department plans to deliver to vulnerable people in (a) the UK and (b) Kent.
tabling member constituency	Canterbury
tabling member printed	Rosie Duffield
uin	243547
answer	answer is ministerial correction date of answer 23/04/2019 answer text <p>In March 2017 DCMS provided a grant of £500,000 to National Trading Standards to provide over 1500 call blocking devices to vulnerable people.</p><p> </p><p>The Government is committed to continuing this work. The Chancellor announced in the 2018 Autumn Budget that the National Trading Standards will receive further funding to continue rolling out devices to vulnerable people.</p><p> </p><p>The Government has agreed to provide up to £640,000 for this project. The National Trading Standards are currently undertaking a procurement process for a supplier for the call blocking devices. We are not yet therefore able to provide details of precisely how many devices this further funding will deliver.</p> answering member constituency Stourbridge answering member printed Margot James question first answered 23/04/2019 10:53:46 answering member 4115 label Biography information for Margot James
tabling member	4616 label Biography information for Rosie Duffield

1111167

registered interest
date	10/04/2019
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Tourism
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Digital, Culture, Media and Sport, what steps his Department is taking to promote the UK as a tourist destination abroad.
tabling member constituency	Fylde
tabling member printed	Mark Menzies
uin	243398
answer	answer is ministerial correction date of answer 23/04/2019 answer text <p>VisitBritain are responsible for marketing Britain to the international market and do so through a variety of campaigns. This is a statutory duty under the Development of Tourism Act 1969. For example in 2018, they launched their ‘I travel for…’ global marketing campaign using short films and story-telling to highlight less explored parts of the country.</p><p> </p><p>VisitEngland administer the£40m Discover England Fund which invests in innovate, bookable products aimed at specific international markets around the world.</p><p> </p><p>VisitEngland also use English Tourism Week to promote English tourism product through social media channels, working with Government to create impactful posts to a large audience.</p><p><strong> </strong></p> answering member constituency Northampton North answering member printed Michael Ellis question first answered 23/04/2019 11:24:51 answering member 4116 label Biography information for Sir Michael Ellis
tabling member	3998 label Biography information for Mark Menzies

1111168

registered interest
date	10/04/2019
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Tourism: North of England
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Digital, Culture, Media and Sport, what steps his Department is taking to promote (a) the North and (b) Lancashire as tourist destinations.
tabling member constituency	Fylde
tabling member printed	Mark Menzies
uin	243399
answer	answer is ministerial correction date of answer 23/04/2019 answer text <p>VisitEngland administers the £40m Discover England Fund, supporting the development of innovative and bookable tourism product across England to international markets. For example, the “Discover More Than Just A Holiday” project, led by Marketing Lancashire and “Buzzing For The Weekend”, led by Warrington Council.</p><p> </p><p>VisitBritain also has a Gateway Partnership with Manchester Airport, promoting Manchester as a gateway to the North of England, encouraging visitors to choose Manchester, the North of England and Northern Wales as their destination.</p><p> </p><p>ExploreGB will be held in Harrogate this May, promoting UK tourism product to over 200 international buyers from over 30 countries. Destinations from the North of England will be attending this event, promoting their products face to face.</p><p> </p><p>The proposed Tourism Sector Deal aims to improve productivity in the tourism industry across the country through a range of initiatives. The sector and the Government are currently in formal negotiations over the deal and we hope to be able to provide further information in due course.</p> answering member constituency Northampton North answering member printed Michael Ellis question first answered 23/04/2019 11:27:16 answering member 4116 label Biography information for Sir Michael Ellis
tabling member	3998 label Biography information for Mark Menzies