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<p>The Future Defence Infrastructure Services (FDIS) accommodation contracts came
into service on 1 April 2022. The contracts comprise one National Accommodation Management
Services (NAMS) contract, held by Pinnacle, and four Regional Accommodation Maintenance
Services (RAMS) contracts held by Amey and VIVO.</p><p>As is standard practice for
major Government contracts, four Gold Key Performance Indicators (KPI)s selected in
accordance with Cabinet Office criteria, will be published in 2023 for each of the
FDIS Accommodation contracts. For the NAMS, these are Application Completions, Allocation
satisfaction including Move-in and Move-out satisfaction, Resolution of Stage 1 complaints
and social value. For the RAMS, these are Right First Time, Homes Prepared to Meet
the Move-In Standard, Customer Satisfaction and Social Value.</p>
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