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168126
registered interest false more like this
date less than 2014-12-05more like thismore than 2014-12-05
answering body
Department for Culture Media and Sport more like this
answering dept id 10 more like this
answering dept short name Culture, Media and Sport more like this
answering dept sort name Culture, Media and Sport more like this
hansard heading Mobile Phones more like this
house id 2 more like this
legislature
25277
pref label House of Lords remove filter
question text To ask Her Majesty’s Government what action they are taking to ensure people are not trapped in unfair mobile phone contracts. more like this
tabling member printed
Lord Kennedy of Southwark more like this
uin HL3468 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2014-12-11more like thismore than 2014-12-11
answer text <p>Ofcom, the UK Regulator for Telecoms, oversees the General Conditions of Entitlement (GCEs), the rules under which Telecoms companies must operate in the UK. GC 9.6 provides consumer protection in the event of mid-contract variations. Under GC 9.6, providers must give customers notice of contract modifications (e.g. price rises) likely to cause ‘material detriment’ to them and the right to exit the contract without penalty in response. Ofcom published guidance at the start of this year clarifying these rules and further enabling competition in the market to deliver a choice of competitive tariffs for the consumer in the UK.<br>Major telecoms companies have also agreed to work with the Government and Ofcom on ways to improve transparency in contracts in line with the principles underpinning the Ofcom guidance. The Government and the Regulator will continue to work with the industry to promote further ways of ensuring that consumers have the best possible information to help them make informed choices about the communications services they purchase.</p>
answering member printed Lord Gardiner of Kimble more like this
question first answered
less than 2014-12-11T16:23:28.013Zmore like thismore than 2014-12-11T16:23:28.013Z
answering member
4161
label Biography information for Lord Gardiner of Kimble more like this
tabling member
4153
label Biography information for Lord Kennedy of Southwark more like this