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93245

registered interest
date	14/10/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Access to Work Programme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, under what circumstances a deaf person can be provided with an interpreter under the Access to Work Scheme.
tabling member constituency	Newcastle upon Tyne East
tabling member printed	Mr Nicholas Brown
uin	210349
answer	answer is ministerial correction date of answer 21/10/2014 answer text <p /> <p>All Access to Work applications are looked at on an individual basis and support is awarded based on a person’s disability, their job role and tasks alongside the barriers they face at work. An Access to Work adviser would work closely with the applicant and their employer to identify the type, extent and appropriate level of communication support required.<strong> </strong></p> answering member constituency Forest of Dean answering member printed Mr Mark Harper question first answered 21/10/2014 11:04:20 answering member 1520 label Biography information for Mr Mark Harper
tabling member	523 label Biography information for Mr Nicholas Brown

93366

registered interest
date	14/10/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Income Support: Telephones
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, if he will commission survey research to make an estimate of the proportion of income support claimants who are aware of social tariffs available to help them access landlines.
tabling member constituency	Birkenhead
tabling member printed	Mr Frank Field
uin	210290
answer	answer is ministerial correction date of answer 21/10/2014 answer text <p /> <p>Income Support provides extra money to help people on a low income. There are no plans to commission a survey to estimate the proportion of claimants who are aware of social tariffs available to help them access landlines.</p> answering member constituency Wirral West answering member printed Esther McVey question first answered 21/10/2014 14:29:17 answering member 4084 label Biography information for Esther McVey
tabling member	478 label Biography information for Lord Field of Birkenhead

93367

registered interest
date	14/10/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Employment and Support Allowance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 21 July 2014 to Question 205882, what the full cost, including apportioned indirect costs, is of initiating payment of employment and support allowance (ESA) at the assessment rate; what the full cost is of an ESA change; and how many changes ESA claimants require on average per year.
tabling member constituency	Edinburgh East
tabling member printed	Sheila Gilmore
uin	210313
answer	answer is ministerial correction date of answer 17/10/2014 answer text <p /> <p /> <p>Please see the table below:</p><p> </p><table><tbody><tr><td><p> </p></td><td><p><strong>Operational Operating Costs</strong></p></td><td><p><strong>Unit Cost</strong></p></td><td><p><strong>Total DWP</strong></p><p><strong>Operating Costs</strong></p></td><td><p><strong>Unit Cost - Total Costs</strong></p></td></tr><tr><td><p><strong>ESA</strong><strong> Claims</strong></p></td><td><p>£21,639,678.74</p></td><td><p>£25.09</p></td><td><p>£59,680,390.98</p></td><td><p>£66.66</p></td></tr><tr><td><p><strong>ESA</strong><strong> Changes (Incl WCA)</strong></p></td><td><p>£61,465,559.37</p></td><td><p>£12.74</p></td><td><p>£143,414,434.36</p></td><td><p>£28.52</p></td></tr><tr><td><p><strong> </strong></p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td><td><p> </p></td></tr><tr><td><p><strong> </strong></p></td><td><p><strong>Number of Customers</strong></p></td><td><p><strong>ESA</strong><strong> Changes Processed</strong></p></td><td><p><strong>Average Number of Changes</strong></p></td><td><p> </p></td></tr><tr><td><p><strong>ESA</strong><strong> Changes</strong></p></td><td><p>1,880,822</p></td><td><p>5,028,874</p></td><td><p>2.67</p></td><td><p> </p></td></tr></tbody></table><p> </p><p> </p><p>The cost of initiating payment of Employment and Support Allowance (ESA) at the assessment rate is provided in ESA Claims. We have provided the annual costs for 13/14 and the Unit Costs. The Unit Cost is the average cost of one ESA Claim through the process.</p><p> </p><p>We have provided the annual cost for ESA changes 13/14 and the unit costs. The Unit Cost is the average cost of one ESA change being made.</p><p> </p><p>We have calculated the average number of changes required by ESA claimants in 13/14 by dividing the number of ESA changes processed by the number of ESA customers.</p><p><strong> </strong></p><p> </p> answering member constituency Forest of Dean answering member printed Mr Mark Harper question first answered 17/10/2014 12:59:08 answering member 1520 label Biography information for Mr Mark Harper
tabling member	3965 label Biography information for Sheila Gilmore

93368

registered interest
date	14/10/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobseeker's Allowance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 21 July 2014 to Question 205883, what the full cost, including apportioned indirect costs, is of processing a new claim for jobseeker's allowance; and what the full cost is of a jobseeker's allowance interview.
tabling member constituency	Edinburgh East
tabling member printed	Sheila Gilmore
uin	210314
answer	answer is ministerial correction date of answer 20/10/2014 answer text <p><strong>Please see table below:</strong></p><p> </p><table><tbody><tr><td> </td><td><p>Unit Cost - Total Costs</p></td></tr><tr><td><p>JSA Claims (Incl LMDM)</p></td><td><p>£ 27.16</p></td></tr><tr><td><p>(WS) JSA NJI Advice</p></td><td><p>£ 46.48</p></td></tr></tbody></table><p> </p><p>The cost of processing a New Claim for Jobseekers’ Allowance is provided in JSA Claims. We have provided the unit costs for 13/14. The Unit Cost is the average cost of one JSA Claim through the process.</p><p> </p><p>For the costs of a jobseekers' allowance interview, we have provided the New Jobseekers’ interview Unit cost for 13/14 under JSA NJI advice. The Unit Cost is the average cost of one New Jobseekers’ interview.</p><p> </p><p> </p> answering member constituency Wirral West answering member printed Esther McVey question first answered 20/10/2014 16:08:07 answering member 4084 label Biography information for Esther McVey previous answer version 22797 answering member constituency Wirral West answering member printed Esther McVey answering member 4084 label Biography information for Esther McVey
tabling member	3965 label Biography information for Sheila Gilmore

93369

registered interest
date	14/10/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many applications for personal independence payments have taken longer than 26 weeks to receive a decision.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	210331
answer	answer is ministerial correction date of answer 17/10/2014 answer text <p>Departmental statisticians are continuing to develop measures around clearance times and waiting times to ensure they provide a rounded and representative picture of PIP system performance, improvement activity and the claimants’ experience. These statistics will be published once/when they are ready, with the release pre-announced in line with United Kingdom Statistics Authority release protocols.</p> answering member constituency Forest of Dean answering member printed Mr Mark Harper grouped question UIN 210327 question first answered 17/10/2014 11:29:05 answering member 1520 label Biography information for Mr Mark Harper
tabling member	410 label Biography information for Jon Trickett

93370

registered interest
date	14/10/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps he has taken to ensure that personal independence payments applications are not delayed to the extent that supporting medical information becomes outdated.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	210332
answer	answer is ministerial correction date of answer 17/10/2014 answer text <p /> <p>We keep the time taken to process claims under constant review and we are absolutely committed to improving performance. We are already seeing improvements to our processes and outcomes and will continue to work further to reduce processing times and levels of work outstanding.</p> answering member constituency Forest of Dean answering member printed Mr Mark Harper question first answered 17/10/2014 11:29:50 answering member 1520 label Biography information for Mr Mark Harper
tabling member	410 label Biography information for Jon Trickett

93371

registered interest
date	14/10/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, when he plans to publish data on the average wait for an assessment for a personal independence payment.
tabling member constituency	Barnsley East
tabling member printed	Michael Dugher
uin	210327
answer	answer is ministerial correction date of answer 17/10/2014 answer text <p /> <p>Departmental statisticians are continuing to develop measures around clearance times and waiting times to ensure they provide a rounded and representative picture of PIP system performance, improvement activity and the claimants’ experience. These statistics will be published once/when they are ready, with the release pre-announced in line with United Kingdom Statistics Authority release protocols.</p> answering member constituency Forest of Dean answering member printed Mr Mark Harper grouped question UIN 210331 question first answered 17/10/2014 11:29:05 answering member 1520 label Biography information for Mr Mark Harper
tabling member	3916 label Biography information for Michael Dugher

93372

registered interest
date	14/10/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many people who have applied for personal independence payments are waiting to receive a decision.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	210334
answer	answer is ministerial correction date of answer 17/10/2014 answer text <p>The latest available data for personal independence payment claims, including details on the number of people who have applied for the benefit and the number of claims that have been cleared, have been published and are available from the GOV.UK website: <a href="https://www.gov.uk/government/statistics/personal-independence-payment-april-2013-to-july-2014" target="_blank">https://www.gov.uk/government/statistics/personal-independence-payment-april-2013-to-july-2014</a></p><p> </p><p> </p><p> </p> answering member constituency Forest of Dean answering member printed Mr Mark Harper question first answered 17/10/2014 11:00:35 answering member 1520 label Biography information for Mr Mark Harper
tabling member	410 label Biography information for Jon Trickett

93373

registered interest
date	14/10/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Employment and Support Allowance: Work Capability Assessment
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many people stopped claiming employment and support allowance (ESA) in 2013 after gaining insufficient points in a Work Capability Assessment; and how many such people were claiming jobseeker's allowance within four weeks of their ESA claim ending.
tabling member constituency	East Ham
tabling member printed	Stephen Timms
uin	210472
answer	answer is ministerial correction date of answer 17/10/2014 answer text <p /> <p>It is possible to qualify for ESA through the application of Regulations 29(2)(b) and 35(2)(b) where insufficient points have been allocated in a Work Capability Assessment. It is thus not possible to answer the first part of this question.</p><p> </p><p>The information requested in the second part is not readily available and to provide it would incur disproportionate cost.</p> answering member constituency Forest of Dean answering member printed Mr Mark Harper question first answered 17/10/2014 10:40:27 answering member 1520 label Biography information for Mr Mark Harper
tabling member	163 label Biography information for Sir Stephen Timms

92745

registered interest
date	13/10/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Access to Work Programme
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government how many Access to Work advisers have received (1) awareness training in the implications for a particular disability, and (2) training to enable them to work constructively with employers.
tabling member printed	Lord Hunt of Kings Heath
uin	HL1981
answer	answer is ministerial correction date of answer 23/10/2014 answer text <p>All 128 Access to Work advisers receive training which includes Disability Awareness, Decision Making, Equality &amp; Diversity, Negotiating Skills and Effective Communications. In addition, Access to Work have specialist adviser teams focussing on hearing impaired and visually impaired customers, and also a team to assist customers with mental health conditions. These teams receive additional training, which includes input from suppliers, disability charities and other disability led groups. Also as part of the standard adviser training, staff undertake Influencing Skills and Constructive Conversations training to enable them to work effectively with employers.</p><p> </p><p>Access to Work advisers have standardised work instructions to help ensure consistency during the evaluation and decision making process. However, all Access to Work awards are agreed on an individual basis, taking account of a customer’s disability, job role and the barriers they are facing. Standards are monitored using a Quality Assurance Framework which includes the quality of telephone conversations with customers and employers, and the consistency and accuracy of decisions and financial awards.</p><p> </p><p>Access to Work aims to contact customers within 7 working days and give 80% of all decisions in 15 working days. Time sensitive requests, such as customer support requirements at interview, are prioritised and are supported by a 5 working day service standard. Demand for Access to Work, particularly new applications, grew during 2013/14 and customer volumes continue to grow in 2014/15.</p> answering member printed Lord Freud grouped question UIN HL1982 HL1983 HL1986 question first answered 23/10/2014 15:24:38 answering member 3893 label Biography information for Lord Freud
tabling member	2024 label Biography information for Lord Hunt of Kings Heath