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<p>As part of National Rail Contracts, operators must meet challenging operational
targets to earn performance-based fees. If performance falls below a pre-determined
level, the Department can intervene to act in passengers’ best interests.</p><p> </p><p>Officials
continue to closely monitor and review Avanti West Coast’s (AWC) progress to a sustained
recovery, restoring services reliably on the West Coast and delivering good value
for the taxpayer. The Department will hold AWC responsible for matters within its
control.</p><p> </p><p>To date, AWC has not received operational performance fees
related to periods since the commencement of its National Rail Contract on 15 October
2023.</p>
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