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<p>The Person Centric Data Platform (PCDP) holds millions of identities that have
been submitted, or otherwise provided, in support of immigration applications.</p><p>The
‘merged identities’ issue affects around 0.02% of PCDP customer records; over 99.98%
of records are not impacted by this issue. We have identified around 46,000 records
with an identity issue, of which over 13,000 have already been resolved and we have
a dedicated team working on the remainder.</p><p>The Home Office takes data security
and accuracy very seriously. We continue pro-active analysis to identify potentially
erroneous records so that appropriate remedial work can be undertaken as quickly,
and as carefully, as possible, and ideally before the individual is even aware.</p><p>Where
customers identify an issue with their data, we encourage them to contact the UK Visas
and Immigration Contact Centre so this can be investigated and resolved.</p><p>As
part of the Identity Document Linking change, we pro-actively highlighted a small
number of records which were sent for manual resolution through our existing processes.
We expect that most of these records would have been corrected before the person themselves
would become aware.</p><p>We do not hold information on how many people have contacted
the Home Office due to a merged identity issue which is directly related to the document
linking change.</p><p>We are not aware of any significant delays to visa application
processing as a result of this issue. UKVI also have a triage process in place so
that where there may be an outstanding application, cases can be escalated for immediate
resolution.</p>
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