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750866

registered interest
date	11/07/2017
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	101 Calls
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many and what proportion of calls to the Police 101 number were answered within the target of 30 seconds in the most recent period for which figures are available.
tabling member constituency	West Bromwich East
tabling member printed	Tom Watson
uin	4264
answer	answer is ministerial correction date of answer 17/07/2017 answer text <p>Responding to 101 calls is an operational matter for policing. The Home Office no longer collects 101 data, but you can find the published data at <a href="https://s3-eu-west-1.amazonaws.com/policeuk/call-handling/101_call_handling_Jun_2014.zip" target="_blank">https://s3-eu-west-1.amazonaws.com/policeuk/call-handling/101_call_handling_Jun_2014.zip</a></p> answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd grouped question UIN 4269 4401 4403 4404 4405 question first answered 17/07/2017 16:44:21 answering member 1561 label Biography information for Mr Nick Hurd
tabling member	1463 label Biography information for Lord Watson of Wyre Forest

750867

registered interest
date	11/07/2017
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	101 Calls: Operating Costs
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what the operating and staffing costs are for call centres delivering the police 101 service for each year for which figures are available.
tabling member constituency	West Bromwich East
tabling member printed	Tom Watson
uin	4269
answer	answer is ministerial correction date of answer 17/07/2017 answer text <p>Responding to 101 calls is an operational matter for policing. The Home Office no longer collects 101 data, but you can find the published data at <a href="https://s3-eu-west-1.amazonaws.com/policeuk/call-handling/101_call_handling_Jun_2014.zip" target="_blank">https://s3-eu-west-1.amazonaws.com/policeuk/call-handling/101_call_handling_Jun_2014.zip</a></p> answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd grouped question UIN 4264 4401 4403 4404 4405 question first answered 17/07/2017 16:44:21 answering member 1561 label Biography information for Mr Nick Hurd
tabling member	1463 label Biography information for Lord Watson of Wyre Forest

750868

registered interest
date	11/07/2017
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	101 Calls
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many and what proportion of calls to the Police 101 number were abandoned by the caller after failing to get a response in the most recent period for which figures are available.
tabling member constituency	West Bromwich East
tabling member printed	Tom Watson
uin	4401
answer	answer is ministerial correction date of answer 17/07/2017 answer text <p>Responding to 101 calls is an operational matter for policing. The Home Office no longer collects 101 data, but you can find the published data at <a href="https://s3-eu-west-1.amazonaws.com/policeuk/call-handling/101_call_handling_Jun_2014.zip" target="_blank">https://s3-eu-west-1.amazonaws.com/policeuk/call-handling/101_call_handling_Jun_2014.zip</a></p> answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd grouped question UIN 4264 4269 4403 4404 4405 question first answered 17/07/2017 16:44:21 answering member 1561 label Biography information for Mr Nick Hurd
tabling member	1463 label Biography information for Lord Watson of Wyre Forest

750869

registered interest
date	11/07/2017
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	101 Calls
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many and what proportion of callers to the Police 101 number waited more than an hour for their call to be answered in the most recent period for which figures are available.
tabling member constituency	West Bromwich East
tabling member printed	Tom Watson
uin	4404
answer	answer is ministerial correction date of answer 17/07/2017 answer text <p>Responding to 101 calls is an operational matter for policing. The Home Office no longer collects 101 data, but you can find the published data at <a href="https://s3-eu-west-1.amazonaws.com/policeuk/call-handling/101_call_handling_Jun_2014.zip" target="_blank">https://s3-eu-west-1.amazonaws.com/policeuk/call-handling/101_call_handling_Jun_2014.zip</a></p> answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd grouped question UIN 4264 4269 4401 4403 4405 question first answered 17/07/2017 16:44:21 answering member 1561 label Biography information for Mr Nick Hurd
tabling member	1463 label Biography information for Lord Watson of Wyre Forest

750870

registered interest
date	11/07/2017
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	101 Calls
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what the average time taken was to answer a call to the Police 101 number in the most recent period for which figures are available.
tabling member constituency	West Bromwich East
tabling member printed	Tom Watson
uin	4405
answer	answer is ministerial correction date of answer 17/07/2017 answer text <p>Responding to 101 calls is an operational matter for policing. The Home Office no longer collects 101 data, but you can find the published data at <a href="https://s3-eu-west-1.amazonaws.com/policeuk/call-handling/101_call_handling_Jun_2014.zip" target="_blank">https://s3-eu-west-1.amazonaws.com/policeuk/call-handling/101_call_handling_Jun_2014.zip</a></p> answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd grouped question UIN 4264 4269 4401 4403 4404 question first answered 17/07/2017 16:44:21 answering member 1561 label Biography information for Mr Nick Hurd
tabling member	1463 label Biography information for Lord Watson of Wyre Forest

750871

registered interest
date	11/07/2017
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	101 Calls
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many Police 101 call centres have been (a) closed and (b) merged since 7 May 2015.
tabling member constituency	West Bromwich East
tabling member printed	Tom Watson
uin	4403
answer	answer is ministerial correction date of answer 17/07/2017 answer text <p>Responding to 101 calls is an operational matter for policing. The Home Office no longer collects 101 data, but you can find the published data at <a href="https://s3-eu-west-1.amazonaws.com/policeuk/call-handling/101_call_handling_Jun_2014.zip" target="_blank">https://s3-eu-west-1.amazonaws.com/policeuk/call-handling/101_call_handling_Jun_2014.zip</a></p> answering member constituency Ruislip, Northwood and Pinner answering member printed Mr Nick Hurd grouped question UIN 4264 4269 4401 4404 4405 question first answered 17/07/2017 16:44:21 answering member 1561 label Biography information for Mr Nick Hurd
tabling member	1463 label Biography information for Lord Watson of Wyre Forest