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<p>The Facilities Management Client Unit measure the delivery of key areas of Interserve
performance in line with contracted service standards.</p><p>The figures below represent
the number of planned preventative maintenance (PPM) tasks that were not delivered
in month and in accordance with the contracted standard and the representative percentage
based on the total number of PPMs due in the month.</p><p>Performance in relation
to PPMs is monitored on a monthly basis as part of contractual governance procedures.
In the main performance is within contracted tolerances. Where failures exceed contracted
tolerances, these are assessed and actions taken with the Service Provider to address
them. A new PPM regime was instigated from February 2019 under a new contractual arrangement.</p><p>
</p><p>È</p><table><tbody><tr><td><p> </p></td><td><p> </p></td><td colspan="2"><p>PPMs
failed</p></td></tr><tr><td><p> </p></td><td><p> </p></td><td><p>No.</p></td><td><p>%</p></td></tr><tr><td
rowspan="9"><p>2018</p></td><td><p>April</p></td><td><p>3</p></td><td><p>1.25</p></td></tr><tr><td><p>May</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>June</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>July</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>August</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>September</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>October</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>November</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>December</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td
rowspan="12"><p>2019</p></td><td><p>January</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>February</p></td><td><p>2</p></td><td><p>1.1</p></td></tr><tr><td><p>March</p></td><td><p>1</p></td><td><p>0.38</p></td></tr><tr><td><p>April</p></td><td><p>1</p></td><td><p>0.4</p></td></tr><tr><td><p>May</p></td><td><p>32</p></td><td><p>4.9</p></td></tr><tr><td><p>June</p></td><td><p>91</p></td><td><p>11.5</p></td></tr><tr><td><p>July</p></td><td><p>56</p></td><td><p>6.3</p></td></tr><tr><td><p>August</p></td><td><p>33</p></td><td><p>4.1</p></td></tr><tr><td><p>September</p></td><td><p>16</p></td><td><p>3.1</p></td></tr><tr><td><p>October</p></td><td><p>30</p></td><td><p>7.4</p></td></tr><tr><td><p>November</p></td><td><p>0</p></td><td><p>0</p></td></tr><tr><td><p>December</p></td><td><p>2</p></td><td><p>0.4</p></td></tr></tbody></table>
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