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<p>The Government considers the level of sewage being discharged to our waterways
to be unacceptable. However, sewage is sometimes released to waterways under strict
conditions to avoid it backing up into peoples’ homes and businesses.</p><p> </p><p>Water
companies are obliged to provide sewerage services under the Water Industry Act 1991.
If a water company has failed to provide minimum standards of service to consumers,
consumers are entitled to complain to their provider. We expect companies to respond
to complaints appropriately and in a timely manner.</p><p> </p><p>This Government
is acting to drive down flood risk from every angle. At the last spending review the
government increased funding for maintenance of flood defences by £22 million per
year, so now over £200 million per year goes on maintenance. This funding ensures
flood defences are kept in good working order.</p><p> </p><p>Homeowners and businesses
should contact their insurance provider if their property has been flooded. Flood
Re is a joint government and insurance industry re-insurance scheme for UK households
at high flood risk, available via more than 85 insurance brands.</p>
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