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455162

registered interest
date	25/02/2016
answering body	Department for Business, Innovation and Skills
answering dept id	26
answering dept short name	Business, Innovation and Skills
answering dept sort name	Business, Innovation and Skills
hansard heading	Tickets: Touting
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what steps they are taking to address investigations by Which? and 5 Live that found that secondary ticket sites are carrying ticket listings that are in breach of the Consumer Rights Act 2015.
tabling member printed	Lord Pendry
uin	HL6467
answer	answer is ministerial correction date of answer 08/03/2016 answer text <p>Trading Standards Services are responsible for enforcing the secondary ticketing provisions of the Consumer Rights Act 2015 and other relevant consumer protection legislation. Suspected or actual breaches of such legislation should first be reported via the Citizens Advice consumer helpline, following which Citizens Advice may refer cases to Trading Standards Services for appropriate action.</p><p> </p><p>Since the ticketing provisions contained in the Consumer Rights Act 2015 came into force on 27 May 2015, an independent Review has been established (as required by the Act) to consider consumer protection measures in relation to online ticket re-sales. The Review is looking at the available evidence and will report by 26 May 2016.</p> answering member printed Baroness Neville-Rolfe question first answered 08/03/2016 12:41:59 answering member 4284 label Biography information for Baroness Neville-Rolfe
tabling member	457 label Biography information for Lord Pendry

455163

registered interest
date	25/02/2016
answering body	Department for Business, Innovation and Skills
answering dept id	26
answering dept short name	Business, Innovation and Skills
answering dept sort name	Business, Innovation and Skills
hansard heading	Tickets: Sales
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what action they are taking to ensure that online secondary ticket companies are properly monitoring and countering potential ticket touting, in compliance with the Consumer Rights Act 2015.
tabling member printed	Lord Pendry
uin	HL6468
answer	answer is ministerial correction date of answer 08/03/2016 answer text <p>Her Majesty’s Government issued guidance to business when the new ticketing provisions, contained in the Consumer Rights Act 2015, came into force.</p><p> </p><p>Trading Standards Services are responsible for enforcing the secondary ticketing provisions of the Consumer Rights Act 2015 and other relevant consumer protection legislation. Suspected or actual breaches of such legislation should first be reported via the Citizens Advice consumer helpline, following which Citizens Advice may refer cases to Trading Standards Services for appropriate action.</p><p> </p><p>Since the ticketing provisions contained in the Consumer Rights Act 2015 came into force on 27 May 2015, an independent Review has been established (as required by the Act) to consider consumer protection measures in relation to online ticket re-sales. The Review is looking at the available evidence and will report by 26 May 2016.</p> answering member printed Baroness Neville-Rolfe question first answered 08/03/2016 12:41:03 answering member 4284 label Biography information for Baroness Neville-Rolfe
tabling member	457 label Biography information for Lord Pendry

455164

registered interest
date	25/02/2016
answering body	Department for Business, Innovation and Skills
answering dept id	26
answering dept short name	Business, Innovation and Skills
answering dept sort name	Business, Innovation and Skills
hansard heading	Tickets: Sales
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what steps they are taking to ensure that primary and secondary ticket companies that are based abroad comply with the Consumer Rights Act 2015 when selling tickets in the UK.
tabling member printed	Lord Pendry
uin	HL6469
answer	answer is ministerial correction date of answer 08/03/2016 answer text <p>When selling to UK customers, primary and secondary ticketing platforms, whether based in or outside the UK, are required to comply with the Consumer Rights Act 2015 (CRA) and mandatory UK consumer law protections.</p><p> </p><p>Her Majesty’s Government issued guidance to business when the new ticketing provisions, contained in the CRA, came into force.</p><p> </p><p>Trading Standards Services are responsible for enforcing the secondary ticketing provisions of the Consumer Rights Act 2015 and other relevant consumer protection legislation. Suspected or actual breaches of such legislation should first be reported via the Citizens Advice consumer helpline, following which Citizens Advice may refer cases to Trading Standards Services for appropriate action.</p> answering member printed Baroness Neville-Rolfe question first answered 08/03/2016 12:42:22 answering member 4284 label Biography information for Baroness Neville-Rolfe
tabling member	457 label Biography information for Lord Pendry

455165

registered interest
date	25/02/2016
answering body	Department for Business, Innovation and Skills
answering dept id	26
answering dept short name	Business, Innovation and Skills
answering dept sort name	Business, Innovation and Skills
hansard heading	Tickets: Sales
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government how many penalties have been issued to ticket sellers under the Consumer Rights Act 2015, and how many of those penalties were issued to secondary ticket sellers.
tabling member printed	Lord Pendry
uin	HL6470
answer	answer is ministerial correction date of answer 08/03/2016 answer text <p><strong> </strong></p><p>The provisions of Part 3, Chapter 5 of the Consumer Rights Act 2015 (CRA) concern the online secondary ticketing market. The duty in section 90 CRA to provide information about tickets applies to persons re-selling tickets and internet-based secondary ticketing facilities.</p><p> </p><p>Trading Standards is the enforcement authority in Great Britain for the purposes of the secondary ticketing provisions in the CRA. The Department of Enterprise, Trade and Investment is the relevant enforcement authority for Northern Ireland. Where an enforcement authority is satisfied on the balance of probabilities that a person has breached a duty or prohibition imposed by Chapter 5, the authority may impose a financial penalty on the person in respect of each breach.</p><p> </p><p> </p><p>HMG does not hold information on the number of penalties issued under the secondary ticketing provisions of the CRA.</p> answering member printed Baroness Neville-Rolfe question first answered 08/03/2016 15:24:25 answering member 4284 label Biography information for Baroness Neville-Rolfe
tabling member	457 label Biography information for Lord Pendry

429507

registered interest
date	19/11/2015
answering body	Department for Business, Innovation and Skills
answering dept id	26
answering dept short name	Business, Innovation and Skills
answering dept sort name	Business, Innovation and Skills
hansard heading	Erasmus+ Programme
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what steps they are taking to support and promote the Erasmus+ programme, which aims to boost skills and employability through education, training and sport.
tabling member printed	Lord Pendry
uin	HL3757
answer	answer is ministerial correction date of answer 30/11/2015 answer text <p>The Erasmus+ programme enables organisations and citizens to achieve their potential through international education, training and sport opportunities.</p><br /><p>A body called the National Agency (a consortium of the British Council and Ecorys UK) deliver the Erasmus+ programme in the UK. The Government supports the National Agency’s delivery, aligns the programme with Government objectives, and represents the UK in European meetings on Erasmus+. The National Agency has a communications team that is dedicated to raising awareness of the Erasmus+ programme. The Government does not duplicate this work.</p> answering member printed Baroness Evans of Bowes Park question first answered 30/11/2015 12:19:46 answering member 4329 label Biography information for Baroness Evans of Bowes Park
tabling member	457 label Biography information for Lord Pendry