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1109968

registered interest
date	05/04/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what financial assessment she has made of the effect of writing off child maintenance arrears on (a) her Department's budget and (b) families who are entitled to claim child maintenance; and how much money has been transferred from the legacy system and is in the process of being written off.
tabling member constituency	North Tyneside
tabling member printed	Mary Glindon
uin	241424
answer	answer is ministerial correction date of answer 10/04/2019 answer text <p>In December 2017 we published a public consultation document detailing the financial assessment of writing off child maintenance arrears owed to Government and arrears owed to parents. The consultation can be found through the following link:</p><p><a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/667033/child-maintenance-compliance-arrears-consultation.pdf" target="_blank">https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/667033/child-maintenance-compliance-arrears-consultation.pdf</a></p><p>New statistics will be published in June 2019 which will include arrears transferred from the legacy system or in the process of being written off. Information on the planned changes to the Child Support Agency Quarterly Statistical Summary to incorporate this information can be found here:</p><p><a href="https://www.gov.uk/government/publications/child-support-agency-statistics-publication-strategy" target="_blank">https://www.gov.uk/government/publications/child-support-agency-statistics-publication-strategy</a></p> answering member constituency Colchester answering member printed Will Quince question first answered 10/04/2019 12:08:41 answering member 4423 label Biography information for Will Quince
tabling member	4126 label Biography information for Mary Glindon

1109969

registered interest
date	05/04/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what estimate she has made of the number of families affected by her Department's decision to write off child maintenance arrears of (a) £65.01 and £500, and (b) more than £500, and if she will make a statement.
tabling member constituency	North Tyneside
tabling member printed	Mary Glindon
uin	241425
answer	answer is ministerial correction date of answer 10/04/2019 answer text <p>In the “Child Maintenance: A New Compliance and Arrears Strategy” document which was published in December 2017, estimates were made regarding the number of parents who would be affected. There were estimated to be approximately 360,000 cases where parents would not be offered the opportunity to make representation (below £500 and less than 10 years old or below £1000 and over 10 years old) and approximately 475,000 cases where they would (over £500 and less than 10 years old or over £1000 and over 10 years old). This can be found here <a href="https://www.gov.uk/government/consultations/child-maintenance-a-new-compliance-and-arrears-strategy" target="_blank">https://www.gov.uk/government/consultations/child-maintenance-a-new-compliance-and-arrears-strategy</a>.</p><p> </p><p>Information for how many parents have currently had their arrears written off is not readily available and has not previously been published as official statistics, however we expect these new statistics to be published in June 2019. Information on the planned changes to the Child Support Agency Quarterly Statistical Summary to incorporate this information can be found here: <a href="https://www.gov.uk/government/publications/child-support-agency-statistics-publication-strategy" target="_blank">https://www.gov.uk/government/publications/child-support-agency-statistics-publication-strategy</a>.</p> answering member constituency Colchester answering member printed Will Quince question first answered 10/04/2019 12:15:40 answering member 4423 label Biography information for Will Quince
tabling member	4126 label Biography information for Mary Glindon

994259

registered interest
date	24/10/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what discussions she has had with representatives of staff at (a) HMRC and (b) her Department on managed migration from live service to full service of Universal Credit; and when those meetings took place.
tabling member constituency	North Tyneside
tabling member printed	Mary Glindon
uin	183491
answer	answer is ministerial correction date of answer 29/10/2018 answer text <p>The process of moving claimants from Universal Credit Live Service to Universal Credit Full Service is a separate activity to that of managed migration and does not have a direct impact on HMRC.</p><p> </p><p>However, we have regular discussions with HMRC relating to all aspects of Universal Credit, including on plans for managed migration. HMRC is also represented on the programme board for Universal Credit, so their views are fully represented in discussions and design.</p><p><strong> </strong></p> answering member constituency Reading West answering member printed Alok Sharma question first answered 29/10/2018 15:51:36 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4126 label Biography information for Mary Glindon

969150

registered interest
date	06/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the effectiveness of the 2012 Child Maintenance Scheme computer system to process in a timely manner service requests for (a) a new child maintenance scheme claim, (b) a change of circumstances, (c) a variation request, (d) chasing arrears, and (e) enforcement action.
tabling member constituency	North Tyneside
tabling member printed	Mary Glindon
uin	171425
answer	answer is ministerial correction date of answer 11/09/2018 answer text <p>The 2012 Child Maintenance System (CMS2012) provides support for the full range of child maintenance administrative processes including new applications, case maintenance and enforcement.</p><p> </p><p>A Service Improvement Programme was established in April 2018, to optimise the performance and stability of the system. Significant improvements have already been implemented through both hardware and software upgrades. These changes have already resulted in quicker response times for users and compared with the period June 2017 to September 2017, the average response time of the core case management system has reduced by over 50%. We are continually working with the system’s users to make further improvements.</p><p> </p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 11/09/2018 12:13:43 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4126 label Biography information for Mary Glindon

969151

registered interest
date	06/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many Service Requests for (a) a new child maintenance scheme claim, (b) a change of circumstances, (c) a variation request, (d) chasing arrears, and (e) undertaking enforcement action remain outstanding in the 2012 Child Maintenance Scheme computer system.
tabling member constituency	North Tyneside
tabling member printed	Mary Glindon
uin	171426
answer	answer is ministerial correction date of answer 14/09/2018 answer text <p>As at the end of August 2018 the following CMS case SRs remained outstanding;</p><p> </p><table><tbody><tr><td><p>Applications</p></td><td><p>8,518</p></td></tr><tr><td><p>Change of Circumstances</p></td><td><p>89,518</p></td></tr><tr><td><p>Variations</p></td><td><p>4,469</p></td></tr><tr><td><p>Arrears</p></td><td><p>38,354</p></td></tr><tr><td><p>Enforcement</p></td><td><p>36,975</p></td></tr></tbody></table><p> </p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 14/09/2018 13:49:36 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4126 label Biography information for Mary Glindon

969152

registered interest
date	06/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many hours the Child Maintenance System has been (a) unavailable to staff and (b) working with reduced performance in the last six months.
tabling member constituency	North Tyneside
tabling member printed	Mary Glindon
uin	171427
answer	answer is ministerial correction date of answer 14/09/2018 answer text <p>We record all incidents where the 2012 Child Maintenance Service has not been available for staff. Over the last six months, this has been:</p><p> </p><table><tbody><tr><td><p><strong>Month</strong></p></td><td><p><strong>Minutes lost</strong></p></td><td><p><strong>Hours Lost</strong></p></td><td><p><strong>% Availability</strong></p></td></tr><tr><td><p>March</p></td><td><p>1230</p></td><td><p>20.5</p></td><td><p>97.73%</p></td></tr><tr><td><p>April</p></td><td><p>0</p></td><td><p>0</p></td><td><p>100.00%</p></td></tr><tr><td><p>May</p></td><td><p>103</p></td><td><p>1.72</p></td><td><p>99.70%</p></td></tr><tr><td><p>June</p></td><td><p>30</p></td><td><p>0.5</p></td><td><p>99.93%</p></td></tr><tr><td><p>July</p></td><td><p>30</p></td><td><p>0.5</p></td><td><p>99.91%</p></td></tr><tr><td><p>Aug</p></td><td><p>180</p></td><td><p>3</p></td><td><p>99.62%</p></td></tr></tbody></table><p><strong> </strong></p><p>Although we manage periods of reduced performance as incidents, there is no formal measure for degraded service as these may impact sub-sets of system users differently.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 14/09/2018 11:55:38 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4126 label Biography information for Mary Glindon

969153

registered interest
date	06/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many processing hours for Child Maintenance service requests were lost as a result of (a) technical and (b) IT faults in the last six months.
tabling member constituency	North Tyneside
tabling member printed	Mary Glindon
uin	171428
answer	answer is ministerial correction date of answer 14/09/2018 answer text <p>We record all incidents where the 2012 Child Maintenance System has not been available to staff but we are unable to analyse this data by technical and IT faults. On average over the last six months, the hours lost have been 4.37 hours per month.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 14/09/2018 12:06:12 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4126 label Biography information for Mary Glindon

969154

registered interest
date	06/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether her Department has plans to undertake an assessment of the effectiveness of the Child Maintenance Scheme computer system; and if she will make a statement.
tabling member constituency	North Tyneside
tabling member printed	Mary Glindon
uin	171429
answer	answer is ministerial correction date of answer 14/09/2018 answer text <p>The effectiveness of the Department’s systems including the 2012 Child Maintenance System is continuously reviewed. A service improvement programme was established in April 2018 and has resulted in better performance, more stability, fewer incidents and a reduction in known problems.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 14/09/2018 12:11:38 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4126 label Biography information for Mary Glindon

969155

registered interest
date	06/09/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment she has made of the adequacy of staffing levels working on the Child Maintenance system.
tabling member constituency	North Tyneside
tabling member printed	Mary Glindon
uin	171430
answer	answer is ministerial correction date of answer 10/09/2018 answer text <p>The numbers of people working within the Child Maintenance Service is reviewed regularly to ensure we have sufficient resources to answer customer calls and progress cases. So far in 2018, we have recruited 510 people into the Child Maintenance Service, with these people joining us between February 2018 and August 2018. We will continue to review the volumes of work against our forecasting model to ensure that we adjust staffing levels as required.</p> answering member constituency North Swindon answering member printed Justin Tomlinson question first answered 10/09/2018 15:52:38 answering member 4105 label Biography information for Justin Tomlinson
tabling member	4126 label Biography information for Mary Glindon

921961

registered interest
date	11/06/2018
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Agency Workers
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what estimate she has made of the cost of in-work benefits paid to agency workers employed on Pay Between Assignment contracts, and if she will make a statement.
tabling member constituency	North Tyneside
tabling member printed	Mary Glindon
uin	152169
answer	answer is ministerial correction date of answer 14/06/2018 answer text <p>Information on cost of in-work benefits paid to agency workers employed on Pay Between Assignment contracts is not available as we do not record this level of detail.</p> answering member constituency North West Hampshire answering member printed Kit Malthouse question first answered 14/06/2018 09:26:46 answering member 4495 label Biography information for Kit Malthouse
tabling member	4126 label Biography information for Mary Glindon