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<p /> <p /> <p>The public can report benefit fraud by telephoning the National Benefit
Fraud Hotline which is a confidential free phone service that anyone can use anonymously
to report their suspicions. The service is widely used handling over 350,000 referrals
in 2013/14. Alternatively an allegation can be made using an online facility, by letter,
or by telephoning a Jobcentre Plus office.</p><p> </p><p>We recently ran a communications
campaign pilot to test the effectiveness of communications in reducing fraud and error
and we are looking to expand this activity. Our communication campaign aims to challenge
and change attitudes and behaviours towards benefit fraud. This includes improving
awareness of the need for claimants to report changes in their circumstances and encouraging
the general public to report potential benefit fraud.</p><p> </p><p>We are actively
looking at ways to improve fraud referrals, in particular, focusing on making better
use of digital channels and technology.</p>
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