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78627

registered interest
date	16/07/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Preston
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what information his Department holds on how many claims for benefits made by telephone by people in Preston constituency in 2014 to date were interrupted by the claimant running out of credit.
tabling member constituency	Preston
tabling member printed	Mark Hendrick
uin	206310
answer	answer is ministerial correction date of answer 22/07/2014 answer text <p /> <p /> <p /> <p>The requested information is not available from current Management Information systems as no information relating to the causes of call terminations is gathered. As such, it is not possible to distinguish between reasons for termination or to distinguish between calls terminated by agents or callers.</p><p>The current Department for Work and Pensions (DWP) policy is that all calls should be free to our 0800 numbers to claim:</p><p> </p><ul><li>State Pension;</li><li>Pension Credit;</li><li>Jobseekers’ Allowance;</li><li>Income Support;</li><li>Employment Support Allowance; and,</li><li>Personal Independence Payment.</li></ul><p> </p><p>It is free to call DWP 0800 numbers from all major landline providers.</p><p> </p><p>DWP continues to have agreements with O2, Everything Everywhere (formerly Orange and T-Mobile), Vodafone (including Cable &amp; Wireless), Three (also known as Hutchison 3G), Tesco Mobile and Virgin Mobile ahead of the OFCOM changes due in June 2015. This agreement allows many of our customers to make free mobile phone calls from their participating networks to the Department’s 0800 customer numbers.</p><p> </p><p>DWP is aware of possible concerns about call charges to enquiry and claims lines so agents will routinely offer to call a customer back if concerns are raised over the cost of the call. The Department also provides controlled access to telephones for claimants if required in support of job-searches or benefit enquiries.</p><p> </p><p>During June 2014 the average duration of a call to the Primary Benefit New Claims lines (ESA, IS and JSA) from connection to termination was 14 minutes and 43 seconds.</p><p><strong> </strong></p><p> </p> answering member constituency Thornbury and Yate answering member printed Steve Webb question first answered 22/07/2014 12:18:43 answering member 220 label Biography information for Steve Webb
tabling member	473 label Biography information for Sir Mark Hendrick

64089

registered interest
date	25/06/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Children: Maintenance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many people in Preston are in arrears to the Child Support Agency.
tabling member constituency	Preston
tabling member printed	Mark Hendrick
uin	202490
answer	answer is ministerial correction date of answer 30/06/2014 answer text <p /> <p /> <p>Information on the number of people in Preston in arrears could not be provided without exceeding the disproportionate cost limit. This is because we would need to check individual cases as a parent can have more than one case.<em> </em></p><p> </p><p>As of March 2014, there were 3,190<sup>1</sup> Child Support Agency cases in arrears in the Local Authority of Preston.</p><p> </p><p>Notes:</p><p>1. Figure rounded to the nearest 10.</p><p> </p> answering member constituency Thornbury and Yate answering member printed Steve Webb question first answered 30/06/2014 15:18:00 answering member 220 label Biography information for Steve Webb
tabling member	473 label Biography information for Sir Mark Hendrick

64090

registered interest
date	25/06/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Employment and Support Allowance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how much revenue has been raised by his Department from employment and support allowance claimants telephoning 0843 515 8650 in (a) 2013 and (b) 2014 to date.
tabling member constituency	Preston
tabling member printed	Mark Hendrick
uin	202484
answer	answer is ministerial correction date of answer 02/07/2014 answer text <p /> <p /> <p>DWP does not operate any telephone lines starting 0843, and therefore receives no revenue from 0843 515 8650.</p><p>Similarly, DWP is unable to provide any information on the number of employment and support allowance claimants who call 0843 515 8650.</p> answering member constituency Hemel Hempstead answering member printed Mike Penning question first answered 02/07/2014 11:40:13 answering member 1528 label Biography information for Sir Mike Penning
tabling member	473 label Biography information for Sir Mark Hendrick

64091

registered interest
date	25/06/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Personal Independence Payment: Preston
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many claims for personal independence payments submitted by people in Preston in 2013 have yet to be determined.
tabling member constituency	Preston
tabling member printed	Mark Hendrick
uin	202491
answer	answer is ministerial correction date of answer 02/07/2014 answer text <p /> <p /> <p>Figures on the number of Personal Independence Payment (PIP) claims outstanding are not available.</p><p> </p><p>However a breakdown of the statistics published on 5th June 2014 show that during April to December 2013, 820 PIP new claims were registered and 250 decisions were made for individuals living in Preston Local Authority.*</p><p> </p><p>There are several reasons why a new claim could be registered and awaiting a decision. For example, the claimant is waiting to receive or has not yet returned their PIP 2 How your disability affects you form, the claimant is awaiting their assessment appointment date, the DWP have not yet made a decision on the claim, or the claimant has told DWP that they wish to withdraw their claim.</p><p> </p><p>*Source: PIP Computer System claimant records</p> answering member constituency Hemel Hempstead answering member printed Mike Penning question first answered 02/07/2014 11:58:26 answering member 1528 label Biography information for Sir Mike Penning
tabling member	473 label Biography information for Sir Mark Hendrick

64094

registered interest
date	25/06/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Employment and Support Allowance: Preston
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many claims for employment and support allowance submitted by people in Preston in 2013 have yet to be determined.
tabling member constituency	Preston
tabling member printed	Mark Hendrick
uin	202489
answer	answer is ministerial correction date of answer 02/07/2014 answer text <p /> <p /> <p>We have interpreted the question to be for the number of Employment and Support Allowance (ESA) and Incapacity Benefits Reassessments (IBR), Work Capability Assessments (WCA) which are still to be decided in 2013, for Preston Local Authority and this information is shown in the table below.</p><p> </p><table><tbody><tr><td colspan="2"><p>ESA WCA assessments still in progress in Preston Local Authority January 2013 to September 2013</p></td></tr><tr><td><p> </p></td><td><p> </p></td></tr><tr><td><p>New claims - Initial assessments</p></td><td><p>200</p></td></tr><tr><td><p>New claims - Repeat assessments</p></td><td><p>100</p></td></tr><tr><td><p>Incapacity Benefit re-assessments</p></td><td><p>-</p></td></tr></tbody></table><p> </p><p>Source: Data in the tables above is derived from administrative data held by the DWP and assessment data provided by Atos Healthcare.</p><p> </p><p>Notes:</p><p>1. Figures are rounded to the nearest 100. “-“ denotes nil or fewer than 50.</p> answering member constituency Hemel Hempstead answering member printed Mike Penning question first answered 02/07/2014 16:14:32 answering member 1528 label Biography information for Sir Mike Penning
tabling member	473 label Biography information for Sir Mark Hendrick

64098

registered interest
date	25/06/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Employment and Support Allowance
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many employment and support allowance claimants telephoned 0843 515 8650 in the first quarter of 2014; what the average cost of such calls has been to claimants; and what the average length of each such call has been.
tabling member constituency	Preston
tabling member printed	Mark Hendrick
uin	202503
answer	answer is ministerial correction date of answer 02/07/2014 answer text <p /> <p /> <p>DWP does not operate any telephone lines starting 0843, and therefore receives no revenue from 0843 515 8650.</p><p>Similarly, DWP is unable to provide any information on the number of employment and support allowance claimants who call 0843 515 8650</p> answering member constituency Hemel Hempstead answering member printed Mike Penning question first answered 02/07/2014 11:49:43 answering member 1528 label Biography information for Sir Mike Penning
tabling member	473 label Biography information for Sir Mark Hendrick

62403

registered interest
date	17/06/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Preston
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many claimants in Preston constituency are being sanctioned for (a) jobseeker's allowance and (b) employment and support allowance.
tabling member constituency	Preston
tabling member printed	Mark Hendrick
uin	201101
answer	answer is ministerial correction date of answer 24/06/2014 answer text <p /> <p /> <p>The information requested is published and available at:</p><p><a href="https://stat-xplore.dwp.gov.uk/" target="_blank">https://stat-xplore.dwp.gov.uk/</a></p><p><strong> </strong></p><p><strong> </strong></p><p>New sanctions rules came into force for JSA from 22 October 2012 and ESA from 3 December 2012. The number of JSA sanctions applied for the new regime is the number of low, intermediate, and high level referrals where the decision was found against the claimant. Further information can be found here:</p><p><a href="https://www.gov.uk/government/publications/jobseekers-allowance-overview-of-sanctions-rules" target="_blank">https://www.gov.uk/government/publications/jobseekers-allowance-overview-of-sanctions-rules</a></p> answering member constituency Wirral West answering member printed Esther McVey question first answered 24/06/2014 17:02:32 answering member 4084 label Biography information for Esther McVey
tabling member	473 label Biography information for Sir Mark Hendrick

62404

registered interest
date	17/06/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	National Employment Savings Trust Scheme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many people are enrolled in National Employment Savings Trust (NEST); how many such people enrolled in NEST are making additional payments by direct debit each month; and what the average additional contribution by direct debit each month is.
tabling member constituency	Preston
tabling member printed	Mark Hendrick
uin	201100
answer	answer is ministerial correction date of answer 23/06/2014 answer text <p>The National Employment Savings Trust announced on 1 April 2014 that they have over a million members.</p><p> </p><p>The Department for Work and Pensions does not hold information about the number of scheme members making monthly additional payments by direct debit to NEST nor does it hold information on the average additional contribution by direct debit each month to NEST.</p><p> </p> answering member constituency Thornbury and Yate answering member printed Steve Webb question first answered 23/06/2014 14:47:28 answering member 220 label Biography information for Steve Webb
tabling member	473 label Biography information for Sir Mark Hendrick

62405

registered interest
date	17/06/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Legal Opinion
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how much his Department spent on external legal advice in each of the last three years.
tabling member constituency	Preston
tabling member printed	Mark Hendrick
uin	201098
answer	answer is ministerial correction date of answer 24/06/2014 answer text <p /> <p /> <p>DWP spent the following amounts with Legal Services:</p><p> </p><p>2013/14 - £7,697,576</p><p> </p><p>2012/13 - £10,868,697</p><p> </p><p>2011/12 - £16,109,586</p><p> </p> answering member constituency Hemel Hempstead answering member printed Mike Penning question first answered 24/06/2014 15:29:02 answering member 1528 label Biography information for Sir Mike Penning
tabling member	473 label Biography information for Sir Mark Hendrick

62407

registered interest
date	17/06/2014
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentres: WiFi
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, which jobcentres (a) do and (b) do not have wifi access for jobseekers to use.
tabling member constituency	Preston
tabling member printed	Mark Hendrick
uin	201099
answer	answer is ministerial correction date of answer 23/06/2014 answer text <p>The Digital Jobcentres project will modernise the Jobcentre digital infrastructure by delivering WiFi and Web Access Devices (WADs) across the Jobcentre network. From now until the end of October, we will be installing WiFi and new Web Access Devices (WADs) across the Jobcentre network.</p><p><strong> </strong></p><p>The following 39 Jobcentres already have WiFi available for jobseekers to use:</p><p> </p><table><tbody><tr><td><table><tbody><tr><td><p>London Bridge</p></td><td><p>Caerphilly</p></td></tr><tr><td><p>Ashton under Lyme</p></td><td><p>Sutton</p></td></tr><tr><td><p>Newport</p></td><td><p>Ebbw Vale</p></td></tr><tr><td><p>Hammersmith</p></td><td><p>Altrincham</p></td></tr><tr><td><p>Rusholme</p></td><td><p>Merthyr Tydfil</p></td></tr><tr><td><p>Rugby</p></td><td><p>Hyde</p></td></tr><tr><td><p>Poole</p></td><td><p>Tredegar</p></td></tr><tr><td><p>Inverness</p></td><td><p>Stalybridge</p></td></tr><tr><td><p>Newton Abbott</p></td><td><p>Wolverhampton</p></td></tr><tr><td><p>Wigan</p></td><td><p>Stretford</p></td></tr><tr><td><p>Chester</p></td><td><p>Scarborough</p></td></tr><tr><td><p>Warrington</p></td><td><p>Airdrie</p></td></tr><tr><td><p>Swansea</p></td><td><p>Coventry</p></td></tr><tr><td><p>Oldham</p></td><td><p>Erdington</p></td></tr><tr><td><p>Motherwell</p></td><td><p>Rotherham</p></td></tr><tr><td><p>Harrogate</p></td><td><p>Sheffield, Cavendish Court</p></td></tr><tr><td><p>Abertillery</p></td><td><p>Wakefield</p></td></tr><tr><td><p>Bath</p></td><td><p>Shotton</p></td></tr><tr><td><p>Bargoed</p></td><td><p>Blackwood</p></td></tr><tr><td><p> </p></td><td><p>Derby</p></td></tr></tbody></table></td></tr></tbody></table><p> </p><p> </p><p>By the end of October 2014, the remaining offices in the Jobcentre network will have WiFi installed and available for jobseekers to use.</p><p> </p><p><strong> </strong></p><p> </p> answering member constituency Wirral West answering member printed Esther McVey question first answered 23/06/2014 15:10:10 answering member 4084 label Biography information for Esther McVey
tabling member	473 label Biography information for Sir Mark Hendrick