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<p>Every customer who enters Govan Jobcentre is offered and can receive a personalised
assisted service to use the customer access terminals regardless of the reason why
they have come to the Jobcentre.</p><p> </p><p>Support is given in a number of ways,
dependant on the needs of the customer and tailored to their needs. For example, this
can be one-to-one support from the customer’s named Work Coach or from the Service
Delivery Coach, who will assist them with all forms of job searching, job application
completion and creating and improving their CVs. This can also include 1-2-1 customer
coaching at the Jobcentre’s customer computers. This supports customers gaining basic
digital skills or improving their existing digital capability, enabling them to widen
their job search and tailor their CVs to a wider range of vacancies.</p><p> </p><p>Support
at the customer computers can also be in the form of group sessions, where our Service
Delivery Coaches coach customers to create an e-mail account, set up a Universal Job
match account, produce a quality CV or register with a variety of recruitment websites.
Our Service Delivery Coaches use a “Show and Tell” approach to building the digital
skills customers require, where the customer is coached with the aim of them becoming
confident in their digital skills and self-sufficient in their use of digital to complete
job searches.</p><p> </p><p>Customers with little or no IT skills are encouraged to
attend the Jobcentre on a regular basis to practice and consolidate their learning
using the customer computers. Customers can apply for vacancies with full support
provided by their Jobcentre Work Coaches and Service Delivery Coaches. Customers who
do not have access at home to a computer or other suitable device are also actively
encouraged to attend the Jobcentre daily to carry out their Job search activities.</p>
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