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<p>We want to strengthen the rights of rail passengers to get compensation for poor
service. The Consumer Rights Act will allow rail passengers to challenge compensation
amounts awarded for delays and cancellations where the train operator is at fault.</p><p>
</p><p>Train operators’ existing compensation schemes will continue to provide the
main means of redress for passengers after 1 October 2016, when the Act comes into
force for all transport providers. We will continue to work with train operators to
improve their compensation schemes.</p>
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