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<p>The disability provisions in the Equality Act 2010 require providers of services
and facilities to the public to make ‘reasonable adjustments’ so that disabled people
are not placed at a “substantial disadvantage” compared to non-disabled people.</p><p>
</p><p>This means that people who provide goods, services and facilities to members
of the public are expected to anticipate the requirements of disabled customers and
the adjustments that may have to be made for them. The Equality and Human Rights Commission
have published advice and guidance for <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.equalityhumanrights.com%2Fen%2Fadvice-and-guidance%2Fequality-law-businesses-selling-products-such-shops-and-petrol-stations&data=04%7C01%7CMark.Hopper%40beis.gov.uk%7C15a4f6f86bb040bb820e08d992fb4d94%7Ccbac700502c143ebb497e6492d1b2dd8%7C0%7C0%7C637702430292353582%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bMYeCpiuHKs5D770thcO4pST%2BZy4ioprYDYfCVZAvKs%3D&reserved=0"
target="_blank">businesses selling products, such as shops and petrol stations</a>.</p>
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