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<p>The Department has regular discussions with Royal Mail on a range of issues.</p><p>
</p><p>Ofcom, the independent regulator, monitors Royal Mail’s performance and has
powers to investigate and take enforcement action if Royal Mail fails to achieve its
service delivery targets.</p><p> </p><p>Royal Mail is required by Ofcom to publish
quality of service reports on a quarterly basis and its next report, covering the
period from October to December, is expected to be published later this month.</p>
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