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<p>Where there is a technical issue which prevents caseworkers from taking action
on a case, the department will seek to address these as quickly as possible and resolve
these so the case can be completed within its service standard. Where the technical
issue may cause the case to go out of service standard, caseworking teams will write
to the customer to inform them of the delay and keep them informed of progress.</p><p>
</p><p>The latest published statistics which includes data on performance against
Service Level Agreement for Standard, Priority and Super Priority visas up to the
end of Q3 2023 can be found in this link (Data tab VSI_02):<a href="https://www.gov.uk/government/publications/visas-and-citizenship-data-q3-2023"
target="_blank"> https://www.gov.uk/government/publications/visas-and-citizenship-data-q3-2023.
</a></p><p> </p><p>Q4 2023 stats are due to be published shortly.</p>
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