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<p /> <p /> <p>Capita TI only gets paid for completed bookings, so if it cannot supply
an interpreter, it does not get paid. The Ministry of Justice manages service delivery
and performance through a number of methods and remedies open to it under the contract.
The Ministry is continually working with the supplier to improve performance delivery
standards.</p><p>Service credits can be imposed on Capita in line with the terms of
the contract when performance falls below the contractual level of 98% success rate.
This level was set to drive very high levels of performance.</p><p>The service credit
amounts for Jan 2012 – March 2014 is:</p><p> </p><p>£53,777.00</p><p> </p><p>The new
interpreting contract was introduced to tackle the inefficiencies and inconsistencies
in the previous system — and it has already saved taxpayers £15m in its first year.
We have seen dramatic improvements over the life of the contract so far, with performance
currently at 94% success rate, record numbers of bookings are now being made and fulfilled,
and we continue to drive further improvement in performance.</p>
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