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<p>The Facilities Management Client Unit measure the delivery of key areas of Interserve
performance in line with contracted service standards.</p><p>For reactive cleaning
requests we measure the performance against the initial response time and the rectification
time. The cleaning figures attached represent the number of occasions where Interserve
failed to meet the contracted standard and the representative percentage based on
the total number of tasks reported. The level of cleaning performance is generally
within contracted tolerances and is monitored on a monthly basis as part of contractual
governance procedures. Where failures exceed tolerances, these are assessed and actions
taken with the Service Provider to address them. Where rodents are reported, visits
are made to the rooms to ensure adequate prevention methods are in place and that
no food is left out overnight.</p>
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