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<p>The quality of HMRC's customer service is regularly assessed by various bodies,
including the Treasury Select Committee, National Audit Office, independent Adjudicator's
Office, and Public Accounts Committee. HMRC also has internal customer surveys and
key performance metrics to monitor its customer service objectives as outlined in
the HMRC Charter.</p><p>HMRC Performance is published on a monthly and quarterly basis
on GOV.UK:</p><p><a href="https://www.gov.uk/government/collections/hmrc-monthly-performance-reports"
target="_blank">https://www.gov.uk/government/collections/hmrc-monthly-performance-reports</a></p><p>
</p><p><a href="https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates"
target="_blank">https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates</a></p>
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