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1697671

registered interest
date	20/03/2024
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs: Standards
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government what assessment they have made of the quality of customer services provided by His Majesty's Revenue and Customers to taxpayers; and whether they will undertake a review or ask an independent third party to do so.
tabling member printed	Lord Kempsell
uin	HL3463
answer	answer is ministerial correction date of answer 27/03/2024 answer text <p>The quality of HMRC's customer service is regularly assessed by various bodies, including the Treasury Select Committee, National Audit Office, independent Adjudicator's Office, and Public Accounts Committee. HMRC also has internal customer surveys and key performance metrics to monitor its customer service objectives as outlined in the HMRC Charter.</p><p>HMRC Performance is published on a monthly and quarterly basis on GOV.UK:</p><p><a href="https://www.gov.uk/government/collections/hmrc-monthly-performance-reports" target="_blank">https://www.gov.uk/government/collections/hmrc-monthly-performance-reports</a></p><p> </p><p><a href="https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates" target="_blank">https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates</a></p> answering member printed Baroness Vere of Norbiton question first answered 27/03/2024 15:30:08 answering member 4580 label Biography information for Baroness Vere of Norbiton
tabling member	4988 label Biography information for Lord Kempsell

1543094

registered interest
date	16/11/2022
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Undocumented Migrants: English Channel
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government what assessment they have made of the report by the Public and Commercial Services Union and Care4Calais Safe passage for refugees: humane alternative to the Rwanda policy, published on 16 November; and in particular their proposal for a visa system designed to prevent crossings in small boats across the English channel.
tabling member printed	Lord Hylton
uin	HL3463
answer	answer is ministerial correction date of answer 30/11/2022 answer text <p>The UK has a proud record of providing protection for people who need it, in accordance with our obligations under the Refugee Convention and the European Convention on Human Rights. However, there is no provision within our Immigration Rules for someone to be allowed to travel to the UK to seek asylum or temporary refuge, as proposed in the report by the Public and Commercial Services Union and Care4Calais.</p><p>The UK provides safe and legal routes through the UK Resettlement Scheme (UKRS), Mandate Resettlement Scheme, Community Sponsorship and the Afghan Citizens’ Resettlement Scheme. Following the Ukraine crisis, we also introduced the Ukraine Family Scheme (UFS), and the Homes for Ukraine (HFU) Scheme. We also have additional safe and legal routes for people to come to the UK should they wish to join family members here, work or study. This commitment, alongside a fair and firm asylum system, will ensure we continue to offer safe and legal routes to the UK for those in need of protection. Our focus will remain on helping individuals directly from regions of conflict and instability.</p> answering member printed Lord Murray of Blidworth question first answered 30/11/2022 13:51:37 answering member 4950 label Biography information for Lord Murray of Blidworth
tabling member	2018 label Biography information for Lord Hylton

1363796

registered interest
date	26/10/2021
answering body	Department for Education
answering dept id	60
answering dept short name	Education
answering dept sort name	Education
hansard heading	Environment Protection and Sustainable Development: Curriculum
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what steps they are taking to introduce environmental sustainability across all National Curriculum and A-Level courses.
tabling member printed	Lord Taylor of Warwick
uin	HL3463
answer	answer is ministerial correction date of answer 08/11/2021 answer text <p>The department believes it vital that young people are taught about important matters such as environmental sustainability in school.</p><p>Topics relating to the environment are covered in the National Curriculum in the science and geography curricula and in GCSEs. In both subjects, at key stages 1 and 2, pupils are taught about seasons and habitats, as well as covering climate zones and how environments can change. Secondary geography includes study of the climate, how human and physical processes interact to influence and change landscapes, environments and the climate. In science key stages 3 and 4 and at GCSE, pupils study climate and ecosystems including how human interaction with ecosystems impacts on biodiversity. We have also introduced a new environmental science A level which became available to pupils in 2017. This will enable pupils to study topics that will support their understanding of climate change and how it can be tackled.</p><p>Pupils also cover content on the environment in citizenship education which has been a compulsory subject in maintained schools since 2002. Pupils are taught what improves and harms the environment, and how economic choices affect sustainability. Teachers have the flexibility and freedom to determine how they deliver the content in the way that best meets the needs of their pupils and can choose to cover particular topics in greater depth if they wish.</p><p>On 27 October, there was a Westminster Hall Debate on 'Sustainability and Climate Change (National Curriculum)': <a href="https://hansard.parliament.uk/commons/2021-10-27/debates/F638FCEC-9A64-4B21-BD6A-A34D96D26DC8/SustainabilityAndClimateChange(NationalCurriculum)" target="_blank">https://hansard.parliament.uk/commons/2021-10-27/debates/F638FCEC-9A64-4B21-BD6A-A34D96D26DC8/SustainabilityAndClimateChange(NationalCurriculum)</a>.</p> answering member printed Baroness Barran question first answered 08/11/2021 16:21:51 answering member 4703 label Biography information for Baroness Barran
tabling member	1796 label Biography information for Lord Taylor of Warwick