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1697671

registered interest
date	20/03/2024
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs: Standards
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government what assessment they have made of the quality of customer services provided by His Majesty's Revenue and Customers to taxpayers; and whether they will undertake a review or ask an independent third party to do so.
tabling member printed	Lord Kempsell
uin	HL3463
answer	answer is ministerial correction date of answer 27/03/2024 answer text <p>The quality of HMRC's customer service is regularly assessed by various bodies, including the Treasury Select Committee, National Audit Office, independent Adjudicator's Office, and Public Accounts Committee. HMRC also has internal customer surveys and key performance metrics to monitor its customer service objectives as outlined in the HMRC Charter.</p><p>HMRC Performance is published on a monthly and quarterly basis on GOV.UK:</p><p><a href="https://www.gov.uk/government/collections/hmrc-monthly-performance-reports" target="_blank">https://www.gov.uk/government/collections/hmrc-monthly-performance-reports</a></p><p> </p><p><a href="https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates" target="_blank">https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates</a></p> answering member printed Baroness Vere of Norbiton question first answered 27/03/2024 15:30:08 answering member 4580 label Biography information for Baroness Vere of Norbiton
tabling member	4988 label Biography information for Lord Kempsell

1543094

registered interest
date	16/11/2022
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Undocumented Migrants: English Channel
house id	2
legislature	25277 pref label House of Lords
question text	To ask His Majesty's Government what assessment they have made of the report by the Public and Commercial Services Union and Care4Calais Safe passage for refugees: humane alternative to the Rwanda policy, published on 16 November; and in particular their proposal for a visa system designed to prevent crossings in small boats across the English channel.
tabling member printed	Lord Hylton
uin	HL3463
answer	answer is ministerial correction date of answer 30/11/2022 answer text <p>The UK has a proud record of providing protection for people who need it, in accordance with our obligations under the Refugee Convention and the European Convention on Human Rights. However, there is no provision within our Immigration Rules for someone to be allowed to travel to the UK to seek asylum or temporary refuge, as proposed in the report by the Public and Commercial Services Union and Care4Calais.</p><p>The UK provides safe and legal routes through the UK Resettlement Scheme (UKRS), Mandate Resettlement Scheme, Community Sponsorship and the Afghan Citizens’ Resettlement Scheme. Following the Ukraine crisis, we also introduced the Ukraine Family Scheme (UFS), and the Homes for Ukraine (HFU) Scheme. We also have additional safe and legal routes for people to come to the UK should they wish to join family members here, work or study. This commitment, alongside a fair and firm asylum system, will ensure we continue to offer safe and legal routes to the UK for those in need of protection. Our focus will remain on helping individuals directly from regions of conflict and instability.</p> answering member printed Lord Murray of Blidworth question first answered 30/11/2022 13:51:37 answering member 4950 label Biography information for Lord Murray of Blidworth
tabling member	2018 label Biography information for Lord Hylton

1363796

registered interest
date	26/10/2021
answering body	Department for Education
answering dept id	60
answering dept short name	Education
answering dept sort name	Education
hansard heading	Environment Protection and Sustainable Development: Curriculum
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what steps they are taking to introduce environmental sustainability across all National Curriculum and A-Level courses.
tabling member printed	Lord Taylor of Warwick
uin	HL3463
answer	answer is ministerial correction date of answer 08/11/2021 answer text <p>The department believes it vital that young people are taught about important matters such as environmental sustainability in school.</p><p>Topics relating to the environment are covered in the National Curriculum in the science and geography curricula and in GCSEs. In both subjects, at key stages 1 and 2, pupils are taught about seasons and habitats, as well as covering climate zones and how environments can change. Secondary geography includes study of the climate, how human and physical processes interact to influence and change landscapes, environments and the climate. In science key stages 3 and 4 and at GCSE, pupils study climate and ecosystems including how human interaction with ecosystems impacts on biodiversity. We have also introduced a new environmental science A level which became available to pupils in 2017. This will enable pupils to study topics that will support their understanding of climate change and how it can be tackled.</p><p>Pupils also cover content on the environment in citizenship education which has been a compulsory subject in maintained schools since 2002. Pupils are taught what improves and harms the environment, and how economic choices affect sustainability. Teachers have the flexibility and freedom to determine how they deliver the content in the way that best meets the needs of their pupils and can choose to cover particular topics in greater depth if they wish.</p><p>On 27 October, there was a Westminster Hall Debate on 'Sustainability and Climate Change (National Curriculum)': <a href="https://hansard.parliament.uk/commons/2021-10-27/debates/F638FCEC-9A64-4B21-BD6A-A34D96D26DC8/SustainabilityAndClimateChange(NationalCurriculum)" target="_blank">https://hansard.parliament.uk/commons/2021-10-27/debates/F638FCEC-9A64-4B21-BD6A-A34D96D26DC8/SustainabilityAndClimateChange(NationalCurriculum)</a>.</p> answering member printed Baroness Barran question first answered 08/11/2021 16:21:51 answering member 4703 label Biography information for Baroness Barran
tabling member	1796 label Biography information for Lord Taylor of Warwick

1191283

registered interest
date	28/04/2020
answering body	Foreign and Commonwealth Office
answering dept id	16
answering dept short name	Foreign and Commonwealth Office
answering dept sort name	Foreign and Commonwealth Office
hansard heading	Israeli Settlements
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what representations they have made to the government of Israel about its recent proposed annexation of territory in the West Bank.
tabling member printed	Lord Campbell of Pittenweem
uin	HL3463
answer	answer is ministerial correction date of answer 13/05/2020 answer text <p>We made clear our deep concerns about reports that the new Israeli Government coalition has reached an agreement which may pave the way for annexation of parts of the West Bank at the UN Security Council remote meeting on the Middle East Peace Process on 23 April. The UK position is clear: any unilateral moves towards annexation of parts of the West Bank by Israel would be damaging to efforts to restart peace negotiations and contrary to international law. The Prime Minister reiterated our opposition to the unilateral annexation of territory during a call with Israeli Prime Minister, Benjamin Netanyahu, on 6 February.</p> answering member printed Lord Ahmad of Wimbledon question first answered 13/05/2020 13:58:37 answering member 4210 label Biography information for Lord Ahmad of Wimbledon
tabling member	627 label Biography information for Lord Campbell of Pittenweem

792939

registered interest
date	21/11/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Disability
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what steps are being taken to ensure that people with (1) learning disabilities, (2) autism, and (3) other forms of disability, can easily access the online application process for Universal Credit.
tabling member printed	Lord Touhig
uin	HL3463
answer	answer is ministerial correction date of answer 29/11/2017 answer text <p>The Universal Credit full service is designed around user needs to be as accessible as possible. Those claimants who lack capability to make their claim via the on-line self-service, or are not able to travel, can call the Universal Credit Service Centre on 0345 600 0723. The UC Service Centre will establish the best means of support available, which could be signposting to Universal Support delivered locally, the local Jobcentre or telephony support. In exceptional circumstances, a home visit can be arranged to support a claimant in making their initial claim and completing any other administrative tasks required to ensure the claimant receives the correct payment.</p><p> </p><p>Should a claimant present at the local Jobcentre, there are staff available to support them to make their UC claim on-line and navigate their on-line account. They aim to provide this there and then. If a disabled claimant or claimant with complex needs does not have all of the information available to complete the on-line claim, or if all the staff are helping other claimants, they will be given a date and time to return.</p><p> </p><p>If a disabled or claimant with complex needs or their advocate phone the Jobcentre, they will provide an appointment with either the Local Authority or the Jobcentre to receive support.</p><p> </p><p>In addition, when a claimant is incapable of managing their own affairs the Secretary of State may appoint a person to act on the claimant’s behalf in all dealings with the Department.</p><p> </p> answering member printed Baroness Buscombe question first answered 29/11/2017 12:32:08 answering member 3349 label Biography information for Baroness Buscombe
tabling member	542 label Biography information for Lord Touhig

642861

registered interest
date	23/11/2016
answering body	Cabinet Office
answering dept id	53
answering dept short name	Cabinet Office
answering dept sort name	Cabinet Office
hansard heading	Demonstrations: Hounslow
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what steps they will take to ensure that the decision of the Crown Prosecution Service not to prosecute in relation to a demonstration outside the home of the Leader of the London Borough of Hounslow does not adversely impact on the willingness of members of the public to stand for elected office, both locally and nationally.
tabling member printed	Lord Porter of Spalding
uin	HL3463
answer	answer is ministerial correction date of answer 06/12/2016 answer text <p>No elected representative should have their security threatened. Councillors are volunteers and community champions. It is for political parties to encourage individuals to stand as their candidates for elected office, both locally and nationally.</p> answering member printed Baroness Chisholm of Owlpen question first answered 06/12/2016 14:24:59 answering member 4330 label Biography information for Baroness Chisholm of Owlpen
tabling member	4555 label Biography information for Lord Porter of Spalding

426976

registered interest
date	09/11/2015
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Syria: Military Intervention
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what domestic legislation they consider to be relevant to the lethal operation of Reaper drones in Syria from RAF Waddington.
tabling member printed	Baroness Stern
uin	HL3463
answer	answer is ministerial correction date of answer 18/11/2015 answer text <br /><p>The UK conducts all its military operations in accordance with international law (including International Humanitarian Law) and members of HM Armed Forces are subject to the criminal law of England and Wales at all times.</p><br /><p><br></p> answering member printed Earl Howe question first answered 18/11/2015 17:27:43 answering member 2000 label Biography information for Earl Howe
tabling member	2475 label Biography information for Baroness Stern