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417033

registered interest
date	07/09/2015
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Social Security Benefits: Disqualification
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government whether they have any plans to introduce a warning system to provide benefit claimants with an opportunity to explain any non-compliance before sanctions are imposed.
tabling member printed	Lord Hylton
uin	HL1953
answer	answer is ministerial correction date of answer 17/09/2015 answer text <p /> <p>This is already an established part of the process. All claimants are informed of the responsibilities they must fulfil in order to receive benefit, and the consequences of failing to comply. This is done in discussions with work coaches and through the Claimant Commitment.</p><p> </p><p>Where it appears a claimant has failed to comply with a particular requirement and the case is being referred to a decision maker, the claimant is asked to provide information they wish to be taken into account, including their reasons for non-compliance, before the imposition of a sanction.</p><p><strong> </strong></p><p>Anyone who disagrees with a sanction has the right to appeal.</p> answering member printed Lord Freud question first answered 17/09/2015 14:36:08 answering member 3893 label Biography information for Lord Freud
tabling member	2018 label Biography information for Lord Hylton

417035

registered interest
date	07/09/2015
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Jobcentre Plus: Training
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty’s Government what guidance they issue to Jobcentre Plus branches about treating claimants as innocent and deserving unless clearly shown not to be so; and whether they have any plans to amend any such guidance.
tabling member printed	Lord Hylton
uin	HL1955
answer	answer is ministerial correction date of answer 17/09/2015 answer text <p /> <p>Legislation sets clear entitlement provisions which are used to ensure that benefit is paid correctly to those who claim it. We emphasise in our learning and development packages and the DWP customer charter, that all claimants are treated fairly and with respect. These standards are outlined and published in the DWP Customer Charter on GOV.UK.</p> answering member printed Lord Freud question first answered 17/09/2015 11:21:34 answering member 3893 label Biography information for Lord Freud
tabling member	2018 label Biography information for Lord Hylton