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1171533

registered interest
date	16/01/2020
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	Community Nurses
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what plans they have to encourage the introduction of the Buurtzorg nursing model within the NHS.
tabling member printed	Lord Hunt of Kings Heath
uin	HL504
answer	answer is ministerial correction date of answer 29/01/2020 answer text <p>NHS England and NHS Improvement are committed to learning from a wide range of models of care from across the world to help improve patient care.</p><p>NHS England and NHS Improvement officials met once with representatives of Buurtzorg UK in 2019 and have previously visited the Netherlands to gain first-hand experience of this model of care. Whilst there are no current plans to encourage the introduction of the model in its pure form to the National Health Service, underpinning elements of the model for example, supported self-management and person-centred care, are strongly encouraged.</p><p>Given the Buurtzorg model continues to be trialled in a few areas in England, no national assessments have been undertaken.</p> answering member printed Baroness Blackwood of North Oxford grouped question UIN HL505 HL506 question first answered 29/01/2020 16:25:14 answering member 4019 label Biography information for Baroness Blackwood of North Oxford
tabling member	2024 label Biography information for Lord Hunt of Kings Heath

1171534

registered interest
date	16/01/2020
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	Community Nurses
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what plans, if any, they have to meet with Buurtzorg Britain and Ireland to discuss the introduction within the NHS of the Buurtzorg nursing model.
tabling member printed	Lord Hunt of Kings Heath
uin	HL505
answer	answer is ministerial correction date of answer 29/01/2020 answer text <p>NHS England and NHS Improvement are committed to learning from a wide range of models of care from across the world to help improve patient care.</p><p>NHS England and NHS Improvement officials met once with representatives of Buurtzorg UK in 2019 and have previously visited the Netherlands to gain first-hand experience of this model of care. Whilst there are no current plans to encourage the introduction of the model in its pure form to the National Health Service, underpinning elements of the model for example, supported self-management and person-centred care, are strongly encouraged.</p><p>Given the Buurtzorg model continues to be trialled in a few areas in England, no national assessments have been undertaken.</p> answering member printed Baroness Blackwood of North Oxford grouped question UIN HL504 HL506 question first answered 29/01/2020 16:25:14 answering member 4019 label Biography information for Baroness Blackwood of North Oxford
tabling member	2024 label Biography information for Lord Hunt of Kings Heath

1171535

registered interest
date	16/01/2020
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	Community Nurses
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what assessment they have made of the test and learn initiatives piloted across the UK using the Buurtzorg nursing model.
tabling member printed	Lord Hunt of Kings Heath
uin	HL506
answer	answer is ministerial correction date of answer 29/01/2020 answer text <p>NHS England and NHS Improvement are committed to learning from a wide range of models of care from across the world to help improve patient care.</p><p>NHS England and NHS Improvement officials met once with representatives of Buurtzorg UK in 2019 and have previously visited the Netherlands to gain first-hand experience of this model of care. Whilst there are no current plans to encourage the introduction of the model in its pure form to the National Health Service, underpinning elements of the model for example, supported self-management and person-centred care, are strongly encouraged.</p><p>Given the Buurtzorg model continues to be trialled in a few areas in England, no national assessments have been undertaken.</p> answering member printed Baroness Blackwood of North Oxford grouped question UIN HL504 HL505 question first answered 29/01/2020 16:25:14 answering member 4019 label Biography information for Baroness Blackwood of North Oxford
tabling member	2024 label Biography information for Lord Hunt of Kings Heath

1171536

registered interest
date	16/01/2020
answering body	Department of Health and Social Care
answering dept id	17
answering dept short name	Health and Social Care
answering dept sort name	Health and Social Care
hansard heading	Social Work: Bureaucracy
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what assessment they have made of the impact of bureaucratic processes in social work, in particular (1) management chains, (2) paper work, and (3) culture; and what steps they intend to take in response.
tabling member printed	Lord Hunt of Kings Heath
uin	HL507
answer	answer is ministerial correction date of answer 28/01/2020 answer text <p>We have made no such assessment.</p> answering member printed Baroness Blackwood of North Oxford question first answered 28/01/2020 12:40:34 answering member 4019 label Biography information for Baroness Blackwood of North Oxford
tabling member	2024 label Biography information for Lord Hunt of Kings Heath

1170166

registered interest
date	13/01/2020
answering body	Ministry of Housing, Communities and Local Government
answering dept id	7
answering dept short name	Housing, Communities and Local Government
answering dept sort name	Housing, Communities and Local Government
hansard heading	Leasehold: Older People
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what assessment they have made of the finding by The Times, published on 23 November 2019, of the loss in value of new build retirement homes as a result of ground rent and service charges levied by management companies.
tabling member printed	Lord Hunt of Kings Heath
uin	HL313
answer	answer is ministerial correction date of answer 27/01/2020 answer text <p>Unfair leasehold practices have no place in a modern housing market. The Government is taking forward a comprehensive programme to reform leasehold. This includes reducing ground rents on future leases to a zero and banning new leasehold houses.</p><p>The Government’s response to the technical consultation <em>Implementing reforms to the leasehold system in England</em>, published on 27 June 2019, set out that in future, purchasers of retirement homes must be offered the choice between paying ground rents on their new home or purchasing the property with zero ground rents (but with a higher sales price). In addition, ground rents cannot be used where event (exit) fees apply.</p><p>The law is clear that service charges must be reasonable and, where costs relate to work or services, the work or services must be of a reasonable standard. Leaseholders may make an application to the First-tier Tribunal to make a determination on the reasonableness of their service charges.</p><p>In October 2018 my Department established an independent Regulation of Property Agents working group, chaired by Lord Best, to raise standards across the property sector, which also considered how fees such as service charges should be presented to consumers, and whether they should be capped or banned. The working group reported in July 2019 and we are considering their recommendations.</p> answering member printed Viscount Younger of Leckie question first answered 27/01/2020 17:55:19 answering member 4169 label Biography information for Viscount Younger of Leckie
tabling member	2024 label Biography information for Lord Hunt of Kings Heath

1170167

registered interest
date	13/01/2020
answering body	Ministry of Housing, Communities and Local Government
answering dept id	7
answering dept short name	Housing, Communities and Local Government
answering dept sort name	Housing, Communities and Local Government
hansard heading	Leasehold: Older People
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government, further to the findings, published by The Times on 23 November 2019, of the loss in value of new build retirement homes, whether they intend to hold discussions with the Solicitors Regulation Authority about housebuilders suggesting to prospective buyers that they use solicitors proposed by the house builder.
tabling member printed	Lord Hunt of Kings Heath
uin	HL314
answer	answer is ministerial correction date of answer 27/01/2020 answer text <p>Home buyers are under no obligation to use the solicitor recommended by their developer and the Government makes this point clearly in its How to Buy a Home guide (attached). <a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/829864/6.5492_-_MHCLG_-_How_to_Buy_Guide_WEB.PDF" target="_blank">https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/829864/6.5492_-_MHCLG_-_How_to_Buy_Guide_WEB.PDF</a></p><p>There can be beneficial reasons for a property buyer to use a solicitor proposed by the house builder, such as greater familiarity with the processes of the house builder leading to fewer delays in the conveyancing process. The Solicitors Regulation Authority, however, is clear in setting standards of conduct and behaviour and provides a framework for ethical and competent practice.</p><p>If a homebuyer has a complaint against a conveyancer or solicitor, an estate agent, property developer, landlord or freeholder or management agent, they do have a right of redress. Trading Standards have published guidance for leaseholders seeking redress, which is available (attached) here: <a href="https://en.powys.gov.uk/article/7263/Guidance-for-consumers-seeking-redress-for-leasehold-matters" target="_blank">https://en.powys.gov.uk/article/7263/Guidance-for-consumers-seeking-redress-for-leasehold-matters</a>.</p> answering member printed Viscount Younger of Leckie attachment 1 file name 200121 How to Buy Home guide HL314.PDF title Home Guide 2 file name 200121 Leasehold a guide to redress HL314.pdf title Leasehold redress grouped question UIN HL315 question first answered 27/01/2020 17:54:09 answering member 4169 label Biography information for Viscount Younger of Leckie
tabling member	2024 label Biography information for Lord Hunt of Kings Heath

1170168

registered interest
date	13/01/2020
answering body	Ministry of Housing, Communities and Local Government
answering dept id	7
answering dept short name	Housing, Communities and Local Government
answering dept sort name	Housing, Communities and Local Government
hansard heading	Leasehold: Older People
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government, further to the investigation by The Times of the loss in value of new build retirement homes as a result of ground rent and service charges levied by management companies where house builders suggest to prospective buyers that they use solicitors proposed by the house builder, published on 23 November 2019, what plans they have to ensure that independent advice is made available to such buyers.
tabling member printed	Lord Hunt of Kings Heath
uin	HL315
answer	answer is ministerial correction date of answer 27/01/2020 answer text <p>Home buyers are under no obligation to use the solicitor recommended by their developer and the Government makes this point clearly in its How to Buy a Home guide (attached). <a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/829864/6.5492_-_MHCLG_-_How_to_Buy_Guide_WEB.PDF" target="_blank">https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/829864/6.5492_-_MHCLG_-_How_to_Buy_Guide_WEB.PDF</a></p><p>There can be beneficial reasons for a property buyer to use a solicitor proposed by the house builder, such as greater familiarity with the processes of the house builder leading to fewer delays in the conveyancing process. The Solicitors Regulation Authority, however, is clear in setting standards of conduct and behaviour and provides a framework for ethical and competent practice.</p><p>If a homebuyer has a complaint against a conveyancer or solicitor, an estate agent, property developer, landlord or freeholder or management agent, they do have a right of redress. Trading Standards have published guidance for leaseholders seeking redress, which is available (attached) here: <a href="https://en.powys.gov.uk/article/7263/Guidance-for-consumers-seeking-redress-for-leasehold-matters" target="_blank">https://en.powys.gov.uk/article/7263/Guidance-for-consumers-seeking-redress-for-leasehold-matters</a>.</p> answering member printed Viscount Younger of Leckie attachment 1 file name 200121 How to Buy Home guide HL314.PDF title Home Guide 2 file name 200121 Leasehold a guide to redress HL314.pdf title Leasehold redress grouped question UIN HL314 question first answered 27/01/2020 17:54:09 answering member 4169 label Biography information for Viscount Younger of Leckie
tabling member	2024 label Biography information for Lord Hunt of Kings Heath

1170169

registered interest
date	13/01/2020
answering body	Ministry of Housing, Communities and Local Government
answering dept id	7
answering dept short name	Housing, Communities and Local Government
answering dept sort name	Housing, Communities and Local Government
hansard heading	Leasehold: Older People
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what plans they have to ensure that new proposals to reform leasehold law should include new retirement homes.
tabling member printed	Lord Hunt of Kings Heath
uin	HL316
answer	answer is ministerial correction date of answer 27/01/2020 answer text <p>In developing and taking forward leasehold reforms, the Government is taking into consideration all relevant sectors of the UK housing market, including new retirement homes.</p> answering member printed Viscount Younger of Leckie question first answered 27/01/2020 17:55:33 answering member 4169 label Biography information for Viscount Younger of Leckie
tabling member	2024 label Biography information for Lord Hunt of Kings Heath

1170170

registered interest
date	13/01/2020
answering body	Department for Education
answering dept id	60
answering dept short name	Education
answering dept sort name	Education
hansard heading	Children: Social Services
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what assessment they have made of the report by Frontline and the Centre for Public Impact A Blueprint for Children's Social Care, published on 20 November 2019, outlining a new model for children’s social care that allows social workers to spend more time with families and that aims to improve standards through increased supervision and transparency.
tabling member printed	Lord Hunt of Kings Heath
uin	HL317
answer	answer is ministerial correction date of answer 27/01/2020 answer text <p>Securing further improvement in the quality of the children’s social care system is a priority. We welcome the contribution both of these reports make to these efforts. Whilst local authorities are responsible for the deployment of child and family social workers, the government is continuing to invest in practice improvement. This includes our £84 million investment in the Strengthening Families, Protecting Children programme; and securing better research and evidence about practice and the social work workforce such as through the What Works for Children’s Social Care. Our large-scale longitudinal study of child and family social workers will provide significant insights into the experience of child and family social workers and will help both the government and employers identify priorities for action.</p> answering member printed Lord Agnew of Oulton grouped question UIN HL318 question first answered 27/01/2020 17:48:19 answering member 4689 label Biography information for Lord Agnew of Oulton
tabling member	2024 label Biography information for Lord Hunt of Kings Heath

1170171

registered interest
date	13/01/2020
answering body	Department for Education
answering dept id	60
answering dept short name	Education
answering dept sort name	Education
hansard heading	Children: Social Services
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what assessment they have made of the survey by the British Association for Social Workers, launched in May 2018, which found that social workers spend 20 per cent of their time in direct contact with families, with one out of three social workers not working directly with children.
tabling member printed	Lord Hunt of Kings Heath
uin	HL318
answer	answer is ministerial correction date of answer 27/01/2020 answer text <p>Securing further improvement in the quality of the children’s social care system is a priority. We welcome the contribution both of these reports make to these efforts. Whilst local authorities are responsible for the deployment of child and family social workers, the government is continuing to invest in practice improvement. This includes our £84 million investment in the Strengthening Families, Protecting Children programme; and securing better research and evidence about practice and the social work workforce such as through the What Works for Children’s Social Care. Our large-scale longitudinal study of child and family social workers will provide significant insights into the experience of child and family social workers and will help both the government and employers identify priorities for action.</p> answering member printed Lord Agnew of Oulton grouped question UIN HL317 question first answered 27/01/2020 17:48:19 answering member 4689 label Biography information for Lord Agnew of Oulton
tabling member	2024 label Biography information for Lord Hunt of Kings Heath