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<p>It is the responsibility of industry to manage demand, recruit and roster staff.
The Aviation Minister and DfT officials continue to engage with the sector, including
Heathrow to gain assurances on their operational planning and performance.</p><p>For
Heathrow, this includes their planning for industrial action that coincides with the
Easter period. At peak periods, passengers should be prepared that airports will be
busier and should follow all advice from their airline and the airport. The Aviation
Passenger Charter, published last year, makes clear the rights of passengers and the
responsibilities of the sector.</p><p>On 27 March the CEO of the CAA Richard Moriarty
and Director General for Aviation, Maritime and Security, Rannia Leontaridi jointly
wrote to CEOs across the aviation sector to set out expectations ahead of the Summer
2023 season.</p><p>Under the CAA’s economic regulation of Heathrow, the airport is
required to measure its security queues against targets of 95% of queues below 5 minutes
and 99% below 10 minutes. The performance can be tracked via Heathrow’s website.</p>
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