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1187208

registered interest
date	23/03/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what recent assessment she has made of trends in the level of time taken to speak to a call handler on the universal credit helpline.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	33414
answer	answer is ministerial correction date of answer 21/04/2020 answer text <p>Since mid-March we have seen a huge volume of calls to the Universal Credit helpline, with over 2 million calls on a single day at one point. We are aware that this demand has meant that some claimants were not able to get through.</p><p> </p><p>People making new claims for Universal Credit no longer need to call the Department as part of the process. Once they have completed their online application we will call them if we need to check any of the information they have given us. We have also introduced new processes to ease pressure on waiting times for identity verification over the phone and other processes.</p><p> </p><p>The Department’s priority is to continue to ensure those who are entitled to benefit receive the support they need at a time when new claims for Universal Credit are at an unprecedented level.</p><p> </p><p>Since 16 March 2020, we have received more than 1.5 million new claims for Universal Credit. 10,000 members of staff from other parts of DWP are being redeployed to support work on new claims and we are urgently recruiting additional people to assist with the processing of claims.</p> answering member constituency Colchester answering member printed Will Quince grouped question UIN 33415 33416 question first answered 21/04/2020 16:54:49 answering member 4423 label Biography information for Will Quince
tabling member	410 label Biography information for Jon Trickett

1187209

registered interest
date	23/03/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Coronavirus
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what steps she has taken to manage an increase in claims for universal credit as a result of the covid-19 outbreak.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	33415
answer	answer is ministerial correction date of answer 21/04/2020 answer text <p>Since mid-March we have seen a huge volume of calls to the Universal Credit helpline, with over 2 million calls on a single day at one point. We are aware that this demand has meant that some claimants were not able to get through.</p><p> </p><p>People making new claims for Universal Credit no longer need to call the Department as part of the process. Once they have completed their online application we will call them if we need to check any of the information they have given us. We have also introduced new processes to ease pressure on waiting times for identity verification over the phone and other processes.</p><p> </p><p>The Department’s priority is to continue to ensure those who are entitled to benefit receive the support they need at a time when new claims for Universal Credit are at an unprecedented level.</p><p> </p><p>Since 16 March 2020, we have received more than 1.5 million new claims for Universal Credit. 10,000 members of staff from other parts of DWP are being redeployed to support work on new claims and we are urgently recruiting additional people to assist with the processing of claims.</p> answering member constituency Colchester answering member printed Will Quince grouped question UIN 33414 33416 question first answered 21/04/2020 16:54:49 answering member 4423 label Biography information for Will Quince
tabling member	410 label Biography information for Jon Trickett

1187210

registered interest
date	23/03/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit: Coronavirus
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether the increase in universal credit claims as a result of the covid-19 outbreak has affected claim processing times.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	33416
answer	answer is ministerial correction date of answer 21/04/2020 answer text <p>Since mid-March we have seen a huge volume of calls to the Universal Credit helpline, with over 2 million calls on a single day at one point. We are aware that this demand has meant that some claimants were not able to get through.</p><p> </p><p>People making new claims for Universal Credit no longer need to call the Department as part of the process. Once they have completed their online application we will call them if we need to check any of the information they have given us. We have also introduced new processes to ease pressure on waiting times for identity verification over the phone and other processes.</p><p> </p><p>The Department’s priority is to continue to ensure those who are entitled to benefit receive the support they need at a time when new claims for Universal Credit are at an unprecedented level.</p><p> </p><p>Since 16 March 2020, we have received more than 1.5 million new claims for Universal Credit. 10,000 members of staff from other parts of DWP are being redeployed to support work on new claims and we are urgently recruiting additional people to assist with the processing of claims.</p> answering member constituency Colchester answering member printed Will Quince grouped question UIN 33414 33415 question first answered 21/04/2020 16:54:49 answering member 4423 label Biography information for Will Quince
tabling member	410 label Biography information for Jon Trickett

1187211

registered interest
date	23/03/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how long after first applying can claimants for universal credit receive their first advance.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	33417
answer	answer is ministerial correction date of answer 21/04/2020 answer text <p>Universal Credit new claim advance payments have long been an integral part of the UC system, allowing claimants to access up to 100% of their total expected monthly award at the start of their claim, which can be paid back over a period of up to 12 months, which will be extended to 24 months from October 2021.</p><p> </p><p>Applications are accepted by phone or online and payments can be issued on the same day.</p> answering member constituency Colchester answering member printed Will Quince question first answered 21/04/2020 16:41:21 answering member 4423 label Biography information for Will Quince
tabling member	410 label Biography information for Jon Trickett

1187216

registered interest
date	23/03/2020
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Self-employed: Coronavirus
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what support the Government is providing to self-employed people who have to self-isolate as a result of covid-19 symptoms.
tabling member constituency	Hemsworth
tabling member printed	Jon Trickett
uin	33418
answer	answer is ministerial correction date of answer 22/04/2020 answer text <p>The Chancellor has announced a Self-Employed Income Support Scheme that will help millions of people across the UK, with those eligible receiving a cash grant worth 80% of their average monthly trading profit over the last three years. This covers 95% of people who receive the majority of their income from self-employment.</p><p> </p><p>The government has also announced a package of temporary welfare measures to support those on low incomes through the outbreak, including relaxing the Minimum Income Floor for all self-employed claimants affected by the economic impact of COVID-19. Taken together, these measures provide over £6.5bn of additional support through the welfare system.</p> answering member constituency Mid Sussex answering member printed Mims Davies question first answered 22/04/2020 15:49:50 answering member 4513 label Biography information for Mims Davies
tabling member	410 label Biography information for Jon Trickett