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<p>Individual government departments have long established complaints procedures.
That approach has not changed under Labour governments 1997-2010 or successive governments.
The DWP has a two tier complaints process which considers formal complaints about
our service<strong>. </strong>Once a complainant has exhausted the DWP complaint process
they are signposted to the Independent Case Examiner’s Office if they are dissatisfied
with the final response to their complaint. The Independent Case Examiner is independent.</p><p>The
table below provides information on the method by which complaints submitted to the
Independent Case Examiner’s (ICE) Office, concerning changes to women’s State Pension
age, were closed.</p>
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