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<p>Ofcom and the Phone-paid Services Authority (PSA) are responsible for the regulation
of directory enquiry services delivered over the 118 number range (118 services).
118 services have to comply with the PSA’s Code of Practice which is approved by Ofcom
and regulates the promotion and operation of Premium Rate Services (PRS) including
118 services. The Code of Practice includes a requirement that consumers of PRS should
be fully and clearly informed of all information likely to influence their decision
to purchase including cost, before any purchase is made. Companies that breach the
Code of Practice can be sanctioned, including in serious cases through fines of up
to £250,000 per breach of the Code. Ofcom is responsible for the allocation of 118
numbers and for regulating the tariffs that providers of 118 services may charge.</p><p>
</p><p>Following concerns about the rising cost of 118 services, Ofcom launched a
review of the cost of calling directory enquiry services in May 2017. Ofcom expects
to publish a consultation about the findings of their review and any proposed remedies
in spring 2018. In parallel, PSA intends to consult on potential additional consumer
protection measures that could be taken under its Code of Practice.</p>
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