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1581219

registered interest
date	26/01/2023
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Broadband: Prices
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Digital, Culture, Media and Sport, whether she has had recent discussions with Ofcom on the ability of customers to cancel fixed term broadband contracts without penalty when suppliers increase prices during the contract period.
tabling member constituency	Belfast South
tabling member printed	Claire Hanna
uin	133791
answer	answer is ministerial correction date of answer 01/02/2023 answer text <p>My Department engages regularly with Ofcom on a range of telecoms consumer matters. Ofcom has a statutory duty to monitor ongoing household affordability in the sector, and its General Conditions require telecoms companies to provide clear information about their contracts.</p><p>In June 2022, at a roundtable attended by Ofcom, leaders from broadband and mobile operators agreed a set of industry <a href="https://www.gov.uk/government/news/telecoms-industry-agrees-to-new-cost-of-living-plan-following-government-summit-led-by-digital-secretary-nadine-dorries" target="_blank">commitments </a>to support people through the global rise in the cost of living. These include manageable payment plans and allowing households, who may be mid-contract but struggling with their bills, to switch to cheaper packages without penalty.</p><p>In November, DCMS convened a further ministerial roundtable with the industry, Ofcom, and consumer charities, to discuss further steps to support customers who may be struggling with their monthly bills.</p> answering member constituency Hornchurch and Upminster answering member printed Julia Lopez question first answered 01/02/2023 10:20:29 answering member 4647 label Biography information for Julia Lopez
tabling member	4827 label Biography information for Claire Hanna

1581220

registered interest
date	26/01/2023
answering body	Department for Digital, Culture, Media and Sport
answering dept id	10
answering dept short name	Digital, Culture, Media and Sport
answering dept sort name	Digital, Culture, Media and Sport
hansard heading	Broadband: Social Tariffs
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Digital, Culture, Media and Sport, what data her Department holds on the number of broadband customers in (a) Northern Ireland, (b) England, (c) Scotland and (d) Wales who were on social tariffs for the period in which the latest figures are available and how this compares with other regions in the UK.
tabling member constituency	Belfast South
tabling member printed	Claire Hanna
uin	133792
answer	answer is ministerial correction date of answer 01/02/2023 answer text <p>My Department does not hold data relating to the number of broadband customers on social tariffs broken down across the nations of the UK. Ofcom has a statutory duty to monitor and report on customer affordability in the telecommunications sector across the UK. Social tariffs are available across 99% of the UK from a range of broadband, mobile and landline providers. Ofcom’s latest <a href="https://www.ofcom.org.uk/__data/assets/pdf_file/0019/244513/2022-september-affordability-of-communications-services.pdf" target="_blank">Affordability Report</a> showed that 136,000 households across the UK were taking up a social tariff. We encourage anyone who is struggling to pay to contact their provider to see what support is available.</p> answering member constituency Hornchurch and Upminster answering member printed Julia Lopez question first answered 01/02/2023 10:21:08 answering member 4647 label Biography information for Julia Lopez
tabling member	4827 label Biography information for Claire Hanna