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756073

registered interest
date	04/09/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many complaints his Department has (a) received and (b) investigated in the last 12 months in each region from women born in the 1950s and affected by changes in state pension age; what criteria are used to determine whether a complaint is investigated; how many such investigations have been completed; and what the anticipated (i) timescale and (ii) cost is of each such investigation under way.
tabling member constituency	Bridgend
tabling member printed	Mrs Madeleine Moon
uin	7309
answer	answer is ministerial correction date of answer 12/09/2017 answer text <p>The number of complaints received and investigated from August 2016 to August 2017 is 3782.</p><p> </p><p>All complaints are investigated. We are unable to attribute the complaints to Region due to limitations of data recording.</p><p> </p><p>DWP contact the customer within 15 working days to tell them of the outcome or when they can expect a response, if it will take longer.</p><p> </p><p>The department does not hold cost figures for such investigations and these complaints are handled within the normal business of the department.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 12/09/2017 16:25:59 answering member 4142 label Biography information for Guy Opperman
tabling member	1490 label Biography information for Mrs Madeleine Moon

756094

registered interest
date	04/09/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many (a) staff are deployed to respond to complaints received from women born in the 1950s affected by the change to the state pension age and (b) additional staff have been employed to respond to those complaints in each of the last 12 months; and if he will make a statement.
tabling member constituency	Bridgend
tabling member printed	Mrs Madeleine Moon
uin	7148
answer	answer is ministerial correction date of answer 12/09/2017 answer text <p>The responses to complaints received are being handled within normal business activities.</p><p> </p><p>No additional staff have been employed to respond to these complaints.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 12/09/2017 09:57:20 answering member 4142 label Biography information for Guy Opperman
tabling member	1490 label Biography information for Mrs Madeleine Moon

756095

registered interest
date	04/09/2017
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	State Retirement Pensions: Females
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, on what date his Department opened an investigation into complaints made by women born in the 1950s affected by the changes to the state pension age; and if he will make a statement.
tabling member constituency	Bridgend
tabling member printed	Mrs Madeleine Moon
uin	7149
answer	answer is ministerial correction date of answer 12/09/2017 answer text <p>The Department investigate each complaint received.</p><p> </p><p>The first formal complaint relating to women born in the 1950s affected by the changes to the state pension age was received on 16 August 2016.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 12/09/2017 16:06:04 answering member 4142 label Biography information for Guy Opperman
tabling member	1490 label Biography information for Mrs Madeleine Moon