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date	2023-03-06
answer › answering member printed	Viscount Younger of Leckie
ddp created	2023-03-06T22:07:38.817Z

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registered interest

date

exactly:

or between:
and

answering body

answering dept id

answering dept short name

answering dept sort name

hansard heading

house id

legislature


pref label

question text

tabling member printed

uin

answer

is ministerial correction

date of answer

exactly:

or between:
and

answer text

answering member printed

question first answered

answering member


label

tabling member


label

1601524

registered interest

date

06/03/2023

answering body

Department for Work and Pensions

answering dept id

answering dept short name

Work and Pensions

answering dept sort name

Work and Pensions

hansard heading

State Retirement Pensions: Telephone Services

house id

legislature

25277

pref label	House of Lords

question text

To ask His Majesty's Government what assessment they have made of the average wait time for calls to the Future Pension Centre helpline; and what steps they will take to improve the wait time.

tabling member printed

Lord Truscott

uin

HL6171

answer

is ministerial correction

date of answer

16/03/2023

answer text

<p>Due to the unprecedented demand with the end of the tax year approaching, call waiting times for Futures Pension Centre helplines have been higher than expected. As a result of this, increased demand across both DWP and HM Revenue & Customs, and the impact on customer service levels, agreement has been reached to extend the period for payment of Voluntary National Insurance until 31 July 23. DWP anticipates this will reduce demand and improve average call wait times.</p>

answering member printed

Viscount Younger of Leckie

question first answered

16/03/2023 16:37:22

answering member

4169

label	Biography information for Viscount Younger of Leckie

tabling member

3682

label	Biography information for Lord Truscott