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1611143

registered interest
date	17/04/2023
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Housing
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, pursuant to the Answer of 22 February 2023 to Question 146780 on Armed Forces: Housing, whether the summary of data covering performance under the current accommodation contracts between October - December 2022 will include a full list of the contractors’ KPIs.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	180772
answer	answer is ministerial correction date of answer 20/04/2023 answer text <p>A full list of summary data of performance against all contractors’ KPIs will not be published. As is standard practice for major Government contracts, four Gold Key Performance Indicators (KPI)s, selected in accordance with Cabinet Office criteria, will be published on 27 April 2023 for each of the FDIS Accommodation contracts.</p><p> </p><p>For the National Accommodation Management Services Contract (Pinnacle), these are Application Completions, Allocation satisfaction including Move-in and Move-out satisfaction, Resolution of Stage 1 complaints and social value. For the Regional Accommodation Maintenance Services Contracts (VIVO and Amey) these are Right First Time, Homes Prepared to Meet the Move-In Standard, Customer Satisfaction and Social Value.</p> answering member constituency Cheltenham answering member printed Alex Chalk question first answered 20/04/2023 12:49:47 answering member 4481 label Biography information for Alex Chalk
tabling member	400 label Biography information for John Healey

1611362

registered interest
date	17/04/2023
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Housing
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, how many complaints were made by people living in service family accommodation about the performance of (a) Pinnacle, (b) Amey and (c) VIVO regarding the management of those properties in each month since April 2022.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	180990
answer	answer is ministerial correction date of answer 20/04/2023 answer text <p>Once Ministry of Defence officials have finalised collation of the necessary information I will write to the right hon. Member and place a copy of my letter in the Library of the House.</p> answering member constituency Cheltenham answering member printed Alex Chalk question first answered 20/04/2023 16:51:31 answering member 4481 label Biography information for Alex Chalk
tabling member	400 label Biography information for John Healey

1611363

registered interest
date	17/04/2023
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Housing
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, pursuant to the Answer of 22 February 2023 to Question 146784 on Armed Forces: Housing, what the figures are for (a) February and (b) March 2023.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	180991
answer	answer is ministerial correction date of answer 20/04/2023 answer text <p>The table below shows the number of compensation payments made for issues relating to Service Family Accommodation and their total value for February and March 2023.</p><p> </p><table><tbody><tr><td><p>Number of compensation claims</p></td><td><p>Total Value of compensation payments</p></td></tr><tr><td><p>February 2023</p></td><td><p>996</p></td><td><p>£208,438</p></td></tr><tr><td><p>March 2023</p></td><td><p>2976</p></td><td><p>£267,648</p></td></tr></tbody></table><p> </p><p>The increase in March was due to Pinnacle’s efforts to reduce the backlog in processing compensation claims.</p><p> </p><p>Compensation payments are administered and funded by the suppliers at no cost to the Ministry of Defence.</p><p> </p><p>There are different levels of compensation, although there were more claims in March, there were more lower levels of compensation paid.</p> answering member constituency Cheltenham answering member printed Alex Chalk question first answered 20/04/2023 10:52:22 answering member 4481 label Biography information for Alex Chalk
tabling member	400 label Biography information for John Healey

1611447

registered interest
date	17/04/2023
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Housing
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, pursuant to the Answer of 20 March 2023 to Question 165250 on Ministry of Defence: Housing, if he will provide a breakdown of what the £73 million from the service family accommodation improvement budget spent by his Department for the financial year 2022-23 was spent on.
tabling member constituency	Plymouth, Sutton and Devonport
tabling member printed	Luke Pollard
uin	181075
answer	answer is ministerial correction date of answer 20/04/2023 answer text <p>The table below shows how the £73 million Service Families Accommodation improvement budget for financial year (FY) 2022-23 was spent. Please note many projects span more than one FY, so figures also include expenditure attributed to a type of works which may have begun prior to the start of or after the end of FY 2022-23.</p><p> </p><table><tbody><tr><td><p>Type of Works</p></td><td><p>Costs</p></td></tr><tr><td><p>Damp and Mould Remediation Works</p></td><td><p>£4.3 million</p></td></tr><tr><td><p>Doors and Windows Replacement</p></td><td><p>£12.6 million</p></td></tr><tr><td><p>External Wall Insulation (includes new doors and windows and roof replacement)</p></td><td><p>£43 million</p></td></tr><tr><td><p>Heating replacements</p></td><td><p>£2.5 million</p></td></tr><tr><td><p>Kitchen trials (updated kitchen specification trials)</p></td><td><p>£42,000</p></td></tr><tr><td><p>Playparks</p></td><td><p>£5 million</p></td></tr><tr><td><p>SFA Refurbishment</p></td><td><p>£1.8 million</p></td></tr><tr><td><p>Roof replacement</p></td><td><p>£8 million</p></td></tr><tr><td><p>Streetlight replacement</p></td><td><p>£295,000</p></td></tr><tr><td><p>Structural repair (bringing void properties back online)</p></td><td><p>£500,000</p></td></tr><tr><td><p>Wire moves – to allow for handback of SFA to Annington Homes</p></td><td><p>£2.6 million</p></td></tr><tr><td><p>Road Resurfacing</p></td><td><p>£1 million</p></td></tr><tr><td><p>TOTAL</p></td><td><p>c£81 million</p></td></tr></tbody></table> answering member constituency Cheltenham answering member printed Alex Chalk question first answered 20/04/2023 10:57:27 answering member 4481 label Biography information for Alex Chalk
tabling member	4682 label Biography information for Luke Pollard

1611448

registered interest
date	17/04/2023
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Housing
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, how many boilers there are in (a) Service Family Accommodation and (b) Single living accommodation; and how many of those boilers are over (i) 10 and (ii) 15 years old.
tabling member constituency	Plymouth, Sutton and Devonport
tabling member printed	Luke Pollard
uin	181076
answer	answer is ministerial correction date of answer 20/04/2023 answer text <p>There are a total of 47,448 boilers in Service Family Accommodation (SFA). Of these, 1,366 have no boiler age recorded. The total number of boilers in SFA which are between 10 and 15 years old is 41,237.</p><p> </p><p>Approximately 2,500 boilers are replaced annually within SFA.</p><p> </p><p>Due to the format in which Single Living Accommodation data is recorded, the information requested can only be provided at disproportionate cost.</p> answering member constituency Cheltenham answering member printed Alex Chalk question first answered 20/04/2023 11:00:03 answering member 4481 label Biography information for Alex Chalk
tabling member	4682 label Biography information for Luke Pollard

1610577

registered interest
date	14/04/2023
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Housing
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, pursuant to the Answer of 27 February 2023 to Question 146790 on Armed Forces: Housing, what these figures were in (a) February and (b) March 2023.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	180710
answer	answer is ministerial correction date of answer 20/04/2023 answer text <p>Each month, on average, there will typically be over 20,200 maintenance tasks raised for the circa 37,000 currently occupied Service Family Accommodation properties; this equates to each home having on average five to six repairs carried out annually. These tasks will range from changing bulbs in strip lights, grounds maintenance, through to boiler repairs.</p><p>The tables below show the number of work orders which were reported each month to the Regional Accommodation Maintenance Service suppliers and remained open at the end of each month in Northern and Central and Southeast and Southwest regions that were classed as urgent and routine in February 2023 and March 2023. There were no emergency work orders outstanding in any region.</p><p> </p><p>Amey (Northern and Central - combined)</p><p> </p><table><tbody><tr><td><p><strong>As at end of Month</strong></p></td><td><p><strong>Urgent</strong></p></td><td><p><strong>Routine</strong></p></td></tr><tr><td><p>February 2023</p></td><td><p>0</p></td><td><p>378</p></td></tr><tr><td><p>March 2023</p></td><td><p>13</p></td><td><p>875</p></td></tr></tbody></table><p> </p><p>VIVO (Southeast and Southwest combined)</p><p> </p><table><tbody><tr><td><p><strong>As at end of Month</strong></p></td><td><p><strong>Urgent</strong></p></td><td><p><strong>Routine</strong></p></td></tr><tr><td><p>February 2023</p></td><td><p>29</p></td><td><p>811</p></td></tr><tr><td><p>March 2023</p></td><td><p>28</p></td><td><p>1018</p></td></tr></tbody></table><p> </p><p> </p><p>VIVO have confirmed that whilst a number of older jobs were initially diagnosed as an urgent repair, many families received an initial visit and temporary repair but await full resolution. In some cases, VIVO have been unable to contact these families by phone and so have written to them, a process agreed with the Defence Infrastructure Organisation.</p> answering member constituency Cheltenham answering member printed Alex Chalk question first answered 20/04/2023 12:32:39 answering member 4481 label Biography information for Alex Chalk
tabling member	400 label Biography information for John Healey

1610578

registered interest
date	14/04/2023
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Housing
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, pursuant to the Answer of 27 February 2023 to Question 146787 on Amey and VIVO Defence Services, what the total value was of payments his Department (a) withheld and (b) deducted from (i) Pinnacle, (ii) Amey and (iii) VIVO for failing to meet key performance indicators for quarter three.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	180711
answer	answer is ministerial correction date of answer 19/04/2023 answer text <p>A breakdown of the total value of payments the Department has withheld and deducted from Pinnacle, Amey and VIVO for failing to meet Key Performance Indicators cannot be provided currently as we remain in a period of contract rectification and this information is considered commercially sensitive; however, I am able to confirm that where sums have been withheld, this was directly related to the level of performance.</p> answering member constituency Cheltenham answering member printed Alex Chalk question first answered 19/04/2023 15:26:33 answering member 4481 label Biography information for Alex Chalk
tabling member	400 label Biography information for John Healey

1606343

registered interest
date	22/03/2023
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Housing
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, what assessment he has made of the adequacy of housing for armed forces personnel.
tabling member constituency	Portsmouth South
tabling member printed	Stephen Morgan
uin	171531
answer	answer is ministerial correction date of answer 30/03/2023 answer text <p>The Ministry of Defence (MOD) fully recognises that the provision of safe, good quality and well-maintained accommodation is essential to operational output, and providing such accommodation is one of the MOD’s top priorities.</p><p> </p><p>In the last seven years, MOD has invested more than £936 million in Service Family Accommodation (SFA) improvements. Currently, just under 97% of MOD SFA meet or exceed the Government’s Decent Homes Standard. Only these properties are allocated to Service families.</p> answering member constituency Cheltenham answering member printed Alex Chalk question first answered 30/03/2023 10:54:59 answering member 4481 label Biography information for Alex Chalk
tabling member	4653 label Biography information for Stephen Morgan

1605650

registered interest
date	20/03/2023
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Housing
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, with reference to the letter from the Minister for Defence Procurement dated 20 March 2023 promised in the Answer of 27 February to Question 146792 on Armed Forces: Housing, how many of the 154 SFA properties that were not allocated due to damp and mould issues in December 2022 (a) have had work completed to resolve the damp or mould issues, (b) have begun work to resolve the damp or mould issues; and c) are still waiting for work to begin to resolve damp or mould issues.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	169207
answer	answer is ministerial correction date of answer 28/03/2023 answer text <p>Extensive works are required to address the underlying cause of the damp and mould in the 154 unallocated Service Family Accommodation properties. These properties will remain vacant until the issues are addressed.</p><p> </p><p>Planning has begun in all cases; surveys have been instructed and requirements are being scoped. The outcome of the planning stage will determine the necessary works, which will then be put out to tender.</p><p> </p><p>The Ministry of Defence aim to have these 154 properties ready for allocation to families in the summer of 2023. This will be subject to the confirmation of funding to complete these remediation works, and the necessary ecology licences being granted by local authorities.</p> answering member constituency Cheltenham answering member printed Alex Chalk question first answered 28/03/2023 10:14:15 answering member 4481 label Biography information for Alex Chalk
tabling member	400 label Biography information for John Healey

1602323

registered interest
date	08/03/2023
answering body	Ministry of Defence
answering dept id	11
answering dept short name	Defence
answering dept sort name	Defence
hansard heading	Armed Forces: Housing
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Defence, when he plans for the Single Living Accommodation Management Information System to be operational.
tabling member constituency	Wentworth and Dearne
tabling member printed	John Healey
uin	161221
answer	answer is ministerial correction date of answer 13/03/2023 answer text <p>The Single Living Accommodation Management Information System is expected to reach full operational capability in Autumn 2023.</p> answering member constituency Cheltenham answering member printed Alex Chalk question first answered 13/03/2023 14:37:45 answering member 4481 label Biography information for Alex Chalk
tabling member	400 label Biography information for John Healey