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<p>We recognise performance on the railway has been unsatisfactory, and passengers
have not always received the level of service they expected. While performance has
improved recently, the new Transport Secretary understands passengers need the certainty
of reliable journeys, and is determined to work with industry to improve performance.</p><p>
</p><p>Official statistics on passenger rail reliability and performance are published
by the Office of Rail and Road (ORR).</p><p> </p><p>Cancellations and Significant
Lateness (CaSL) measures the proportion of trains arriving at the final destination
more than 30 minutes after the planned timetable or is cancelled either in full or
in part.</p><p> </p><p>The Public Performance Measure (PPM) is defined as the percentage
of trains arriving at the final destination within five minutes of the planned timetable
for London and South East, Regional and Scotland operators, or within ten minutes
for the Long Distance operators.</p><p> </p><p>Both PPM and CaSL measures reflect
punctuality and reliability at the final destination, rather than at each station
stop. For ease of reference, the national PPM and CaSL scores for the last 5 years
are included in the table below.</p><p> </p><p><em>Table 1 – National PPM and CaSL,
2014-15 to 2018-19</em></p><table><tbody><tr><td><p> </p></td><td><p>2014-15</p></td><td><p>2015-16</p></td><td><p>2016-17</p></td><td><p>2017-18</p></td><td><p>2018-19</p></td></tr><tr><td><p><strong>PPM</strong></p></td><td><p>89.7%</p></td><td><p>89.1%</p></td><td><p>87.7%</p></td><td><p>87.8%</p></td><td><p>86.3%</p></td></tr><tr><td><p><strong>CaSL</strong></p></td><td><p>2.8%</p></td><td><p>3.1%</p></td><td><p>3.8%</p></td><td><p>3.9%</p></td><td><p>4.3%</p></td></tr></tbody></table><p>
</p><p><em>Source: ORR</em></p><p> </p><p>The latest PPM and CaSL statistics can be
found on the ORR website at the below link:</p><p> </p><p><a href="https://dataportal.orr.gov.uk/statistics/performance/passenger-and-freight-rail-performance/"
target="_blank">https://dataportal.orr.gov.uk/statistics/performance/passenger-and-freight-rail-performance/</a></p><p>
</p><p>Since April 2019, the industry has adopted a new set of standard measures for
measuring train performance including punctuality at each recorded station stop. The
latest statistics are available from the below link:</p><p> </p><p><a href="https://dataportal.orr.gov.uk/statistics/performance/passenger-and-freight-rail-performance/train-punctuality-at-recorded-station-stops-by-toc-table-365/"
target="_blank">https://dataportal.orr.gov.uk/statistics/performance/passenger-and-freight-rail-performance/train-punctuality-at-recorded-station-stops-by-toc-table-365/</a></p><p>
</p><p>Further performance statistics for specific stations are held by Network Rail.
We advise you contact them directly for further information.</p>
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