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1129595

registered interest
date	04/06/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Metro Newspaper
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many complaints she has received on the recent universal credit campaign in the Metro newspaper; and if she will make a statement.
tabling member constituency	Leeds Central
tabling member printed	Hilary Benn
uin	259861
answer	answer is ministerial correction date of answer 11/06/2019 answer text <p>We are the biggest Government Department with a day to day operation on which around 22 million citizens depend. We have a responsibility to advertise Universal Credit and have been doing so for some time. This helps ensure people understand the benefits they may be entitled to and that they have the information they need when it comes to making a claim.</p><p>The Department has a responsibility to ensure claimants do not miss out on their full entitlements and to encourage people to make their claim as quickly as possible.</p><p>To identify complaint cases concerning the Universal Credit campaign in the Metro newspaper would require every complaint case to be examined. So, this data could only be collated at a disproportionate cost to the Department.</p><p>In November 2018 Ministers agreed to the principle of national media partnerships. The specific Metro campaign was taken forward by Departmental officials. Ministers agreed the content of the launch products.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 259862 question first answered 11/06/2019 13:40:32 answering member 4014 label Biography information for Lord Sharma
tabling member	413 label Biography information for Hilary Benn

1129841

registered interest
date	04/06/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Metro Newspaper
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether she consulted Ministers in her Department on the content of the recent universal credit campaign in the Metro.
tabling member constituency	Leeds Central
tabling member printed	Hilary Benn
uin	259862
answer	answer is ministerial correction date of answer 11/06/2019 answer text <p>We are the biggest Government Department with a day to day operation on which around 22 million citizens depend. We have a responsibility to advertise Universal Credit and have been doing so for some time. This helps ensure people understand the benefits they may be entitled to and that they have the information they need when it comes to making a claim.</p><p>The Department has a responsibility to ensure claimants do not miss out on their full entitlements and to encourage people to make their claim as quickly as possible.</p><p>To identify complaint cases concerning the Universal Credit campaign in the Metro newspaper would require every complaint case to be examined. So, this data could only be collated at a disproportionate cost to the Department.</p><p>In November 2018 Ministers agreed to the principle of national media partnerships. The specific Metro campaign was taken forward by Departmental officials. Ministers agreed the content of the launch products.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 259861 question first answered 11/06/2019 13:40:32 answering member 4014 label Biography information for Lord Sharma
tabling member	413 label Biography information for Hilary Benn

1129155

registered interest
date	03/06/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what proportion of claimants of universal credit have (a) taken out an advance at a 40 per cent deduction rate and have been unable to pay back that advance within 12 months, (b) taken out at advance at a 40 per cent deduction rate and (c) taken out the maximum available advance at a 40 per cent deduction rate.
tabling member constituency	Birmingham, Selly Oak
tabling member printed	Steve McCabe
uin	258970
answer	answer is ministerial correction date of answer 11/06/2019 answer text <p>Data showing the proportion of the standard allowance which is being used to repay a Universal Credit (UC) advance which: (a) taken out an advance at a 40 per cent deduction rate and have been unable to pay back that advance within 12 months, (b) taken out an advance at a 40 per cent deduction rate and (c) taken out the maximum available advance at a 40 per cent deduction rate could only be supplied with analysis which would incur disproportionate cost to the Department.</p><p> </p><p>The maximum amount of a UC advance a claimant can access is subject to them being able to repay it over 12 monthly payments at a rate of no greater than 40 per cent of their standard allowance (this will be reduced to 30 per cent from October 2019). However, there are reasons why the advance repayment may not be taken or may be taken at a lower amount from a claimant in any given month, such as:</p><p> </p><p>a. If they have insufficient Universal Credit left in payment, after reductions such as earnings, capital yield and other income are taken into account, then a reduced repayment will be taken or none at all, depending on the amount of UC payment they have left.</p><p>b. If they have a Fraud Penalty or Conditionality Sanction, the repayment of the advance will stop until these end.</p><p>c. If they experience an unexpected financial hardship then they can request a deferral of up to 3 months, during which time they will not make any advance repayments.</p><p>d. If their UC award ends, for whatever reason, they can renegotiate the repayment rate and period with Debt Management who will take into account their new financial circumstances.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 11/06/2019 14:03:33 answering member 4014 label Biography information for Lord Sharma
tabling member	298 label Biography information for Steve McCabe

1129307

registered interest
date	03/06/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Metro Newspaper
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether she plans to rectify any potentially misleading messages on universal credit published in the Metro newspaper in May 2019.
tabling member constituency	Leeds North West
tabling member printed	Alex Sobel
uin	259428
answer	answer is ministerial correction date of answer 11/06/2019 answer text <p>We are the biggest Government Department with a day to day operation on which around 22 million citizens depend. We have a responsibility to advertise Universal Credit and have been doing so for some time. This helps ensure people understand the benefits they may be entitled to and that they have the information they need when it comes to making a claim.</p><p>The Department has a responsibility to ensure claimants do not miss out on their full entitlements and to encourage people to make their claim as quickly as possible.</p><p>To identify complaint cases concerning the Universal Credit campaign in the Metro newspaper would require every complaint case to be examined. So, this data could only be collated at a disproportionate cost to the Department.</p><p>In November 2018 Ministers agreed to the principle of national media partnership. The specific Metro campaign was taken forward by Departmental officials. Ministers agreed the content of the launch products.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 259429 question first answered 11/06/2019 14:26:37 answering member 4014 label Biography information for Lord Sharma
tabling member	4658 label Biography information for Alex Sobel