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1129595

registered interest
date	04/06/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Metro Newspaper
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many complaints she has received on the recent universal credit campaign in the Metro newspaper; and if she will make a statement.
tabling member constituency	Leeds Central
tabling member printed	Hilary Benn
uin	259861
answer	answer is ministerial correction date of answer 11/06/2019 answer text <p>We are the biggest Government Department with a day to day operation on which around 22 million citizens depend. We have a responsibility to advertise Universal Credit and have been doing so for some time. This helps ensure people understand the benefits they may be entitled to and that they have the information they need when it comes to making a claim.</p><p>The Department has a responsibility to ensure claimants do not miss out on their full entitlements and to encourage people to make their claim as quickly as possible.</p><p>To identify complaint cases concerning the Universal Credit campaign in the Metro newspaper would require every complaint case to be examined. So, this data could only be collated at a disproportionate cost to the Department.</p><p>In November 2018 Ministers agreed to the principle of national media partnerships. The specific Metro campaign was taken forward by Departmental officials. Ministers agreed the content of the launch products.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 259862 question first answered 11/06/2019 13:40:32 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	413 label Biography information for Hilary Benn

1129841

registered interest
date	04/06/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Metro Newspaper
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether she consulted Ministers in her Department on the content of the recent universal credit campaign in the Metro.
tabling member constituency	Leeds Central
tabling member printed	Hilary Benn
uin	259862
answer	answer is ministerial correction date of answer 11/06/2019 answer text <p>We are the biggest Government Department with a day to day operation on which around 22 million citizens depend. We have a responsibility to advertise Universal Credit and have been doing so for some time. This helps ensure people understand the benefits they may be entitled to and that they have the information they need when it comes to making a claim.</p><p>The Department has a responsibility to ensure claimants do not miss out on their full entitlements and to encourage people to make their claim as quickly as possible.</p><p>To identify complaint cases concerning the Universal Credit campaign in the Metro newspaper would require every complaint case to be examined. So, this data could only be collated at a disproportionate cost to the Department.</p><p>In November 2018 Ministers agreed to the principle of national media partnerships. The specific Metro campaign was taken forward by Departmental officials. Ministers agreed the content of the launch products.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 259861 question first answered 11/06/2019 13:40:32 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	413 label Biography information for Hilary Benn

1129154

registered interest
date	03/06/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how many universal credit claimants have been referred to local consumer debt advice in the last 12 months.
tabling member constituency	Birmingham, Selly Oak
tabling member printed	Steve McCabe
uin	258969
answer	answer is ministerial correction date of answer 11/06/2019 answer text <p>The Department does not maintain records on the number of Universal Credit claimants who have been referred to a local consumer debt advice service.</p><p> </p><p>Jobcentre staff have access to information on services and support available in their local area for claimants and will signpost claimants to national and local organisations who provide specialist debt and money management support.</p><p> </p><p>In addition, support is available for Universal Credit claimants via the Money and Pensions Service (MaPS). MaPS will help UC claimants with personal budgeting and money management through its free helpline, printed guides and digital guidance.</p><p> </p><p>For those UC claimants who are in most need of debt advice, MaPS will continue to work with the DWP and other agencies to ensure that they are signposted and referred quickly to local provision – MaPS funds free-to-consumer debt advice in England through a network of providers including StepChange, the Money Advice Trust and Citizens Advice.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 11/06/2019 15:58:59 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	298 label Biography information for Steve McCabe

1129155

registered interest
date	03/06/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what proportion of claimants of universal credit have (a) taken out an advance at a 40 per cent deduction rate and have been unable to pay back that advance within 12 months, (b) taken out at advance at a 40 per cent deduction rate and (c) taken out the maximum available advance at a 40 per cent deduction rate.
tabling member constituency	Birmingham, Selly Oak
tabling member printed	Steve McCabe
uin	258970
answer	answer is ministerial correction date of answer 11/06/2019 answer text <p>Data showing the proportion of the standard allowance which is being used to repay a Universal Credit (UC) advance which: (a) taken out an advance at a 40 per cent deduction rate and have been unable to pay back that advance within 12 months, (b) taken out an advance at a 40 per cent deduction rate and (c) taken out the maximum available advance at a 40 per cent deduction rate could only be supplied with analysis which would incur disproportionate cost to the Department.</p><p> </p><p>The maximum amount of a UC advance a claimant can access is subject to them being able to repay it over 12 monthly payments at a rate of no greater than 40 per cent of their standard allowance (this will be reduced to 30 per cent from October 2019). However, there are reasons why the advance repayment may not be taken or may be taken at a lower amount from a claimant in any given month, such as:</p><p> </p><p>a. If they have insufficient Universal Credit left in payment, after reductions such as earnings, capital yield and other income are taken into account, then a reduced repayment will be taken or none at all, depending on the amount of UC payment they have left.</p><p>b. If they have a Fraud Penalty or Conditionality Sanction, the repayment of the advance will stop until these end.</p><p>c. If they experience an unexpected financial hardship then they can request a deferral of up to 3 months, during which time they will not make any advance repayments.</p><p>d. If their UC award ends, for whatever reason, they can renegotiate the repayment rate and period with Debt Management who will take into account their new financial circumstances.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 11/06/2019 14:03:33 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	298 label Biography information for Steve McCabe

1129307

registered interest
date	03/06/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Metro Newspaper
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, whether she plans to rectify any potentially misleading messages on universal credit published in the Metro newspaper in May 2019.
tabling member constituency	Leeds North West
tabling member printed	Alex Sobel
uin	259428
answer	answer is ministerial correction date of answer 11/06/2019 answer text <p>We are the biggest Government Department with a day to day operation on which around 22 million citizens depend. We have a responsibility to advertise Universal Credit and have been doing so for some time. This helps ensure people understand the benefits they may be entitled to and that they have the information they need when it comes to making a claim.</p><p>The Department has a responsibility to ensure claimants do not miss out on their full entitlements and to encourage people to make their claim as quickly as possible.</p><p>To identify complaint cases concerning the Universal Credit campaign in the Metro newspaper would require every complaint case to be examined. So, this data could only be collated at a disproportionate cost to the Department.</p><p>In November 2018 Ministers agreed to the principle of national media partnership. The specific Metro campaign was taken forward by Departmental officials. Ministers agreed the content of the launch products.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 259429 question first answered 11/06/2019 14:26:37 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4658 label Biography information for Alex Sobel

1129310

registered interest
date	03/06/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Metro Newspaper
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, which minister in her Department authorised the recent universal credit campaign in the Metro newspaper in May 2019.
tabling member constituency	Leeds North West
tabling member printed	Alex Sobel
uin	259429
answer	answer is ministerial correction date of answer 11/06/2019 answer text <p>We are the biggest Government Department with a day to day operation on which around 22 million citizens depend. We have a responsibility to advertise Universal Credit and have been doing so for some time. This helps ensure people understand the benefits they may be entitled to and that they have the information they need when it comes to making a claim.</p><p>The Department has a responsibility to ensure claimants do not miss out on their full entitlements and to encourage people to make their claim as quickly as possible.</p><p>To identify complaint cases concerning the Universal Credit campaign in the Metro newspaper would require every complaint case to be examined. So, this data could only be collated at a disproportionate cost to the Department.</p><p>In November 2018 Ministers agreed to the principle of national media partnership. The specific Metro campaign was taken forward by Departmental officials. Ministers agreed the content of the launch products.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 259428 question first answered 11/06/2019 14:26:37 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4658 label Biography information for Alex Sobel

1129339

registered interest
date	03/06/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Universal Credit
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, in what circumstances her Department refers universal credit claimants to contact their Member of Parliament.
tabling member constituency	Croydon North
tabling member printed	Mr Steve Reed
uin	259247
answer	answer is ministerial correction date of answer 11/06/2019 answer text <p>Information is available via Gov.uk regarding the Department’s complaints procedure and what steps people can take if at any stage they disagree with the response they have received from the Department.</p><p>If after following the Department’s complaints procedure a claimant remains unsatisfied with the Departments final response, they can ask the Independent Case Examiner (ICE) to review the Departments handling of the complaint.</p><p>If the claimant is unhappy with the response they receive from ICE we would then advise the claimant to contact their Member of Parliament (MP) to request the complaint is sent to the Parliamentary and Health Service Ombudsman for further review.</p><p>In addition, the Department will respond to all complaints regarding current Policy/Legislation providing a full explanation of the Policy and how it is applied. However, if the claimant disagrees with the actual Policy/Legislation rather than its application they may be advised to contact their local MP to raise their concerns.</p><p><a href="https://www.gov.uk/government/organisations/department-for-work-pensions/about/complaints-procedure" target="_blank">https://www.gov.uk/government/organisations/department-for-work-pensions/about/complaints-procedure</a></p><p>Prior to the roll-out of Universal Credit Full Service in their constituency, both Ministers and Service Leaders (formally District managers) wrote to each Hon. Member. The letter explained the implicit consent arrangements for MPs and also provided the telephone number and email address of the Service Leader in the constituency, so that MPs can contact Service Leaders if there are urgent constituent cases that need attention. This is the best route to raise issues on behalf of constituents and works well because MPs’ offices can establish local relationships.</p><p>We have recently written to hon. Members to confirm named contacts and local telephone numbers to allow local constituency related Universal Credit cases to be raised directly. The letters also extend an invitation for MPs to visit their local Jobcentre to see the work they are doing.</p> answering member constituency Reading West answering member printed Alok Sharma question first answered 11/06/2019 14:46:22 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4268 label Biography information for Steve Reed

1128280

registered interest
date	22/05/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Metro Newspaper
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how much her Department spent from the public purse advertising in The Metro newspaper on 22 May 2019.
tabling member constituency	Airdrie and Shotts
tabling member printed	Neil Gray
uin	257542
answer	answer is ministerial correction date of answer 11/06/2019 answer text <p>The Department provides services to around 22 million people, and has a responsibility to communicate policy and essential information to claimants and other key audiences, in a similar way to other government departments. Newspaper advertising contributes to our routine communications activity that has been running alongside the rollout of Universal Credit since 2013.</p><p> </p><p>The Universal Credit Uncovered media partnership with the Metro is currently underway and running for a further six weeks so we are unable to provide accurate spend to date figures for the partnership. However, we can commit to publish final full spend on the partnership at the end of July once all activity has concluded.</p><p> </p><p>The information used for the partnership was sourced by DWP officials. The content features actual claimant case studies and interviews from Jobcentre work coaches, and the advertorials have been developed in partnership with the Metro.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 257404 257471 257563 257573 question first answered 11/06/2019 16:36:52 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4365 label Biography information for Neil Gray

1128290

registered interest
date	22/05/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Metro Newspaper
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what estimate she has made of the cost to the public purse of her Department's advertising in the 22 May 2019 edition of the Metro newspaper.
tabling member constituency	Vale of Clwyd
tabling member printed	Chris Ruane
uin	257471
answer	answer is ministerial correction date of answer 11/06/2019 answer text <p>The Department provides services to around 22 million people, and has a responsibility to communicate policy and essential information to claimants and other key audiences, in a similar way to other government departments. Newspaper advertising contributes to our routine communications activity that has been running alongside the rollout of Universal Credit since 2013.</p><p> </p><p>The Universal Credit Uncovered media partnership with the Metro is currently underway and running for a further six weeks so we are unable to provide accurate spend to date figures for the partnership. However, we can commit to publish final full spend on the partnership at the end of July once all activity has concluded.</p><p> </p><p>The information used for the partnership was sourced by DWP officials. The content features actual claimant case studies and interviews from Jobcentre work coaches, and the advertorials have been developed in partnership with the Metro.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 257404 257542 257563 257573 question first answered 11/06/2019 16:36:52 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	534 label Biography information for Chris Ruane

1128324

registered interest
date	22/05/2019
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Department for Work and Pensions: Metro Newspaper
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, how much her Department has paid to the Metro Newspaper for each of its advertorials over the next nine weeks.
tabling member constituency	Cardiff Central
tabling member printed	Jo Stevens
uin	257563
answer	answer is ministerial correction date of answer 11/06/2019 answer text <p>The Department provides services to around 22 million people, and has a responsibility to communicate policy and essential information to claimants and other key audiences, in a similar way to other government departments. Newspaper advertising contributes to our routine communications activity that has been running alongside the rollout of Universal Credit since 2013.</p><p> </p><p>The Universal Credit Uncovered media partnership with the Metro is currently underway and running for a further six weeks so we are unable to provide accurate spend to date figures for the partnership. However, we can commit to publish final full spend on the partnership at the end of July once all activity has concluded.</p><p> </p><p>The information used for the partnership was sourced by DWP officials. The content features actual claimant case studies and interviews from Jobcentre work coaches, and the advertorials have been developed in partnership with the Metro.</p> answering member constituency Reading West answering member printed Alok Sharma grouped question UIN 257404 257471 257542 257573 question first answered 11/06/2019 16:36:52 answering member 4014 label Biography information for Sir Alok Sharma
tabling member	4425 label Biography information for Jo Stevens