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62680

registered interest
date	18/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	HM Passport Office: Glasgow
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what assessment she has made of the effect of changes in the number of staff in the Glasgow Passport Office since 2008 on the speed of the processing of applications for passports by that office.
tabling member constituency	Perth and North Perthshire
tabling member printed	Pete Wishart
uin	201356
answer	answer is ministerial correction date of answer 30/06/2014 answer text <p> </p><p>Her Majesty's Passport Office does not consider that changes in its office in <br>Glasgow have had any impact on the speed of processing applications for passports.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 30/06/2014 15:29:22 answering member 1530 label Biography information for James Brokenshire
tabling member	1440 label Biography information for Pete Wishart

62681

registered interest
date	18/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Passports: Scotland
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what account her Department took of the timing of school holidays in Scotland in formulating plans to deal with passport application delays.
tabling member constituency	Perth and North Perthshire
tabling member printed	Pete Wishart
uin	201352
answer	answer is ministerial correction date of answer 30/06/2014 answer text <p> </p><p>Each year Her Majesty's Passport Office plans its capacity, taking into account <br>the likely level of demand during specific periods, including the run-up to school <br>holidays.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 30/06/2014 15:25:44 answering member 1530 label Biography information for James Brokenshire
tabling member	1440 label Biography information for Pete Wishart

62685

registered interest
date	18/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Passports
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what estimate she has made of the number of passports that were issued for residents of (a) Airdrie and Shotts constituency, (b) Lanarkshire, (c) Scotland and (d) the UK in each year since 2009.
tabling member constituency	Airdrie and Shotts
tabling member printed	Pamela Nash
uin	201271
answer	answer is ministerial correction date of answer 30/06/2014 answer text <p> </p><p>Her Majesty's Passport Office does not store information at constituency level <br>and the cost of extracting the information requested would be disproportionate. <br>Information on passport processing performance can be found in HMPO's annual <br>report and accounts, which can be accessed via the links below. <br><br>2009-2010:<br>https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/118758<br>/annual-report-accounts-200910.pdf<br><br>2010-2011:<br>https://www.gov.uk/government/publications/identity-and-passport-service-annual-<br>report-and-accounts-2010-to-2011<br><br>2011-2012:<br>https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/118751<br>/ips-annual-report-2012.pdf<br><br>2012-2013:<br>https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/210619<br>/IPS_annual_report_and_accounts_2012-13.pdf</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 30/06/2014 15:30:55 answering member 1530 label Biography information for James Brokenshire
tabling member	3909 label Biography information for Pamela Nash

62690

registered interest
date	18/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	HM Passport Office
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what definition is used by HM Passport Office of a straightforward application for passports for the purpose of setting internal targets; and if this definition has been amended since 2010.
tabling member constituency	Birmingham, Northfield
tabling member printed	Richard Burden
uin	201301
answer	answer is ministerial correction date of answer 30/06/2014 answer text <p> </p><p>A straightforward application is one where all the required information, <br>including supporting documentation, is provided, the application is signed and <br>no further enquiries are required in order to progress the application.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 30/06/2014 15:28:06 answering member 1530 label Biography information for James Brokenshire
tabling member	301 label Biography information for Richard Burden

62692

registered interest
date	18/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Passports
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what estimate she has made of the average time period between application and issuing of passports for residents of (a) Airdrie and Shotts constituency, (b) Lanarkshire, (c) Scotland and (d) the UK in each year since 2009.
tabling member constituency	Airdrie and Shotts
tabling member printed	Pamela Nash
uin	201268
answer	answer is ministerial correction date of answer 30/06/2014 answer text <p> </p><p>Her Majesty's Passport Office does not store information at constituency level <br>and the cost of extracting the information requested would be disproportionate. <br>Information on passport processing performance can be found in HMPO's annual <br>report and accounts, which can be accessed via the links below. <br><br>2009-2010:<br>https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/118758<br>/annual-report-accounts-200910.pdf<br><br>2010-2011:<br>https://www.gov.uk/government/publications/identity-and-passport-service-annual-<br>report-and-accounts-2010-to-2011<br><br>2011-2012:<br>https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/118751<br>/ips-annual-report-2012.pdf<br><br>2012-2013:<br>https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/210619<br>/IPS_annual_report_and_accounts_2012-13.pdf</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 30/06/2014 15:33:36 answering member 1530 label Biography information for James Brokenshire
tabling member	3909 label Biography information for Pamela Nash

62079

registered interest
date	16/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	HM Passport Office: Belfast
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many staff were employed in the Passport Office in Belfast in each of the last five years.
tabling member constituency	Strangford
tabling member printed	Jim Shannon
uin	200956
answer	answer is ministerial correction date of answer 30/06/2014 answer text <p> </p><p>The table below shows the number of full-time equivalent (FTE) staff employed <br>in the Belfast Passport Office in each of the last five years.</p><p> </p><p> </p><table><tbody><tr><td> </td><td><p><strong>Mar-10</strong></p></td><td><p><strong>Mar-11</strong></p></td><td><p><strong>Mar-12</strong></p></td><td><p><strong>Mar-13</strong></p></td><td><p><strong>Mar-14</strong></p></td></tr><tr><td><p><strong>FTEs</strong></p></td><td><p>171</p></td><td><p>163</p></td><td><p>160</p></td><td><p>182</p></td><td><p>205</p></td></tr></tbody></table><p> </p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 30/06/2014 15:34:56 answering member 1530 label Biography information for James Brokenshire
tabling member	4131 label Biography information for Jim Shannon

62090

registered interest
date	16/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Passports
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, what the current anticipated turn-round time for passport processing is for (a) applications from UK residents making new applications, (b) new applications for a child's passport and (c) UK residents applying abroad.
tabling member constituency	Delyn
tabling member printed	Mr David Hanson
uin	200815
answer	answer is ministerial correction date of answer 30/06/2014 answer text <p> </p><p>Expected service standards for passport applications are published on <br>www.gov.uk.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire question first answered 30/06/2014 15:42:57 answering member 1530 label Biography information for James Brokenshire
tabling member	533 label Biography information for David Hanson

61879

registered interest
date	13/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many and what proportion of all UK visa applications processed by TPContact in (a) Israel, (b) Russia, (c) South Africa and (d) Ukraine have been subject to delays outside the stated service standards.
tabling member constituency	Mid Bedfordshire
tabling member printed	Nadine Dorries
uin	200696
answer	answer is ministerial correction date of answer 30/06/2014 answer text <p> </p><p>Any failure against the contractual critical service levels may result in <br>deductions against their submitted invoices. In the event of continuous and <br>unacceptable failures the Department has the ability to terminate the contract.<br><br>The performance of Teleperformance as with all of our contracts is subject to <br>close Home Office scrutiny. The governance processes include regular meetings <br>at all levels, from local operational teams up to senior official levels, to <br>allow in-depth reviews of performance against the service standards set out in <br>the contract, and to provide an escalation route to resolve any issues that may <br>arise. We also expect suppliers to provide continuous improvement in delivery <br>of customer services over the course of the contract, which is also monitored <br>through these processes.<br><br>The Department withheld payment of the contractual transitional payment until <br>transition was complete in each country where Teleperformance operates. This <br>has now been has now been approved for payment in countries where visa<br>application centres (VACs) are operational but withheld in locations still to <br>be transitioned. Ongoing contractual payments will be subject to the service <br>credit process outlined above.<br><br>The data required to judge performance against contractual service standards is <br>not yet available. We are not aware of any withdrawn applications linked to <br>delays in processing at the identified visa application centres since they took <br>over this service. The Home Office is currently collating data on complaints <br>for the period since Teleperformance commenced operations and it is not <br>available for publication. <br><br>UK Visas &amp; Immigration has worked closely with Teleperformance from the point <br>at which contracts were awarded to prepare for live operations, including the <br>summer peak. Annual and monthly application volumes and forecast figures for <br>2014 were provided to Teleperformance as part of the tender process and local <br>discussions have taken place to determine the number of appointment slots <br>available. Opening hours have been extended and appointment availability has <br>been increased in a number of locations to prepare for the summer period. Where <br>VACs are open every day, the availability of appointment slots is continually <br>monitored, with further measures being taken if appointments are consistently <br>fully booked.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire grouped question UIN 200686 200687 200688 200697 200698 200699 200702 question first answered 30/06/2014 15:23:52 answering member 1530 label Biography information for James Brokenshire
tabling member	1481 label Biography information for Ms Nadine Dorries

61880

registered interest
date	13/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many and what proportion of all UK visa applications processed by TPContact in all its overseas service centres have been subject to delays outside the stated service standards.
tabling member constituency	Mid Bedfordshire
tabling member printed	Nadine Dorries
uin	200697
answer	answer is ministerial correction date of answer 30/06/2014 answer text <p> </p><p>Any failure against the contractual critical service levels may result in <br>deductions against their submitted invoices. In the event of continuous and <br>unacceptable failures the Department has the ability to terminate the contract.<br><br>The performance of Teleperformance as with all of our contracts is subject to <br>close Home Office scrutiny. The governance processes include regular meetings <br>at all levels, from local operational teams up to senior official levels, to <br>allow in-depth reviews of performance against the service standards set out in <br>the contract, and to provide an escalation route to resolve any issues that may <br>arise. We also expect suppliers to provide continuous improvement in delivery <br>of customer services over the course of the contract, which is also monitored <br>through these processes.<br><br>The Department withheld payment of the contractual transitional payment until <br>transition was complete in each country where Teleperformance operates. This <br>has now been has now been approved for payment in countries where visa<br>application centres (VACs) are operational but withheld in locations still to <br>be transitioned. Ongoing contractual payments will be subject to the service <br>credit process outlined above.<br><br>The data required to judge performance against contractual service standards is <br>not yet available. We are not aware of any withdrawn applications linked to <br>delays in processing at the identified visa application centres since they took <br>over this service. The Home Office is currently collating data on complaints <br>for the period since Teleperformance commenced operations and it is not <br>available for publication. <br><br>UK Visas &amp; Immigration has worked closely with Teleperformance from the point <br>at which contracts were awarded to prepare for live operations, including the <br>summer peak. Annual and monthly application volumes and forecast figures for <br>2014 were provided to Teleperformance as part of the tender process and local <br>discussions have taken place to determine the number of appointment slots <br>available. Opening hours have been extended and appointment availability has <br>been increased in a number of locations to prepare for the summer period. Where <br>VACs are open every day, the availability of appointment slots is continually <br>monitored, with further measures being taken if appointments are consistently <br>fully booked.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire grouped question UIN 200686 200687 200688 200696 200698 200699 200702 question first answered 30/06/2014 15:23:52 answering member 1530 label Biography information for James Brokenshire
tabling member	1481 label Biography information for Ms Nadine Dorries

61881

registered interest
date	13/06/2014
answering body	Home Office
answering dept id	1
answering dept short name	Home Office
answering dept sort name	Home Office
hansard heading	Visas
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for the Home Department, how many complaints she has received about UK visa applications processed by TPContact in (a) Israel, (b) Russia, (c) South Africa and (d) Ukraine to date.
tabling member constituency	Mid Bedfordshire
tabling member printed	Nadine Dorries
uin	200698
answer	answer is ministerial correction date of answer 30/06/2014 answer text <p> </p><p>Any failure against the contractual critical service levels may result in <br>deductions against their submitted invoices. In the event of continuous and <br>unacceptable failures the Department has the ability to terminate the contract.<br><br>The performance of Teleperformance as with all of our contracts is subject to <br>close Home Office scrutiny. The governance processes include regular meetings <br>at all levels, from local operational teams up to senior official levels, to <br>allow in-depth reviews of performance against the service standards set out in <br>the contract, and to provide an escalation route to resolve any issues that may <br>arise. We also expect suppliers to provide continuous improvement in delivery <br>of customer services over the course of the contract, which is also monitored <br>through these processes.<br><br>The Department withheld payment of the contractual transitional payment until <br>transition was complete in each country where Teleperformance operates. This <br>has now been has now been approved for payment in countries where visa<br>application centres (VACs) are operational but withheld in locations still to <br>be transitioned. Ongoing contractual payments will be subject to the service <br>credit process outlined above.<br><br>The data required to judge performance against contractual service standards is <br>not yet available. We are not aware of any withdrawn applications linked to <br>delays in processing at the identified visa application centres since they took <br>over this service. The Home Office is currently collating data on complaints <br>for the period since Teleperformance commenced operations and it is not <br>available for publication. <br><br>UK Visas &amp; Immigration has worked closely with Teleperformance from the point <br>at which contracts were awarded to prepare for live operations, including the <br>summer peak. Annual and monthly application volumes and forecast figures for <br>2014 were provided to Teleperformance as part of the tender process and local <br>discussions have taken place to determine the number of appointment slots <br>available. Opening hours have been extended and appointment availability has <br>been increased in a number of locations to prepare for the summer period. Where <br>VACs are open every day, the availability of appointment slots is continually <br>monitored, with further measures being taken if appointments are consistently <br>fully booked.</p><p> </p> answering member constituency Old Bexley and Sidcup answering member printed James Brokenshire grouped question UIN 200686 200687 200688 200696 200697 200699 200702 question first answered 30/06/2014 15:23:52 answering member 1530 label Biography information for James Brokenshire
tabling member	1481 label Biography information for Ms Nadine Dorries