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1697420

registered interest
date	20/03/2024
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Exchequer, whether his Department has made an equality impact assessment of the decision to close the HMRC helpline between April and September each year.
tabling member constituency	Hornsey and Wood Green
tabling member printed	Catherine West
uin	19655
answer	answer is ministerial correction date of answer 26/03/2024 answer text <p>HMRC conducted a full Equalities Impact Assessment regarding the planned closure of the Self Assessment helpline between 8 April and 30 September 2024. However, HMRC has halted this plan while it engages with stakeholders about how to ensure all taxpayers’ needs are met as the Department shifts more people to online self-service.</p> answering member constituency Mid Worcestershire answering member printed Nigel Huddleston question first answered 26/03/2024 15:07:51 answering member 4407 label Biography information for Nigel Huddleston
tabling member	4523 label Biography information for Catherine West

1697612

registered interest
date	20/03/2024
answering body	Treasury
answering dept id	14
answering dept short name	Treasury
answering dept sort name	Treasury
hansard heading	Revenue and Customs: Telephone Services
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Chancellor of the Exchequer, if he will introduce alternative arrangements for HMRC to answer calls during the self-assessment telephone helpline closure between 8 April and 30 September 2024.
tabling member constituency	Warrington North
tabling member printed	Charlotte Nichols
uin	19732
answer	answer is ministerial correction date of answer 26/03/2024 answer text <p>HMRC has halted its planned changes to the Self Assessment, VAT and PAYE telephone helplines between April and September 2024 while it engages with stakeholders about how to ensure all taxpayers’ needs are met as the Department shifts more people to online self-service.</p><p> </p><p>HMRC encourages customers to use its online services and the HMRC App where they can. These offer quicker and easier handling of most transactions and queries.</p><p> </p><p>However, for those who are vulnerable, digitally excluded, or have complex tax affairs, HMRC's helpline and webchat advisers will remain available to provide the necessary support.</p> answering member constituency Mid Worcestershire answering member printed Nigel Huddleston question first answered 26/03/2024 15:06:11 answering member 4407 label Biography information for Nigel Huddleston
tabling member	4799 label Biography information for Charlotte Nichols