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<p>The Department is committed to supporting claimants to access their benefit and
pension payments as we transform our payment exception services. Nobody will be left
without a means to access to their benefits or pension.</p><p> </p><p>The Department
has put in place a dedicated team, the Financial Inclusion Customer Contact Centre,
to support all Post Office Card Account customers. The Team can help customers update
their payment details to a standard account; answer questions about the payment change
and; signpost customers to impartial financial advice available through the Money
and Pensions Service where they need help to identify a suitable alternative account.</p><p>
</p><p>We are working closely with Post Office Limited on the support that their teams
can provide to Post Office card account customers. For example, we have recently launched
leaflets in some Post Offices to support Post Office card account customers, together
with details of how they can update their payment details to a standard account.</p>
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