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1303898

registered interest
date	18/03/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Post Office Card Account
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the potential effect on claimants of no longer being able to receive benefits through their Post Office card accounts.
tabling member constituency	Barnsley Central
tabling member printed	Dan Jarvis
uin	171607
answer	answer is ministerial correction date of answer 23/03/2021 answer text <p>The Department has been encouraging Post Office card account customers to transfer to a standard account since 2016. Paying claimants into a standard account is the most efficient and safest payment method for the customer, and the Department.</p><p> </p><p>Standard accounts have many advantages for the individual, for example, the ability to use direct debits and to pay for goods and services using a debit card. A standard account allows customers to access cash payments via a wide range of outlets and settings. The Post Office delivers personal banking services for a wide range of banks, building societies and other financial institutions, including cash withdrawal with a debit card.</p><p> </p><p>The Department has continuously gathered insight from customers who contact us to discuss the closure of their Post Office card account to better understand their needs. This insight identified that some customers are unable to open or use an alternative account and for these customers we will pay through an alternative payment exception service to ensure that nobody will be left without access to their benefits or pension.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 23/03/2021 13:47:32 answering member 4142 label Biography information for Guy Opperman
tabling member	4243 label Biography information for Dan Jarvis

1303899

registered interest
date	18/03/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Post Office Card Account
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what support her Department will provide to vulnerable claimants to manage the transition away from benefits being paid into Post Office card accounts.
tabling member constituency	Barnsley Central
tabling member printed	Dan Jarvis
uin	171608
answer	answer is ministerial correction date of answer 23/03/2021 answer text <p>The Department is committed to supporting claimants to access their benefit and pension payments as we transform our payment exception services. Nobody will be left without a means to access to their benefits or pension.</p><p> </p><p>The Department has put in place a dedicated team, the Financial Inclusion Customer Contact Centre, to support all Post Office Card Account customers. The Team can help customers update their payment details to a standard account; answer questions about the payment change and; signpost customers to impartial financial advice available through the Money and Pensions Service where they need help to identify a suitable alternative account.</p><p> </p><p>We are working closely with Post Office Limited on the support that their teams can provide to Post Office card account customers. For example, we have recently launched leaflets in some Post Offices to support Post Office card account customers, together with details of how they can update their payment details to a standard account.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 23/03/2021 13:50:35 answering member 4142 label Biography information for Guy Opperman
tabling member	4243 label Biography information for Dan Jarvis

1303900

registered interest
date	18/03/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Post Office Card Account
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what recent discussions she has had with Post Office Limited on the payment of benefits to Post Office card accounts.
tabling member constituency	Barnsley Central
tabling member printed	Dan Jarvis
uin	171609
answer	answer is ministerial correction date of answer 23/03/2021 answer text <p>The Department holds weekly meetings with Post Office Limited to discuss the payment of benefits and pensions into Post Office card accounts.</p><p /><p /> answering member constituency Hexham answering member printed Guy Opperman question first answered 23/03/2021 13:52:50 answering member 4142 label Biography information for Guy Opperman
tabling member	4243 label Biography information for Dan Jarvis

1303901

registered interest
date	18/03/2021
answering body	Department for Work and Pensions
answering dept id	29
answering dept short name	Work and Pensions
answering dept sort name	Work and Pensions
hansard heading	Post Office Card Account
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Work and Pensions, what plans her Department has in place to support claimants who currently receive payments to Post Office card accounts and who will be unable to provide new banks details by November 2021.
tabling member constituency	Barnsley Central
tabling member printed	Dan Jarvis
uin	171610
answer	answer is ministerial correction date of answer 23/03/2021 answer text <p>An alternative Payment Exception Service will remain in place to ensure claimants and pension recipients who are not able to access a standard account can continue to receive their benefit and pension payments.</p> answering member constituency Hexham answering member printed Guy Opperman question first answered 23/03/2021 13:54:46 answering member 4142 label Biography information for Guy Opperman
tabling member	4243 label Biography information for Dan Jarvis