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759439
registered interest false remove filter
date less than 2017-09-11more like thismore than 2017-09-11
answering body
Department for Transport more like this
answering dept id 27 more like this
answering dept short name Transport more like this
answering dept sort name Transport more like this
hansard heading Aviation: Compensation more like this
house id 1 more like this
legislature
25259
pref label House of Commons more like this
question text To ask the Secretary of State for Transport, what steps he is taking to ensure that air passengers can effectively and easily access compensation for long flight delays under EU Regulation 261/2004. more like this
tabling member constituency Cumbernauld, Kilsyth and Kirkintilloch East more like this
tabling member printed
Stuart C. McDonald more like this
uin 9729 more like this
answer
answer
is ministerial correction false more like this
date of answer less than 2017-09-19more like thismore than 2017-09-19
answer text <p>The Civil Aviation Authority (CAA) has been designated by the Secretary of State for Transport as the National Enforcement Body (NEB) for Regulation (EC) 261/2004 regarding compensation, and assistance to passengers in the event of denied boarding, and of cancellation and long delay of flights. The CAA offers advice to passengers and is able to take enforcement action against airlines that are not fulfilling their obligations.</p><p> </p><p>In addition, the Government and the CAA, have introduced an Alternative Dispute Resolution (ADR) scheme into the sector, which now covers more than 70% of passengers.</p><p> </p><p>The provision of ADR services for consumer disputes stemming from contracts for aviation services is designed to benefit consumers and lead to quick, fair, low cost (if not free) and binding solutions to their problems. ADR means passengers can settle disputes without asking a court to decide on the issue.</p> more like this
answering member constituency Hereford and South Herefordshire remove filter
answering member printed Jesse Norman more like this
question first answered
less than 2017-09-19T15:39:22.75Zmore like thismore than 2017-09-19T15:39:22.75Z
answering member
3991
label Biography information for Jesse Norman more like this
tabling member
4393
label Biography information for Stuart C McDonald more like this